Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJames Castleman from Jacksons in Balham…
James Castleman from Jacksons in Balham is very professional, responsive and friendly. He was very helpful when selling our property.I can also say only good words about all the team including Raymond, Kieran, Olivia and Kirk etc.Emma
Emma · 18 February 2022
Agent replied · 31 December 2023
Dear Emma, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 1/5
TrustpilotRun away for letting with them
We had a great experience with the agency where looking for a place to rent. As soon as the lease agreement was signed it has been a nightmare and ever since...Broken shower never fixed after 1 month, major leak from roof never investigated, power outage within the flat ... Adding on top of that a messy flat with dirts , carpets and nothing clean before we moved in.And bad feeling of no one caring even though the rent is expensive.
A customer · 15 September 2022
Agent replied · 6 July 2023
I am sorry to read your 1 review. I am unable to locate you on our database. If you could provide us with more information at sarahtranter@customerrelationsteam.co.uk. I can look into this for further you. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotJonathon at Jacksons in Balham was…
Jonathon at Jacksons in Balham was brilliant at handling our sale this year. He dealt with it in a very professional and positive way and we are very pleased with his hard work and dedication to get the sale completed.
Polly · 7 July 2021
Agent replied · 6 July 2023
Dear Polly, we are delighted to hear you received a 5 star service from our Balham office. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 4/5
GoogleJacksons acted as both my letting agent and then on the sale of my flat. Everyone I dealt with was professional and friendly - special thanks to Sophie for getting the sale over the line after a couple of bumps in the road.
Lora · 29 October 2020
Agent replied · 29 October 2023
Dear Lora, Thanks for the great four star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleGreat experience with Jackson’s who showed us unfailingly brilliant flats while we were viewing, and were extremely responsive through a very quick turnaround on the purchase of our new Balham flat. Special mention to James Castleman and Sophie Doughty who were great throughout.
Ruaidhri · 29 October 2020
Agent replied · 29 October 2023
Dear Ruaidhri, Thank you for taking the time in providing such lovely comments about James and Sophie in our Balham office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleWe worked with Dominic to find and secure our new flat in Balham. He was responsive, incredibly helpful and transparent throughout the whole process - making us feel totally at ease during what can be quite a stressful time. We can't wait to move in now!
Charlotte · 30 October 2019
Agent replied · 29 October 2023
Dear Charlotte, Thank you for your review regarding your experience with our Balham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleHarry was fantastic in helping to find a property that suited my needs and got in touch immediately when he found the one that I ended up purchasing. He also was great in helping secure my offer and managing the process. Would recommend him to others!
Gabriel · 30 October 2019
Agent replied · 29 October 2023
Dear Gabriel, Thank you for taking the time to write a review about the great service you received from our Balham Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 1/5
TrustpilotClapham office
Clapham office: Offer ended up falling through. Property described as share of freehold, but it was never explained that this means there is actually a lease on the property (which was only 54 years). Advertised as having planning permission for a loft extension, but the agent would not provide information about when the permission expired, even when asked (we found out from our solicitor that it was only 6 months away which was not sufficient). The manager of the agent phoned to convince us to buy anyway, which we said we would not do without extensions of the lease and the planning permission. The manager hung up mid conversation which we felt was extremely rude.
OD · 7 September 2022
Agent replied · 6 July 2023
Dear Katja, I am disappointed to read your 1 star Trustpilot review. I am sorry your experience with us was not as we would have expected, and I have passed your comments to our Area Director to be reviewed with the team. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleSophie is extremely accommodating and flexible. She listens to what we want and has always given us suggestion that meet this. She is knowledgable about the properties and any questions we have she always finds out for us.
Laura · 29 October 2021
Agent replied · 29 October 2023
Dear Laura, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. We wish you all the best going forward and hope we can assist you at a future date. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleIsabelle has been a huge help so far in our search for our first home and I would highly recommend her to others! She has been attentive, supportive and flexible, making a somewhat stressful journey much more enjoyable!
