Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleLook no further if you are selling your property around the Earlsfield, Southfields or Wimbledon area. The team at Jacksons are top notch. From the first introduction they were professional, knowledgeable and coached us through the process. A particular call out for David Hearn who tirelessly navigated his way through a complicated chain of buyers and sellers to close our sale on the date promised.
Patrick · 27 November 2022
Agent replied · 27 November 2023
Dear Patrick, We are thrilled to hear that you are pleased with the service you have received from our Earlsfield office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleIrina has been super helpful and so efficient she has handled our lease
Emma · 1 April 2023
Agent replied · 27 November 2023
Dear Emma, Thank you for taking the time to leave a lovely review regarding Irina. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleFfion was such a great help in finding our flat.
We found her responsive and helpful.
It's been a pleasure to deal with her!
Bella · 27 November 2021
Agent replied · 27 November 2023
Dear Bella, Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleMarta is very well organised and endeavours to solve any problems as quickly as possible. Also her communication is fantastic, in terms of knowledge, as well as being friendly and always happy to help.
Jack · 28 November 2018
Agent replied · 27 November 2023
Dear Jack, We greatly appreciate you putting aside the time to submit a review about our Earlsfield Office. Every source of feedback is really important to us and we would like to thank you for having awarded us five stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Team
★★★★★ 4/5
GoogleJamie at Jacksons in Earlsfield has been incredibly helpful throughout the course of our tenancy and has been incredibly fast to respond to emails and to resolve issues as quickly as possible!
Georgie · 28 November 2019
Agent replied · 27 November 2023
Dear Georgie, Thank you for your review regarding your experience with our Earlsfield Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 1/5
Googlejust exchanged on our first flat through Jackson's Earlsfield. The agent showing us around was Sophie who was absolutely fine. When we moved onto "sales support" we had the unfortunate experience of dealing with Talvinder. She directly lied to us over why the completion date was non-negotiable with an exceptionally patronising tone, claiming that we had "misunderstood". She also promised to try and find alternative completion dates and subsequently became impossible to contact up until the date of exchange, when she started harrassing us with phone calls, after the vendor had miraculously managed to get in touch with her. Essentially she forced us into accepting it or not with absolutely no time left. It should have been a happy day for us but instead we are left feeling played.
I would never use jackson's when selling a house. I'm unsure of whether the other members of staff are cut from the same cloth, but the mere fact that they have employed someone with the moral integrity of Talvinder prevents me from considering them in future. Must say i thought the stereotype of estate agents was exaggerated until i dealt with her.
I will be making a formal complaint.
Sam · 28 November 2019
Agent replied · 27 November 2023
Dear Sam, I am very concerned to read your review and we would value the opportunity to discuss this with you. Our Area Director will be in touch with you to discuss this if they haven't already. If you could contact me at hayleymarner@customerrelationsteam.co.uk I would like to look into this matter on your behalf. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleHave had a great experience with Jack start to finish. He was friendly and welcoming and was very efficient in setting up two viewings at very short notice. Helped us to put an offer in, and flawless in dealing with all our requests once it was accepted. Looking forward to working with him going forward.
I'd like to add to this review to mention our property manager Ana Tonial, we've had the pleasure of working with Ana for the 2 years we've been in our flat, she's always been extremely helpful and prompt with her replies to us. I wouldn't hesitate to recommend her highly for her professional service.
Fred · 28 November 2019
Agent replied · 27 November 2023
Dear Fred, We are really pleased to read your positive review regarding the service from our Earlsfield Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleI have just sold my house through Jackson’s, Earlsfield, and I can’t recommend them enough.
From start to finish they were very efficient. Sophie in particular was amazing - she was happy to help and answer any questions and was a very effective negotiator. She worked closely with my solicitor.
Buying or selling a property is an incredibly stressful experience at times, and I certainly shared my worries with Sophie, who responded in a calm and very professional manner.
Thank you so much to the team - with another estate agency I have no doubt that the sale would have fallen through.
Imogen · 28 November 2019
Agent replied · 27 November 2023
Dear Imogen, We greatly appreciate you putting aside the time to submit a review about our Earlsfield Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 1/5
GoogleDo not use Jacksons. They will never leave you alone - so many calls which have now thankfully stopped after a complaint but so many letters just coming through the door about selling or letting even with me asking to have my details removed from their system.
R · 28 February 2024
Agent replied · 26 August 2024
Dear R BThank you for your review although I am disappointed to hear your experience with our Earlsfield office has not been what we would have hoped for. Feedback is really important to us and the Director of the office is keen to discuss your concerns, however I am unable to find your details on our database. Please could you kindly email me at customerrelations@jacksonsestateagents.com and I will ask him to get in touch with you directly. Kind regards, Sarah, Customer Relations
★★★★★ 5/5
GoogleHad the pleasure of dealing with Paige, fantastic customer service and attention to detail. Without her perseverance I doubt the deal would have got over the line, can’t thank her enough, for making it happen
Paul · 25 September 2024
Agent replied · 25 October 2024
Dear Paul, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleWe sold our flat with Jacksons and wouldn’t hesitate to recommend them. David was very helpful throughout the process - he was proactive and kept everything on track.
