Jacksons Estate Agents Balham reviews in London

★★★★★ 5/5

Google

Olivia has been great in helping us with our property search. She has been really friendly, professional and honest in all our interactions - thank you.

Georgia · 10 May 2023

★★★★★ 5/5

Google

Compared to our experience of using other agents it has been a pleasure working with Jacksons - especially Mathieu Berna. They were honest with what was realistic, they kept momentum going on the sale by following up with all parties and made selling our house stress free. Job well done

Steve · 30 October 2017

★★★★★ 5/5

Google

I have worked with Jacksons to let out my flat for over a decade and they have consistently delivered a proactive and high effective service, from marketing to onboarding new tenants to maintenance to general advice they are always speedy and super professional. My latest tenant was found in less than 24 hours at asking price! Huge thanks to the current team, Claudia and Saffron :0)

Stephanie · 27 November 2023

★★★★★ 5/5

Google

Great service and would thoroughly recommend. Found the whole process to be quick, straightforward and fully transparent. I dealt with Claudia who was excellent and totally on hand the entire time.

Chuck · 29 October 2022

★★★★★ 1/5

Google

I unfortunately had quite a negative experience with Jacksons Balham. They literally only knew the most basic things about the flat and were completely unprepared / vague when it came to my questions about what furniture was staying, etc. These questions were left open and I was assured they would be confirmed for me at a later date, but I only had actual clarity on this when I moved into the property. Furthermore, when I raised this via email after signing the contract, my enquire was abruptly shut down and I was told that no furniture would be move from the property as this would have had to been declared as a “special request” when viewing, which was literally impossible to do when they didn’t even know what was staying themselves, and the impression was that this would be spoken about / cleared up at a later date. When I pointed this out, the person dealing with me was quite blunt and insisted that this was done correctly by Jacksons and I was told “the main items were staying”, a tad interpretive no? . IiI dropped the issue as I had enough to worry about. Once the offer was accepted, I felt like the whole process was completely chaotic. I was receiving multiple phone calls, sometimes up to 4, during working hours, followed by voice messages and emails that didn’t explain what the purpose of the call was and that I just needed to call them back. Most of the time this was something that could have been explained easily in an email and I found this approach a bit full on from the start. After checks were completed, I then had to sign the contract 3 separate times because things were either incorrect or left out entirely. Once the contract was signed, contact with Jacksons became less frequent and I was then waiting a long time for responses to my emails. Any queries I had were bluntly responded to or shot down and the attitude was vastly different to the one I experienced pre-signing of the contract. For example, I enquired as to what broadband was currently in the property (as this would have been useful in finding a provider and avoiding unnecessary instalment fees, etc.) but they simply said they didn’t know and it was clear they weren’t going to make an effort to find out. I asked about typical water charges as I haven’t had to pay them before, they didn’t know or want to help find out. I asked about the furniture as stated above, they weren’t interested in talking about it and it was my problem for not making a special request. When my check-in appointment was scheduled for moving in day, I asked if we could change the time to an earlier slot about 2 weeks in advance, I was told this could not be moved at all. Fast forward to the evening of the day before I was literally due to move, they called me and informed me that they now had to change my moving time (though it couldn’t be changed before) and it would now be 2 hours later than originally scheduled due to someone being unwell. This obviously posed a problem for me as I had a moving van scheduled to get me there for the original check-in time and this isn’t something that can be moved easily with less than 24 hours notice. I tried to see if there was anything to be done to salvage the situation but Jacksons were not helpful at all, there was absolutely nothing they could do, end of discussion just like with everything else. They did however say they understood my perspective and it was left at that. I then had to cancel my original moving van as they couldn’t accommodate the later time and book a new one at short notice, all at extra cost to me. I had to travel down to the property to retrieve the keys, return home and then return back to the new property later than evening with my stuff, all on the day there was a tube strike! To top it all off, when I asked for the contact details of the person who was due to check me into the property and give me the keys (you know, in case there are any more issues), this was also refused due to an alleged GDPR issue which is utter nonsense because it has been possible with every other agent I have moved with in the past.

John · 11 September 2022

★★★★★ 4/5

Google

Really great service- Jenelle was exetremely useful in contacting myself and my flat mate and often arranged last minute viewings of the properties we were interested in. Unlike many estate agents, Jacksons did not bombard us with calls/ emails and were very respectful of both our busy schedules.

