Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotIt was great to have Bailey Gibbons…
It was great to have Bailey Gibbons from tenancy changes. She was swift with replies and she was active with communication, which is super helpful.
Nancy · 29 January 2026
Agent replied · 8 June 2026
Dear Nancy, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
★★★★★ 5/5
GooglePoppy Wilks helped us find our perfect flat. Poppy is very professional and helpful, actually listened to what we wanted and was proactive in booking us in for viewings that she thought would suit our requirements.
Josephine · 25 April 2025
★★★★★ 5/5
GoogleReally great experience - quick and professional and everyone we worked with were lovely! Elle-Mai and Kelly were amazing 😊 …
Flora · 20 August 2024
Agent replied · 29 October 2023
Dear Flora, Having read your review, we would like thank you for your feedback about our Balham Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GooglePoppy has been great - persevered with me to find the right place and was extremely helpful in the negotiation process.
Tim · 20 August 2024
Agent replied · 27 August 2024
Dear Tim, We really appreciate you taking the time to leave lovely comments about Poppy. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent
We’ve recently used Jackson’s for the sale of our house and would highly recommend.It was pretty stressful at times and Sophie and her team were fabulous. Always at the other end of the phone and very helpful.They enabled us to achieve a record price for the road and would certainly use them again!
S.B · 3 March 2022
Agent replied · 6 July 2023
Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 4/5
GoogleAt a time of uncertainty and having lost a buyer after the lock-down, James Castleman and the team at Jacksons reacted impressively quickly to find another. They did exactly that meaning we were able to continue with the purchase in our onward chain. James always stayed in regular communication throughout the sale process and was a pleasure to deal with.
Simon · 29 October 2020
Agent replied · 29 October 2023
Dear Simon, Thanks for the great four star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleLove the guys at Jacksons! We used them on several occasions and more recently dealt with Raymond -he is a pleasure to work with: professional, super reactive and always available.
Nicolas · 26 June 2025
★★★★★ 5/5
GoogleThomas Taylor was so kind and the most helpful Estate Agent we came across when finding a property to rent in the area. Can’t recommend him enough, was truly fantastic!
Lily · 28 February 2024
Agent replied · 28 April 2024
Dear Lily, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleI dealt with Isabelle Farrow, who who was very responsive and professional and helped me get the property I was looking for. I could tell from the interaction that she also had a similar relationship with the vendor which was why we were able to quickly secure the deal. Thanks for all your help Isabelle,
Jason · 29 October 2021
Agent replied · 29 October 2023
Dear Jason, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleLuke was an absolute legend. Worked around the clock, late on weekends for us and gave us great advice - helped us secure a great rental.
Alexander · 6 August 2025
★★★★★ 5/5
GoogleWe found exactly what we were looking for so quickly with Jacksons. They were quick and efficient. Florence was really lovely, answered all our questions and encouraged us to put in an offer quickly, which we did and it got accepted!
Olivia · 24 May 2023
Agent replied · 31 May 2023
Dear Olivia, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotKieran McClean in Streatham sales is…
Kieran McClean in Streatham sales is polite and extremely knowledgeable! i’m confident he will help my mother in purchasing her new property. I’d also like to thank him for being so patient and friendly with her in her as she can be slightly hard of hearing. Thank you Kieran!
Saint · 15 August 2022
Agent replied · 6 July 2023
Dear Saint, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GooglePoppy has been really helpful with our flat search. Would be happy to recommend her.
Lucy · 8 November 2024
Agent replied · 8 December 2024
Dear Lucy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
★★★★★ 5/5
GooglePoppy has been great throughout my search process so far! She's been incredibly helpful, attentive, and always quick to answer any questions I have, whilst also reaching out to check in on how my search is going. Hoping to find the perfect flat with her help soon!
Hannah · 8 November 2024
★★★★★ 5/5
GoogleRaymond at Jackson’s Balham is the best estate agent we’ve found- he’s knowledgeable, kind, great communication and goes the extra mile to help you. Really happy with our experience with Jackson’s and would recommend. Thank you!
Jeremy · 29 September 2023
Agent replied · 29 October 2023
Dear Jeremy and Victoria, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRaymond was great - managed the transaction from start to finish.
Oliver · 2 January 2025
Agent replied · 9 January 2025
Dear Oliver, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
★★★★★ 5/5
GoogleJacksons in Balham were amazing in helping us recently sell our property. Absolutely first class service from all the team and in particular Kirk who helped ensure the process kept moving. Would highly recommend.
Paul · 27 October 2023
Agent replied · 28 April 2024
Dear Paul, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Kirk. Please do not hesitate to contact us again. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotReally happy with the service
Really happy with the service and support from Jackson’s. They are prompt, knowledgeable and helpful. Kimberley is my main contact and she is fabulous. They have been managing my flat rental for 5 years.
Rosie · 23 October 2023
Agent replied · 29 October 2023
Dear Rosie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleHad a great experience with Sophie from Jacksons Balham so far in our property search. We are getting a great selection of properties within our search criteria and not being swamped with irrelevant adverts. Thanks Sophie and hopefully we can find a new home soon!PositiveResponsiveness, Quality, Professionalism
Charlie · 28 August 2022
Agent replied · 29 October 2023
Dear Charlie. Thank you for taking the time to leave a review regarding your experience with Sophie in our Balham office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleIsabelle has been extremely helpful and professional in helping me with my property search so far. She has been very responsive from the start, and I have had a number of positive viewing experiences with her already in such a short space of time. Looking forward to continuing my property search with Jacksons.PositiveResponsiveness, Professionalism
Alexandra · 28 August 2021
Agent replied · 29 October 2023
Dear Alexandra, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleRaymond was an excellent agent. Experienced, communicative and delivered on his word. Would highly recommend working with him.
Alister · 24 August 2024
Agent replied · 30 August 2024
Dear Alister, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleAfter approaching Jackson's with our requirements we where shown a great selection of properties. Our agent Helen was very knowledgeable about the area and was really helpful in narrowing it down to the property we finally purchased. The purchase process was straight forward and well handled and we had good advise when it was needed. We would really recommend Helen and Jackson's
Sian · 30 October 2018
Agent replied · 29 October 2023
Dear Sian, Thank you for taking the time to write a review about the great service you received from our Balham Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleHelen has been fantastic in helping us find a property - patient, reliable, and reassuring. What makes her stand out is that she has only shown us properties that actually fit our criteria (unlike many other estate agents!).She has been reassuring and kept us up to date throughout the process. We would definitely recommend her and Jacksons.
Phoebe · 29 October 2020
Agent replied · 29 October 2023
Dear Phoebe, Thank you for your kind words regarding our Jacksons Balham office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleI recently instructed Jacksons to sell my home and I could not be more pleased with how the transaction has gone. The communication was second to none, They managed to arrange a large amount of viewings in one weekend and generate multiple offers from great buyers. The whole team, Particularly Tom and Chris have been fantastic throughout.
Andrew · 29 October 2020
Agent replied · 29 October 2023
Dear Andrew, Thank you so much for the fantastic feedback, the team at Balham are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Hayley Marner Customer Relations Team
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