Louise · 27 November 2020
Agent replied · 27 November 2023
Dear Louise, Thank you so much for the fantastic feedback, the team at Earlsfield are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 4/5
GoogleThe process of letting our house out with Jack was fantastic. Really good communication the whole way through, very professional and thoughtful of us as a landlord and not just the tennants needs.
Lucy · 28 November 2018
Agent replied · 27 November 2023
Dear Lucy, thank you for taking the time to post a review regarding the service you received from Jack and the team from our Earlsfield office. We value every source of feedback and wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleBeth Glenister and her team were extremely helpful and speedy with our new move. She was very friendly and honest, this made the process very much stress free. Thank you Beth!
Hannah · 28 November 2019
Agent replied · 27 November 2023
Dear Hannah, Thank you for taking the time to write a review about the great service you received from our Earlsfield Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleFantastic service from all the team at Jackson’s through the sale of our property. A particular special mention to Sophie and Becky who secured us a lovely buyer. Would highly recommend.
Kirsty · 28 November 2019
Agent replied · 27 November 2023
Dear Kirsty, Thank you for taking the time to write a review about the great service you received from our Earlsfield Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleFantastic Service! Oscar goes to Harry who managed the process very smoothly. Thank you Guys!
Burak · 27 November 2022
Agent replied · 27 November 2023
Dear Burak, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Earlsfield office. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRecently (August 2022) completed our flat sale having purchased through the same agency back in 2016. The process was managed by Neve Fitzgerald who was really driven in meeting deadlines with prompt and efficient communication links. She was the glue in the buyer / solicitors / seller chain and helped all parties achieve our common objective. Would highly recommend this well run agency.
Martyn · 27 November 2022
Agent replied · 27 November 2023
Dear Martyn, Thank you for your kind comments regarding Neve and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJames at Jacksons Earlsfield was really helpful, professional and friendly throughout the entire process of helping me and my partner in finding a new home! I would highly recommend James and Jackson's Estate Agents.
Laura · 28 November 2017
Agent replied · 27 November 2023
Dear Laura, I am writing to say thank you for your kind comments about the service you received from our Earlsfield Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleJamie is fantastic to work with, very responsive and does things with a long term view. I look forward to working with him for years to come.
Brett · 27 November 2020
Agent replied · 27 November 2023
Dear Brett, Thank you for taking the time to write a review about the great service you received from our Earlsfield Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleRenee was a delight to work with and even came in on her day off to handle last minute arrangements. Totally professional and an asset to Jacksons.
Matthew · 27 November 2020
Agent replied · 27 November 2023
Dear Matthew, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleJessie and her team have been looking after our property for, well over, a decade! She's knowledgeable, professional, friendly and obviously, super-competent!
Lorna · 27 November 2021
Agent replied · 27 November 2023
Dear Lorna, Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleVery helpful team! Viewings when we wanted and fell in love with the second property they showed us, couldn’t have been smoother. Thank you to Kerry and the rest of the team!
Alaadair · 28 November 2018
Agent replied · 27 November 2023
Dear Alaadair, We are really pleased to read your positive review regarding the service from our Earlsfield Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Asma Chughtai Customer Relations Team
★★★★★ 4/5
GoogleRaymond was really nice and patient in finding and showing us properties suitable to our needs! He also helped in follows up during the purchase process. Thank you Ray! Mariangela & Jacopo
Mariangela · 28 November 2018
Agent replied · 27 November 2023
Dear Mariangela, We are delighted to read that our Earlsfield Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleAs first time buyer, we found Raymond was really helpful and coordinated all the parts nicely. He is very helpful even after transaction. Thanks for making this stressful process smooth. Highly recommend!
Julie · 28 November 2018
Agent replied · 27 November 2023
Dear Yue, We appreciate you taking the time to submit your review regarding the service you received from our Earslfield Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Team
★★★★★ 1/5
GoogleI wish I could rate this 0 stars.
I have had the displeasure of using Jackons Earlsfield for a year long rental. They are the worst company I have ever come across. Repairs are never completed - when we first moved in we were given a long list of the work that would be completed within the first two weeks yet a year later over half of these are still not done. They choose to ignore complaint emails, often only responding when chased - this was a particular problem when we had no heating and condensation/mould for 2 months during the winter. Despite already paying their extortionate (£372) cleaning fee on check out, they tried to deduct this for a second time from our deposit - alongside a ridiculous £144 check out fee which was never mentioned to us throughout the duration of our stay. Considering our check out included us simply dropping the keys through the office letterbox I can't seem to understand what we we are even paying for. Ana and Marta who were our property managers seem incapable of checking through their emails for previous conversations and we have spent many hours on the phone/email to them explaining situations which have already been spoken about and are on their database.
Not only this, but upon contacting our landlord directly we found out that they were relaying false information to both us and our landlord - often blaming him for delays in responses which was not the case.
AVOID AT ALL COSTS. Absolutely awful service.
Chloe · 28 November 2018
Agent replied · 27 November 2023
Dear Chloe, we are concerned to read your review. Can you please contact me directly at marilynplews@customerrelationsteam.co.uk and we would value the opportunity to discuss your comments with you. Kind regards, Marilyn Head of Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
