Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleLauren from Jacksons Estate Agents in Balham was incredibly helpful in our recent flat search. She was knowledgeable, responsive, and patient, guiding us through the process and ensuring we found the perfect place. Her expertise and dedication made our stressful search much smoother. I highly recommend her services.
Kiyra · 26 March 2025
Agent replied · 11 December 2024
Dear kiyra, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Katie
★★★★★ 5/5
GoogleWe recently let our house out with Jacksons Balham and found them very helpful. Sydney was super responsive, professional and we always felt we could just call her to discuss things! Keep up the good work and look forward to continuing our professional relationship! Thanks Sydney and team!
Liam · 26 March 2025
Agent replied · 26 March 2026
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
★★★★★ 5/5
GoogleWe’ve just rented our first flat through Jackson’s and it’s been a great experience! Sydney has been so friendly and supportive from the very beginning and was always quick to send us listings that fit our criteria. She was prompt in booking viewings, even late on a Friday, and made the whole process so smooth and efficient. Sydney was always available to answer any questions we had and completely took the stress away from our searching process - highly recommend!
Ella · 26 March 2025
★★★★★ 5/5
GoogleRiley and Sydney were fantastic, professional, punctual, and incredibly knowledgeable about the rental market. From the first viewing to closing the deal, the entire process took just two working days, which I hadn’t thought possible. I highly recommend them as agents for anyone searching for a property!
SEC · 26 March 2025
Agent replied · 25 October 2024
Dear SEC Newgate UK, Thank you for taking the time to leave a wonderful 5 star Google review. Kind regards, Sarah
★★★★★ 5/5
GoogleRiley has been so easy to deal with!
Kyle · 2 April 2026
Agent replied · 23 April 2026
Dear Kyle, Thank you for taking the time to leave a wonderful 5 star Google review. Riley will be thrilled to read your kind comments. Kind regards, Asma
★★★★★ 5/5
GoogleWe recently worked with Youssef to secure our new flat, and he was absolutely fantastic throughout the whole process. He was incredibly friendly, professional, and made everything so smooth and stress-free - one of the best experiences we’ve had with an estate agent!
We couldn’t recommend Youssef highly enough, thank you so much for all your help!
Francesca · 26 October 2025
★★★★★ 5/5
GoogleLike many folks in London I had some real issues trying to find a flat to rent... that is until I contacted Jacksons.
I called to enquire about a flat on their website but it was already gone however, they took my details and within 24hrs Olivia from the Balham lettings branch had shown me an even better one which I was fortunate enough to get!
Olivia was extremely helpful throughout the process and quick to respond when I had any questions, can't recommend her or Jacksons enough !! :)
J · 1 June 2023
Agent replied · 29 October 2023
Dear Jack, We really appreciate you taking the time to leave such lovely comments about Olivia. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Balham team in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleLike many folks in London I had some real issues trying to find a flat to rent... that is until I contacted Jacksons.
I called to enquire about a flat on their website but it was already gone however, they took my details and within 24hrs Olivia from the Balham lettings branch had shown me an even better one which I was fortunate enough to get!
Olivia was extremely helpful throughout the process and quick to respond when I had any questions, can't recommend her or Jacksons enough !! :)
Jack · 24 May 2023
Agent replied · 31 May 2023
Dear Jack, We really appreciate you taking the time to leave such lovely comments about Olivia. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Balham team in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe worked with Lauren at Jacksons Balham to help secure our first rental property in the UK. Given the uniqueness and complexity of our move, she was great to work with and very patient and helpful along the way. There was great …
Alex · 26 March 2025
Agent replied · 24 August 2024
Dear Alex, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleI recently listed my property for let via Jacksons Balham and the process was very smooth and simple. I had tennants in 10 days after the first viewing. Thank you to Lauren & Claudia for her help in getting this sorted for me.
Joscelin · 26 March 2025
Agent replied · 11 November 2024
Dear Joscelin, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Katie
★★★★★ 5/5
GoogleAran has been a pleasure to work with whilst we’ve been going through the referral process to secure a flat in the Balham area. Quick to respond to emails and just an all round nice guy. It’s been a great experience so far.
Dan · 26 March 2025
Agent replied · 11 December 2024
Dear Dan, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
★★★★★ 5/5
GoogleLauren was fantastic throughout the entire process of securing a flat for my flat mate and I. The process was very speedy, Lauren was a pleasure to work with throughout the proccess and was consistent and timely with all our interactions. There is nothing I would change with my personal experience with Jacksons via Lauren.
