Jacksons Balham Sales reviews in London

★★★★★ 5/5

Google

I have recommended Jackon's Balham Station Road to so many of my friends as they were extremely professional from the minute we engaged with them. Ed is a brilliant Manager and knows his stuff, and Helen found us a chain free buyer within a month of going on the market. We also weren't a straight forward sell and they helped navigate that to secure the sale. So kudos to all of them. Would definitely use them again.

Abi · 30 October 2018

★★★★★ 5/5

Google

The Jacksons team in the Balham office have been great in helping me find and secure my first flat. I was given lots of helpful advice and support throughout the whole process from the initial search, making an offer, negotiations and on through to exchange and completion. I'd particularly like to thank Tom from the sales team and Davina from sales support who have both been fantastic and made the whole process quick and painless. Thank you!

N · 30 October 2018

★★★★★ 5/5

Google

Throughout the purchase of my property, the Balham sales team were friendly, professional and always willing to help. Special mention to Harry for leading the sales negotiation and contracting. He went the extra mile to help address any concerns I had and most importantly was always contactable. Davina was also helpful when it came to driving the solicitors towards completion! This meant that my property purchase was speedy and ahead of schedule! Good work team

Sam · 30 October 2019

★★★★★ 1/5

Trustpilot

Lots of talk, no real action or results.

I honestly don’t know where to start with this lot after wasting 4 months on the market with these amateurs and lost opportunities for properties. I instructed Jacksons to sell my property and from the get go they used every stereotypical real estate agent tactic to get my instruction, threw in lots of buzz words/phrases, but got no results. They over valued my property claiming “record breaking sales” then offered long contract terms, fairly high fees and a “massive database”, weekly updates, etc I was pretty skeptical about their valuation, but I managed to negotiate them down on the contract length and fees without much argument, but that’s probably where I should have spotted the trap. After the first week I had a viewing, but as I predicted the price set was far too high and the buyer went for another property. After that we had barely any viewings and after I threatened to use my cooling off period to cancel the contract, they promised to “up the ante” on my property to prove their worth and "flood the property with viewings". Unfortunately all of those viewings were a waste of time because every single piece of feedback was “lower the price” OR “I’m looking for a garden”; I mean why are you bringing people who are looking for a feature I didn’t have? What a waste of time and not only that, I had to chase them to get feedback despite the promises of weekly feedback. In retrospect, I felt that Jacksons’ agents were young, inexperience and handed a pretty tough situation by their business development people who focus on signing people up no matter what without any consideration for the impact on lives. It's just all about that commission and the classic tactic of “get them in with some wild valuation, sign them up and haggle down the price since they're stuck with us”. After handing in my notice I went to a different agent and my property sold in 2 weeks, and now I’m happy in my new home. The difference was the new agent didn’t bs me, offered realistic and useful advice, brought in real buyers and actually had a team of experienced agents who got things done. Interestingly, Jacksons sent me an unsolicited marketing email saying “more record prices being achieved near you!”. The cheek of them sending an email to me after all this, and I didn’t even opt in for marketing emails nor does it have an unsubscribe link, which goes to show the type of agents they have. To close, AVOID Jacksons and don't fall for their tricks. You'll save yourself alot of time and stress.

L · 24 August 2024

★★★★★ 5/5

Google

We’ve just started our search and Poppy has been great. She’s followed up with sellers with questions we’ve raised, and is regularly informing us when properties come on the market.

Leah · 24 September 2024

★★★★★ 5/5

Google

The whole Jacksons team have been great to deal with. From the outset, the team were extremely positive and motivated about selling my property and this paid off with loads of viewings and three strong offers within a week of going live. Poppy, in particular, has been brilliant keeping me up to date and negotiating with buyers on my behalf. Poppy provided sensible advice on pricing and I’ve totally trusted her on everything. I’m very pleased to have accepted an offer over-asking price. I trust this excellent work will continue through to completion. Thank you to all

Paul · 20 August 2024

★★★★★ 5/5

Google

Jonathan has been a superstar in our recent house search in Balham. Jonathan is always very professional and has made a big effort to understand our preferences, budget, timescales when buying a house. Jonathan makes a conscious effort to keep in touch with his clients on a daily basis and goes out of his way to offer early one off viewings which is appreciated. Regards Vicky

Victoria · 29 October 2021

★★★★★ 5/5

Trustpilot

Great experience

I had a fantastic experience buying my first property through Jacksons Balham. Sophie was extremely proactive in keeping me updated with each stage of the purchase, and provided helpful advice and support throughout the process supported by her years of industry experience. I would certainly recommend Jacksons and particularly Sophie to anyone looking to buy or sell a property in the area.

Yvie · 15 May 2022

★★★★★ 5/5

Trustpilot

Shine and team at the Balham Branch are…

Shine and team at the Balham Branch are responsive and professional in all interactions with me. They effectively stay across all aspects of my property management and keep me updated throughout, as well as tend to any of my requests in a can do attitude manner.

Steph · 27 October 2023

★★★★★ 5/5

Trustpilot

Neve Fitzgerald

We have been in contact with Neve Fitzgerald from the Earlsfield office from the outset of our transaction to buy a property in Earlsfield. She has been superb to deal with, attending efficiently to any queries whilst linking effectively with all parties. We are very satisfied with Neve and would thoroughly recommend her. Thanks Neve. Jackie and Julian

Jacqueline · 21 October 2022

★★★★★ 5/5

Google

Dominic was a pleasure to work with. Attentive and friendly, he listens to what you want and makes sure to only send you things that fit the bill. He isn't afraid to push the boundaries and challenge assumptions but equally knows not to send you things completely off spec like a lot of estate agents. Plus he always gave me a lift back to my flat/my road after viewings which was much appreciated!

