Trusted Agent profile · London
★★★★★
1,167 reviews across 2 platforms
8-11 Balham Station Road, London, SW12 9SG
Jacksons's office in London, at 8-11 Balham Station Road, is rated 4.8 out of 5 across 1,167 reviews on two platforms, including 885 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleSuper helpful through the process so far - very efficient and clear communications. Thanks to Poppy for the help.
Dear Olivia, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotHappy with Jacksons Streatham
We recently had Jacksons Streatham take over management of our flat in Tulse Hill and are very happy with Sam and the team. They quickly lined up a tenant with almost no void period and have been very efficient and helpful in the management of the property : )
Dear David, We are thrilled to hear that you are pleased with the service you have received from our Streatham office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleBrilliant experience being assisted with my viewings. Elle-Mai was able to answer every question I threw at her and totally understood my brief. I look forward to a second visit
Dear Caroline, Thank you for your kind comments regarding Elle-Mai and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat experience - Poppy was very professional, showed clear attention to detail and took the time to show us several properties. The viewing experience was much better vs other agencies.
Dear Christian, We really appreciate you taking the time to leave such lovely comments about Poppy. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAbsolutely brilliant service from start to finish. We were looking in Balham & Earlsfield. Joe Schifano & Jessie Devenport were very helpful when we were looking to sell our property in Earlsfield, their knowledge was top draw. Then during our purchase Helen and Davina were extremely helpful in Balham. I'd strongly recommend using Jacksons for buying and selling!
Dear Will, we really appreciate you taking the time to write a review regarding your experience with our Balham office. It is great to see that Jessie and the team are doing so well and we would like to wish you all of the best. We would of course be delighted to be of service to you again, should you need us in the future. Kind regards, Asma Chughtai Customer Relations Team
5/5
GoogleVery helpful and always responsive throughout the process of our purchase, we would be most happy to use them again! Tristan Garton was a great link between us and the sellers; he was honest, reliable and receptive to all our inquiries during the negotiations, no matter how small. Thanks Tristan for helping get the deal across the line!
Dear Gr Pr, Thank you very much for your great review regarding our Balham Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleWe worked with Jackson's in Balham to sell our property. They were knowledgeable about the local area / market and we rated them as a trusted partner. In particular, Jonathan Mallet was a pleasure to work with, he was helpful throughout the process, professional and always had a positive energy. Would highly recommend!
Dear Anna, I was delighted to read the comments in relation to our Balham office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleVery friendly and helpful estate agents, will always take the time to call and follow up on viewings and my property search. I have had two viewings with Poppy Wilks who works at the Balham and Clapham South office and she is always kind, friendly and helpful, and will often offer to find out more information from the seller if I have a specific question.
Dear Emily, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleElle-Mai was extremely helpful throughout the process, efficient getting back to us with information and always very friendly. We would recommend her to anyone looking to buy a house!
Dear Charlotte, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleLauren has been incredibly helpful throughout the entire process.
Dear Dan, Thank you for leaving a 5 star Google review. Kind regards, Katie
5/5
GoogleRhea Morgan made sure that the sale of our flat happened on time. Great communication, following up regularly with solicitors and our buyers, and generally making sure things got done in what ended up being a tricky sale. Thank you!
Dear Juan, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Balham office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind regards, Sarah Tranter, Customer Relations Team
1/5
GoogleI have never met such USELESS estate agents in my life. I’ve been working with them as a first time buyer and could not have been more unimpressed with either Kieran or Poppy. They have provided me with zero confidence in either the industry, or the property my entire life savings would be going into. Don’t waste your time.
Dear Eleanor, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Sarah, Customer Relations Team
5/5
GoogleHarry L showed us 5 fantastic properties that all hit what we were looking for. After having an offer accepted on one of them, he’s been very communicative, helpful and efficient. So lovely to feel supported as a first time buyer. 10/10 would recommend Jackson’s (and Harry!) to a friend!
Dear Daisy, Thank you so much for the fantastic feedback, the team at Balham are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleWe used Jackson’s Balham for our house purchase and were very happy with their services. Especially Kirk who has been very attentive and responsive throughout the whole process!
Dear Anna, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleIsabelle has been a brilliant support in helping me find my first property to buy. Super professional and friendly, she really understood my specific requirements and took me round a series of great properties that suited my needs exactly. A really great experience so far!PositiveResponsiveness, Professionalism
Dear Emma, We really appreciate all feedback and I am delighted to hear that we have achieved our objective of delivering a 5* service. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleI have finally exchanged on my house. Jacksons were incredibly helpful, chasing the seller's solicitors and helping find solutions to expedite the process. Special thanks to Sophie Doughty who was always available to help and made sure I got there in the end. Would definitely recommend!PositiveProfessionalism
Dear Stanley. We really appreciate all feedback and I am delighted to hear that we have achieved our objective of delivering a 5* service. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleThank you Elle-Mai for taking me on a recent viewing. She was friendly, informative and able to answer any questions I had!
Dear Poppy, Thank you for your kind comments regarding Ellie-Mai and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team.
5/5
GoogleReally pleased with the work of Jackson’s Balham Estate Agent. They are very professional and easy to deal with. They tried their best to understand my situation and the property. Actively arranged viewings with qualifying buyers. I would like to thank the manager of the estate agent, all the agents who involved in my sales. Really appreciate their hard work and special thanks to poppy who has gotten me a satisfying offer. Would recommend the agency to anyone selling their house in balham.
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter , Customer Relations Team
5/5
TrustpilotShernitta at Jackson’s property management
Shernitta is always pleasant and professional to deal with; always fending property management issues promptly and appropriately. She is very communicative and always returns calls or emails quickly.
Dear Julia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GooglePoppy was super helpful, friendly and informative throughout the process - Excellent service!
Dear Lauren, Thank you for your kind comments regarding Poppy and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
5/5
GoogleHarry and the team at Jacksons were absolutely fabulous. They helped us all the way through till the day of completion and made sure we were up to date at all times. Harry and Davina were on call to help all the way through the process and offered a great service as a buyer!
Dear Lois, We greatly appreciate you putting aside the time to submit a review about our Balham Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleI have just bought a house with Jackson’s and Harry was absolutely amazing! He really listened to what I wanted, was very honest and not at all pushy. He has made the process so easy, keeping me updated and chasing all the time. I highly recommend him if you’re looking to sell or buy!
Dear Annie, We appreciate you taking the time to submit your review regarding the service you received from our Balham Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleElle-Mai has been incredibly helpful in our property search so far, she has been quick to reply and has provided support throughout this process!
Dear Laura, Thank you for your kind comments regarding Elle-Mai and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe recently purchased a property in Balham, and the process was managed by Jacksons. Harry Laflin was the sale manager and did a great job in managing expectations of both his client and us as buyers. This ensured the process was very smooth end-to-end. Thank you!PositiveResponsiveness, Professionalism
Dear Ray, Thank you so much for the fantastic feedback, the team at Balham are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Jacksons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Jacksons Balham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Jacksons Balham Sales won Platinum in The Trusted Agent 2026 awards.
