Jacksons Estate Agents Balham reviews in London

★★★★★ 5/5

Google

Luke was amazing, he was one of the (shockingly few) agents that we reached out to that listened to our wants and needs and delivered, making us feel like he genuinely valued our time. Absolute pleasure to deal with him. Thanks for helping us find our new home Luke!

Sophie · 22 April 2026

★★★★★ 5/5

Google

After weeks of hopeless flat viewings, Jacksons called me as soon the ideal property came up and before it went live on any website. I was booked in for a viewing ASAP, and sent frequent reminders and confirmations. Lauren Green was our estate agent who showed us around, answered all of my questions, and assisted me throughout the renting process. We ended up getting our dream flat, less than 24 hours after we viewed it. Lauren was such a great help, and made us feel secure in our offer and throughout the entire process.

Clara · 26 March 2025

★★★★★ 5/5

Google

We've had a great experience with Jackson's finding our first flat to rent as a couple! We absolutely recommend them. Sydney was brilliant from the start to finish of our search: From viewing our flat to getting our keys. She kept us updated with properties which matched our wants/needs, was incredibly informative with any questions and flexible with diaries to ensure we didn't miss properties we wanted to view (even late on a Friday evening). Sydney ultimately helped us find our dream flat and it felt like she was on our side, which felt rare in our flat search compared to other estate agents! Every part of the process from viewing to getting our keys has been nothing short of professional, stress-free, friendly with great communication.

Jennifer · 26 March 2025

★★★★★ 5/5

Google

Myself and my partner enquired about some properties through Jackson’s and, having now found our perfect first place, I can honestly say that the service from start to finish has been exceptional. In particular, I want to recognise Riley’s superb efforts in finding us a flat that fit all of our “need to haves” and “nice to haves”. He regularly communicated with us so we never felt out of the loop, worked quickly to get us a viewing at the property we now have had an offer accepted on, and was refreshingly transparent and open with us throughout the whole process to make it as stress free as possible. I’d recommend reaching out to him directly for any of my friends or family who are also looking for a new place - Thank you so much Riley!

Bonnie · 26 March 2025

★★★★★ 5/5

Google

Riley at Jackson’s Balham has been a huge help throughout the whole process of securing my new flat from start to finish. The constant support and responsiveness is much appreciated. I highly recommend Jackson’s to anyone looking for a reliable letting agency.

Jakub · 2 April 2026

★★★★★ 5/5

Google

Riley and Aran were really helpful with our flat search and subsequent offer. Riley contacted me with a property and I was able to view it the next day. We had a complicated referencing situation which they both had lots of patience with. Aran also offered to come in after office hours on a Saturday to facilitate my partner’s right to work check as he was unable to come in another time- this was very appreciated! Thanks both!

Juliette · 26 March 2025

★★★★★ 5/5

Google

Luke was fantastic, couldn’t have been more helpful whereas some agents at other firms didn’t seem to care. He really took the time to listen and engage with us offering to help at every turn.

Henry · 22 April 2026

★★★★★ 5/5

Google

We have had a great experience with Sydney at Jackson’s Balham, who has been extremely personable and supportive throughout the process of securing a flat. Not only has her initial communication been great but she has been very responsive to any questions we have had. The assistance provided has been invaluable to us, helping to reduce the stress of the process significantly! We couldn’t recommend Sydney or Jackson’s highly enough, it has been a pleasure.

Jack · 26 March 2025

★★★★★ 5/5

Google

Youssef has been great to deal with, went above and beyond in our search for a flat, had us sorted within a week of the search. Everything has been quick and easy, communication has been great throughout

Harry · 26 February 2026

★★★★★ 5/5

Google

Riley was fantastic throughout the process. He was friendly, professional, and made everything feel straightforward from the first viewing to getting started. We really appreciated his help and would highly recommend him!

Ronaldo · 2 April 2026

★★★★★ 5/5

Google

Me and my partner have recently just gone through with a new rental with Jacksons and they’ve been super helpful along the way. We have dealt with Sydney who’s been very informative and also helped us if we were stressed or confused. Every step has been explained through out the process and she is very knowledgeable! Thank you for your help Sydney!

Paige · 26 March 2025

★★★★★ 5/5

Google

Riley was fantastic throughout our London rental process, professional, organised, and always quick to respond. He made everything straightforward and stress-free. Highly recommend!

Keanen · 2 April 2026

★★★★★ 5/5

Google

Jacksons has been a pleasure to work with thus far and are an attentive professional agency which is personified by our lettings agent Riley Meade-Nielsen - he was quick to keep us informed of changes and find properties that met our requirements and has been very knowledgable about the properties and has been helpful throughout the process. Thank you Riley!