Kiran · 30 October 2018

★★★★★ 5/5

Google

Claudia was our contact at Jackson's Balham. She was incredibly responsive and understanding when we had feedback about the properties we viewed that led us to securing the perfect property for us. Would recommend.

James · 8 June 2022

★★★★★ 5/5

Google

Thanks to Shernitta and Tatyana for all the hard work - it’s been great to have your support during tenant transition while we’ve been in different time zones. Best wishes and looking forward to working with the Jacksons team in the future! Graeme.

Graeme · 29 October 2020

★★★★★ 5/5

Google

Excellent service from Jacksons, especially Jordan who has been supporting our property search. He has been really helpful, answering queries promptly as well as being flexible with viewing times that fit around our work schedules. Would high recommend.PositiveResponsiveness, Professionalism

Elinor · 25 August 2021

★★★★★ 5/5

Google

Tatyana was a great help in our property search allowing easy communication between us an the landlady. Also made the whole experience sorting viewings and getting paperwork done very straightforward and quick. Excellent service and very responsive.PositiveResponsiveness, Quality, Professionalism

Declan · 25 August 2021

★★★★★ 5/5

Google

Tatyana was so helpful during the whole process of securing our flat. She answered all our questions quickly and moved the process along to get us to the finish line.

Tom · 10 November 2022

★★★★★ 5/5

Google

Tatyana has been a huge help throughout the whole process. She's always kept us fully in the loop and gone above and beyond to get everything sorted as quickly as possible! Thanks

James · 12 August 2022

★★★★★ 5/5

Google

10/10! It has been amazing to work with Lauren from Jacksons Balham Estage agents. Amazing communication and she went above and beyond to ensure everything went perfectly with the whole process of getting our new flat.

Gabriela · 26 March 2025

★★★★★ 5/5

Google

Positive experience with Jackson’s! Renee has been very helpful with great communication during my experience.

Tara · 27 December 2023

★★★★★ 4/5

Google

Tatyana was great in helping my partner and I find a great property to rent in such a short space of time. Many thanks for her for being so co-operative with our offer and for keeping us updated with all the proceedings.

Harriet · 29 October 2020

★★★★★ 5/5

Google

Working with Claudia has been a breeze, she has been very approachable, speedy to respond to any of our quires and efficient throughout the whole process. Having dealt with many different estate agents over the years her professionalism and care has been refreshing. Thank you!

Elen · 30 October 2019

★★★★★ 5/5

Google

I dealt with Claudia in looking to rent in the Clapham/Balham area. Claudia found a house extremely well aligned with our own search parameters very quickly and made sure the process of renting this property was seamless. Wouldn't hesitate to recommend Claudia's/Jacksons Estate Agents services.

Jamie · 30 October 2019

★★★★★ 5/5

Google

Tatyana has been very helpful in super quickly finding us tenants and advising on all aspects of the let. I'm looking forward to an ongoing relationship with her and Jacksons.

Linda · 11 October 2022

★★★★★ 5/5

Google

Has been very easy to work with Jacksons - Demi was very helpful during the viewing and throughout the tenancy agreement process

Edward · 1 July 2023

★★★★★ 5/5

Google

Jordan was very helpful every step of the way. We were shown a lot of great options that met our requirements and all of our questions were answered quickly and in detail whatever we needed to ask.

Alida · 29 October 2021

★★★★★ 5/5

Google

Excelent experience and professional service. Tatyana has been extremely helpful with answering our questions and walking us through the tenancy process ensuring we dont miss anything out and keeping us informed on the progress along the way.

Joe · 29 October 2021

★★★★★ 5/5

Google

Claudia was very helpful with our multiple requests on our new flat rental, fielded lots of phone calls with my questions and was quick to help with anything we needed through the process. Appreciate the support throughout.

Scott · 29 October 2021

★★★★★ 5/5

Google

Aaron was brilliant during our search for a new letting. He was always professional , clear in his messaging and fair. With his help me and my girlfriend found our ideal appartment and we are very happy.

Stefano · 29 October 2021

★★★★★ 5/5

Google

Moving to London from overseas, Renee was a huge help in finding a nice apartment with minimal effort required. Would certainly recommend her services.

Alex · 1 May 2023