Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleLarge number of properties available and they have really taken our requirements into consideration. Poppy has been very helpful finding us suitable properties to look at as we search for our first home.
Kristin · 3 December 2022
Agent replied · 29 October 2023
Dear Kristin, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleLara, Helen and Kelly were absolutely brilliant from start to finish!
Aurelie · 26 August 2025
★★★★★ 5/5
GoogleLovely agent. Poppy is very friendly and helpful. She is very quick in replying my email and phone calls.
Summer · 30 December 2023
Agent replied · 28 April 2024
Dear Summer, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleKirk and the team were very responsive, and they were able to help push things along so we could exchange quickly. A great team.
Harry · 30 August 2023
Agent replied · 29 October 2023
Dear Harry, Thank you for your kind comments regarding Kian and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleThank you Jacksons Balham. Sophie Doughty has been an incredible support from start to finish in the purchase of my property. Always on the end of the phone or email to answer any questions (however trivial) promptly. Cannot recommend them enough.
Eleanor · 29 October 2021
Agent replied · 29 October 2023
Dear Eleanor, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Balham office. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleHad a great viewing experience with Poppy yesterday. We were taken to view a few properties in the Balham area and Poppy was extremely helpful with our queries.
Tanya · 2 May 2023
Agent replied · 29 October 2023
Dear Tanya, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe had a great experience selling our property with Jacksons. Our main contacts were Kirk and Poppy who were very professional, a great help every step of the way and certaintly made the process far less stressful than it could have been.We have used other estate agents and really found then to be a step above. We would highly recommend them for anyone looking to sell their property.
Abigail · 30 November 2023
Agent replied · 28 April 2024
Dear Abigail, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Kirk and Poppy. Please do not hesitate to contact us again. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotTenant/ The relationship with the Jacksons team…
The relationship with the Jacksons team has been a very good one for me starting from the house viewing and until the end of the tenancy. The communication was very transparent, clear guidance and a very smooth one. They helped and supported whenever I needed any assistance.
Nemi · 13 December 2024
Agent replied · 26 December 2024
Dear Nemi, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
★★★★★ 5/5
GooglePoppy was really responsive and helpful with viewings - answered any questions I had and able to accommodate last minute requests.
O · 22 October 2023
Agent replied · 29 October 2023
Dear O M, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleHad a great experience with Jackson's, the whole team were excellent and in particular Harry Laflin who managed to find me multiple buyers in a tough market! I'd also like to mention Davina who helped steer the sale through to a successful conclusion. Thanks guys, happy to recommend!!
Simon · 30 October 2019
Agent replied · 29 October 2023
Dear Simon, Thank you for your review regarding your experience with our Balham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleIsabelle has been great so far in helping us with our search. She is super friendly, super responsive and she gets what we want and what we are looking for. Fingers crossed she can find us our dream house!! ;)
Vicki · 29 October 2021
Agent replied · 29 October 2023
Dear Vicki, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleHad a good experience with Jacksons, bought a property back in March 2021 and the team kept us well informed of how the sale was progressing. Special mention to Harry and Sophie D who made the process seamless and easy.
Matthew · 29 October 2021
Agent replied · 29 October 2023
Dear Matthew, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Balham office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI would highly recommend Jackson’s in Balham, arranging viewings of several properties was easy and convenient.
A particular shout-out to Raymond who was professional and helpful. Thank you
Charlie · 1 April 2023
Agent replied · 31 May 2023
Dear Charlie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 1/5
TrustpilotAvoid renting with these agents at all…
Avoid renting with these agents at all costs.Jacksons pressured me into signing a tenancy agreement and paying move moneys some 7 weeks before my move in date. They proceeded to fail to get the landlord to sign and left me without a home 1 week before my move-in day. They have continued to hold my money and not offered me any compensation for the situation they put me in.
Oliver · 11 October 2023
Agent replied · 29 October 2023
Dear Oliver, I am sorry to read your 1 star review. I am concerned to read your comments but I understand a Director has been in touch to discuss this with you. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 3/5
GoogleBought and then sold through Jackson's.