Freddie · 26 March 2025

★★★★★ 5/5

Google

I had a great experience with Jackson’s Balham, highly recommend. Claudia was fantastic to work with and made everything straightforward!

Sophie · 16 April 2026

★★★★★ 5/5

Google

Riley was super helpful with the offer process for securing our rental and always happy to have a call to answer all our questions.

Madi · 26 February 2026

★★★★★ 5/5

Google

As a tenant looking for a new home with a very tight turnaround time, I couldn't recommend highly enough. Lauren and the team get stuff done. Was helpfully prompted by email and over phone with next steps at each stage to complete my tenancy. Feels surreal that we got it all sorted this quick. Cheers Jacksons👌 …

Adam · 26 March 2025

★★★★★ 1/5

Google

Renee, you asked for a Google review, well here you go. Terrible experience. Beautiful office, however, ugly customer service overall. We were 9 days from moving in when we received a phone call to let us know that the landlord had not even SIGNED the tenancy agreement. They had apparently known this for WEEKS but chose at that point (9 days) to inform us. Absolutely ridiculous when they were giving hard deadlines to return our signatures and complete some applications. STAY CLEAR AWAY. No email, no apology, nothing. Just a rubbish phone call. we got email notification from docusign that our documents were voided, but that was all. We had to cancel the home insurance ourselves. POOR communication. We had made arrangements to move in and suffered detriments on the reliance that we would do so (i.e., paid for storage close to the property, sorted out WFH with our work/ paid for monthly travel cards in the meantime etc). Yet they were there trying to convince the landlord in the background without us having a clue. We would’ve have understood- ultimately the landlord can choose to do whatever they want. However as our agents we had built a relationship with you, and your conduct was a total breach and betrayal of that relationship. Again, no apology for the inconvenience. Terrible. EDIT: you contacted my partner to state that this was resolved, but that is utterly dishonest. As was stated in that phone call,it’s in the public interest to see this review and the deeply unsatisfactory service we received. How could’ve this matter been resolved when we had no apology or anything in writing? You have my email address and have chosen not to reach out. That is evidence of your sheer disregard of our concerns.

Frances · 26 March 2024

★★★★★ 5/5

Google

Lauren helped my partner and I in our search for a new property to rent in Balham. Her advice was invaluable and was what ultimately secured our offer acceptance. We are now in the paperwork process, and she is still being helpful as ever, answering all questions and responding so quickly. I can’t recommend Lauren more!!!

Bethany · 26 March 2025

★★★★★ 5/5

Google

Highly recommend Jacksons Balham for anyone looking to rent a property. Youssef has been incredible, it felt as if he genuinely cared about finding us the right home, only showing us properties that suited our taste, and made the whole process smooth and stress-free as possible. He was always available and went above and beyond to help. A truly trustworthy and reliable agency!

Ruby · 26 November 2025

★★★★★ 5/5

Google

Youssef was really helpful in our house renting journey! Very attentive and answered all our silly questions.

Lucy · 26 February 2026

★★★★★ 5/5

Google

We have just signed for a flat through Jackson’s and we have had a great experience. Renee was our point of contact and she was fantastic! Our flat search was relatively quick and easy thanks to her. She took us to see some excellent flats and if we were unable to get to the viewings she would show us via FaceTime. Renee understood exactly what we were looking for and when we missed out on a flat, she made every effort to find us similar properties. Renee has been really helpful throughout the process and responded to all my questions and concerns quickly. We will definitely use Jackson’s again in the future thanks to Renee.

Emily · 29 September 2023

★★★★★ 5/5

Google

I have been speaking with Kenya for a few months now, as I wanted time for us to get to know one another and so she could find the perfect flat for us. Kenya took the time to listen to both mine and my partners preferences and she found the perfect blend of the two. She was diligent with showing us properties and getting us to a good range of options. The house we have just signed for really is fantastic blend. Kenya was also great fun and energy to be on tours with, just makes the experience that much better.

Jack · 29 September 2023

★★★★★ 5/5

Google

I had a great experience with Jacksons Letting Agency in Balham, especially thanks to Youssef Karmoussi. He was always patient, helpful, and easy to reach whenever I needed assistance. Youssef handled everything with professionalism and a warm smile, making the whole renting process smooth and stress-free. I especially recommend him for his high standard of professionalism and genuine care for clients.

Seyma · 26 October 2025

★★★★★ 5/5

Google

Had such a breezing searching for a property. Very fast and responsive, via email and on the phone. We have since found a property elsewhere, but Youssef, in particular, made the beginning of our search so much more less stressful, answered our questions, explained everything in detail and very clearly. Highly recommend Youssef to help you find your first property, he went above and beyond for us! Thank you team.

Molly · 26 July 2025