Matthew · 25 September 2024
Agent replied · 25 October 2024
Dear Matthew, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Katie
★★★★★ 5/5
GoogleWorking with Joshua was an absolute pleasure from start to finish. As first-time renters, my friend and I were overwhelmed with the process of finding the right flat, but Joshua made it seamless. Joshua took the time to understand our needs …
Maria · 26 March 2025
Agent replied · 24 August 2024
Dear Maria, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleJoshua helped us secure this apartment quickly in recent times when the market was highly volatile. He gave a sound advice on renting, moving and paperwork as well. The process was really quick and easy with no hassles. Joshua is highly …
Shivam · 26 March 2025
Agent replied · 24 August 2024
Dear Shivam, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleI’ve had the best experience with Jackson’s, especially over previous estate agents! They were fantastic. Our estate agent Riley was outstanding. Extremely considerate, thorough and professional. He found us our dream home and I’m very grateful for him!
Leisha · 26 February 2026
★★★★★ 5/5
GoogleDemi has been very helpful so far with finding properties that meet specific criteria's for me and my partner. She has made it such a relaxing process by keeping me updated with new properties to view, keeping me informed with what is happening and being very honest about the process in a way that is not pushy. It's always a pleasure liaising with her which is very different to my usual experience of estate agents!
Tolu · 1 May 2023
Agent replied · 31 May 2023
Dear Tolu, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe decided at short notice to let our flat in Balham (rather than trying to sell it in the current chaos!) - and Jacksons, specifically Tatyana, the Senior Lettings Consultant, has been brilliant. Good tenants were offered to us within a week, and all the vetting / contracts / guarantors etc was handled really efficiently. Communication has been great; she's always been available to answer our queries and has made the whole process very straightforward. Would highly recommend Tatyana and Jacksons
Richard · 10 November 2022
Agent replied · 31 May 2023
Dear Richard, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team.
★★★★★ 5/5
GoogleLauren Green and her team were fantastic, she was very responsive and suggested a new property to me based on my search criteria and it was a perfect match! Thank you so much to Lauren, great customer service!
Yannick · 26 March 2025
Agent replied · 24 August 2024
Dear Yannick, Thank you for taking the time to leave a wonderful 5 star Google review. Lauren will be thrilled to read your kind comments. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleSydney was fantastic from start to finish, she was professional, patient and informative. Always available to speak and helped us through the process of finding a place to live. Would definitely want to work with Sydney again.
Claire · 26 March 2025
Agent replied · 26 March 2026
Dear Claire, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
★★★★★ 5/5
GoogleJacksons were very attentive and professional in helping me and my partner find the right property. Riley was very accommodating in organising everything and was easily contactable for any questions we had.
Will · 21 May 2025
Agent replied · 8 June 2023
Dear Will, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleMassive thanks to Renee for her help in what is a pretty mad lettings market at the moment. Responsive, professional and reliable she's made a really stressful time much easier -- even providing guidance on navigating the rental market outside of Jacksons' (something most estate agents don't do).
She is, hands down, the best estate agent I've ever come across and Jacksons should be glad to have her representing them!
Thanks again Renee!
Anthony · 10 May 2023
Agent replied · 31 May 2023
Dear Anthony, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Balham office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe had a great experience working with Youssef Karmoussi while finding our new rental in Balham. He was really helpful throughout the whole process, quick to respond, professional, and made everything feel straightforward and stress-free. Would definitely recommend Youssef and Jackson’s to anyone looking to rent in the area!
Edith · 26 October 2025
★★★★★ 5/5
GoogleI have been very pleased with the service from Aaron. My partner and I are currently looking for a place, with the market as crazy as it is we have found it quite difficult so far but Aaron has been by far the most proactive and courteous agent out there. He’s always given me the heads up to upcoming properties and only sent me relevant properties (which so many don’t). We haven’t found the right property yet but I have no doubt Aaron will sort us soon!PositiveResponsiveness, Quality, Professionalism
Sophie · 25 August 2022
Agent replied · 8 June 2023
Dear Sophie. Thank you for sharing your kind words about Aaron. Your comments are much appreciated by the Balham team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleBoth Tatyana & Aaron from the Balham office have been instrumental in helping me secure a flat. Tatyana has been incredibly responsive and helpful, noting my preference on area and keeping me informed of new properties that became available (so much so, that she was informing me within 10 minutes of a new property becoming available!). Aaron's knowledge as well as friendly and professional demeanour made the viewing experience seamless, and he was greatly supportive with submitting an offer. I would highly recommend the team at Jackson's for anyone looking to rent in the area.PositiveResponsiveness, Professionalism
Niamh · 25 August 2022
Agent replied · 8 June 2023
Dear Niamh, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
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