Buying: Broadly fine although towards end started getting really hounded for documents that I had no power to make come quicker, but I suppose that's estate agents generally. Overall I found them professional and good at communicating, with a selling service that seemed better than competitors so decided to sell through them latterly.
Selling: Professional and friendly staff who were knowledgeable about the area, with a level of due diligence that was markedly better than x2 competitors. While their commission % was comparatively high we had lots of viewings and got feedback after each one. However, was very disappointed that the price was dropped immediately after we explicitly agreed by phone and confirmed in writing that we'd wait approx 1 week before reducing the price (removing 2 stars for this, as it clearly wasn't just a misunderstanding).
Michael · 2 November 2022
Agent replied · 31 May 2023
Dear Michael, Thank you for taking the time to leave great review, your comments are really appreciated, it helps us maintain excellent standards of service to our customers. We wish you all the best. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleOlivia has been amazing. She has tirelessly shown me properties. She has always been proactive, knowledgeable, helpful and professional. It has been and continues to be a pleasure doing business with her.
Jane · 29 October 2022
Agent replied · 29 October 2023
Dear Jane. Thank you for sharing your kind words about Olivia. Your comments are much appreciated by the Balham team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotKerry Dunmall has been my agent for a…
Kerry Dunmall has been my agent for a few months now and she has been great! I have been in my rental property for about a year and half, during that time I have had 3 agents and a long list of things that needed to be fixed and seen to. Prior to Kerry nothing got done and the lines of communication were poor. Kerry immediately got things done and seen to in a professional and efficient manner. She is extremely organised and her means of communication are great, she is constantly keeping me informed on the status of each job. I have been very happy with Kerry’s work and appreciate what she has done thus far.
Victoria · 3 July 2019
★★★★★ 5/5
TrustpilotJamie Nash - Earlsfield property
We had some issues with the flat since moving in and our requests for help fell on deaf ears/ were ignored/ no updates given as to status on getting them sorted... then Jamie was tagged in to look after us and sorted everything really timely, providing updates and managing our expectations. We were pretty disappointed previously and quite disgruntled with Jackson’s but since Jamie started on the account we have been really happy. Even the things he can’t sort immediately we don’t mind because he’s been empathetic about it and it’s out of his control (landlord decision). 5/5.
Ashling · 10 June 2019
★★★★★ 5/5
GoogleElle-Mai has been excellent and informative at every property we have viewed in our search for a house. Would thoroughly recommend.
Owain · 29 September 2023
Agent replied · 29 October 2023
Dear Owain, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Elle-Mai, and do not hesitate to contact us again. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWorking with Harry was a great experience who really helped in the purchase of my first flat. He helped not only find the prefect starter property in Balham but also stepped up when there were disconnects between the all the parties involved to smooth out open items.
Georgina · 30 October 2019
Agent replied · 29 October 2023
Dear Georgina, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Balham Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotGreat property management
Having been a landlord for more than 20 years I didn't expect Jacksons to be any better than any other agency I'd used. I have been consistently impressed by the professionalism show the property management team. Kimberly, head of property management provides a personal, attentive service. Great communication gives me confidence that all issues will be deal with promptly. Recent boiler repair speedily organised by the team.
Nigel · 10 November 2023
Agent replied · 26 November 2023
Dear Nigel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleSophie
Thanks so much for all your help during the selling and conveyancing of our flats at Rossiter Rd. You were really on the ball which as always makes life so much easier.
All the best
Ed
Huxley Land
Edward · 29 October 2021
Agent replied · 29 October 2023
Dear Edward, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Balham office. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe had a really positive experience working with Jonathon and the wider Jacksons team. Jonathon was very responsive and very diligent. His approach was very professional and provided a great source of intelligence into the market. Would highly recommend.
Tristan · 29 October 2021
Agent replied · 29 October 2023
Dear Tristan, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
TrustpilotJames Castleman from Jacksons in Balham…
James Castleman from Jacksons in Balham is very professional, responsive and friendly. He was very helpful when selling our property.I can also say only good words about all the team including Raymond, Kieran, Olivia and Kirk etc.Emma
Emma · 18 February 2022
Agent replied · 6 July 2023
Dear Emma, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