Charlotte · 30 October 2019

★★★★★ 4/5

Trustpilot

I used Jacksons as a tenant for a…

I used Jacksons as a tenant for a couple of years and had a really good experience with them. They were one of the best estate agents I've had in a long while! When we had any issues, they were usually pretty prompt at replying, and we almost always knew who our key contact was. I didn't quite give 5 stars as there was an ongoing issue with a pest infestation during our tenancy (a problem throughout the building). It was unclear who was at fault but there were long delays in communication and some things were not followed up. We left after 2 years and it was never resolved. But by and large they were professional, friendly, helpful and quick at responding. As many of us will know this makes a huge difference to your life as a tenant but is not guaranteed, so we really appreciated it!

Rebecca · 29 July 2024

★★★★★ 5/5

Google

Daniel Sprigings was a great help for me buying my first flat. When he didn’t know something he made it his mission to find out and let me know straight away. Really nice guy and overall extremely helpful. Alex Martins

IQsA · 28 February 2024

★★★★★ 5/5

Google

I've had a positive experience with Jacksons Balham. I've mostly worked with Poppy who regularly sends me good property options that align with my search criteria, and she always follows up for feedback after viewings. The other team members who I have spoken with at the Balham branch have also been friendly and polite.

Felisa · 2 March 2023

★★★★★ 5/5

Trustpilot

Nice, helpful, hands on staff

As first time buyers Sophie Doughty at Jacksons Balham and David Hearn at Jacksons Earlsfield were wonderful in guiding us through the whole process of buying a property. They were always on hand to chat to us when inevitable hiccups occurred during the course of our property purchase and provided valuable advice and insights all the way through, highly recommended!

Fraulein_Bunt · 1 June 2022

★★★★★ 5/5

Trustpilot

Shernitta has been extremely helpful in…

Shernitta has been extremely helpful in organising the end of our tenant’s tenancy. She is quick to respond, flexible and goes above and beyond to make the process straightforward. Beyond this, she is both friendly and professional. She’s an asset to the team at Jackson’s.

Rebecca · 27 October 2023

★★★★★ 1/5

Trustpilot

Rude agent

The agent acts nice at the start, but then 'force' you to make a higher offer on the property, because 'the owner would want to sell it to me if I match other bid', meanwhile he told me more people will visit the property today. Calling me non-stop even when I told him again and again that is my final offer. He could not control his temper at the end when i refused to make a higher offer.

Jack · 19 August 2024

★★★★★ 5/5

Google

Very impressed with Jacksons Balham and particularly Elle-Mai who was extremely helpful and responsive with my property search. She was great at understanding what I was looking for and always responded to my queries extremely quickly and was so friendly throughout the process. Thank you!

Clementine · 23 October 2023

★★★★★ 1/5

Trustpilot

Incessant phone calls despite asks to stop

Incessant with phone calls. I’ve requested more than 8 times to only receive emails and not phone calls as I have been getting calls non stop during my working day. I’ve been property shopping for a long time and know what I’m looking for, so want to see pictures/location/specs in an email or online before I’d agree to view in any case, so there is absolutely nothing I need to be phoned for that I can’t pick up or follow up on via email.Despite this, I got 7 phone calls in one day from different Jackson’s agents (1 even called back a second time in the afternoon after I’d politely requested not to be contacted via phone only that morning). Each and every call I was told they would make a note on the system of my preference to only receive emails and never phone calls, which obviously never happened as the calls kept coming. I’ve also been getting duplicate emails from the same agent for the same property on multiple times. Other than blocking each number that calls, I don’t really know what to do anymore because I do want to be able to be contacted if it is specifically on a property that I have actually enquired on.Just not the countless phone calls for properties I have no intention of viewing (particularly not blindly).

Jessica · 24 June 2024

★★★★★ 5/5

Google

We have recently used Jacksons are satisfied with our experience to date. Thank you Candance, Daniel and Raymond for all your great work.

Giles · 26 November 2025

★★★★★ 5/5

Google

Poppy was incredibly helpful showing us 3 different but well suited flats to our needs! She was super responsive to all our questions, very encouraging and so quick to respond to our queries and questions - thank you!

Laura · 28 February 2024

★★★★★ 5/5

Trustpilot

Excellent support through the selling process

Jacksons have supported us very well from start to finish of our sale. Helen, the branch manager, was great when I wasn't sure how best to manage the sale (having been with another agent previously), and Sophie was excellent managing the sales process through. She was responsive, supportive, pro-active and very patient given how long it took.Thank you all

RACHEL · 2 June 2022

★★★★★ 5/5

Google

Sophie Doughty was my first point of contact during the property sale. I would highly recommend her, as she is highly professional and hard worker. Sophie took care of all the communications between my solicitor and the seller. This allowed me to concentrate on my day Job. Thanks Sophie and I hope you are getting paid well!!PositiveProfessionalism

Saba · 28 August 2022

★★★★★ 5/5

Google

As first time buyers Sophie Doughty at Jacksons Balham was wonderful in guiding us through the whole process of buying a property. She was always on hand to chat to us when inevitable hiccups occurred during the course of our property purchase and provided valuable advice and insights all the way through, highly recommended!

Guy · 29 October 2022