Katrina · 29 October 2021
Agent replied · 29 October 2023
Dear Katrina, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleJackson’s provided an excellent service during my flat purchase in Balham. I will definitely use them again.
My timelines were short due to the stamp duty holiday deadline and Jonathan quickly helped me through all of my questions. My offer was quickly accepted.
The property conveyancers however were challenging throughout but luckily Sophie Doughty from Jackson’s was there to support and navigate this maze.
I’m thankful I had both Sophie and Jonathan to help complete this transaction.
Thanks again, Jackson’s.PositiveResponsiveness, Quality, Professionalism, Value
Ben · 28 August 2022
Agent replied · 29 October 2023
Dear Ben. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleGreat service from Jacksons Balham for the purchase of our first property. In particular - Harry who recommended a property to us which hadn't come up in our search criteria before, which turned out to be perfect. And Sophie Doughty who went over and above to ensure our property purchase took place in time for the stamp duty deadline. She had a really positive approach and kept all parties level and moving in the right direction throughout the process. Thank you! Sophie and LawrencePositiveResponsiveness
Sophie · 28 August 2022
Agent replied · 29 October 2023
Dear Sophie. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleElle-Mai was great! Very knowledgable and listened to what we are looking for
Fraser · 28 February 2024
Agent replied · 28 April 2024
Dear Fraser, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Ellie-Mai, and do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team.
★★★★★ 5/5
GooglePoppy was super helpful and always got back to us quickly!
Lauren · 7 April 2024
Agent replied · 28 April 2024
Dear Lauren, Thank you for taking the time to leave a wonderful 5 star Google review. Poppy will be thrilled to read your kind comments. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleCompleted today on a fairly complex first time purchase. Everyone at Jackson's was superb, a special shout out to Sophie for being incredibly prompt and efficient! I would thoroughly recommend.
Nathaniel · 29 October 2022
Agent replied · 29 October 2023
Dear Nathaniel, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Balham office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJackson’s have been a friendly and approachable agent to deal with. Elle-Mai was polite, gave us time to think during viewings and was very supportive of our search. Would recommend.
Bradders · 29 October 2022
Agent replied · 29 October 2023
Dear Bradders, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe have just purchased a house through Jacksons Balham and are very impressed with the help we received by all members of staff. A particular thank you to Davina Alexis-Noel, Helen Cerpnjak and Dominic Falzon for all of the help they provided. Would highly recommend!
Emma · 30 October 2019
Agent replied · 29 October 2023
Dear Emma, I am writing to say thank you for your kind comments about the service you received from our Balham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleReally recommend Poppy! She was great! Very well prepared, had all the facts on properties she took us to see.
Ian · 30 August 2023
Agent replied · 29 October 2023
Dear Ian, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotExceptional customer service from…
Exceptional customer service from Shernitta Hutchinson. Her willingness to go above and beyond to ensure that my questions and concerns were addressed in a timely and efficient manner has not gone unnoticed. She has been very supportive on a number of topics, ensuring a timely response, and also being supportive of the tenant deposit dispute.Thank you to your team and Shernitta Hutchinson for the great service.
Julia · 17 October 2023
Agent replied · 29 October 2023
Dear Julia, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleGreat experience buying through Jackson’s - very professional and responsive team! Jonathon Cooke and Sophie Doughty were both very helpful in guiding me through the process and helping me exchange as smoothly as possible - thank you!
Katie · 29 October 2021
Agent replied · 29 October 2023
Dear Katie, We are thrilled to hear that you are pleased with the service you have received from our Balham office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleClaudia was instrumental in helping us find our perfect flat. She always did her due diligence and ensured any flats she was suggesting would fit our criteria. Claudia was responsive throughout and certainly made our experience better!
George · 29 October 2021
Agent replied · 29 October 2023
Dear George, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. We wish you all the best going forward and hope we can assist you at a future date. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleMassive thanks to Sophie for everything she did managing the various twists and curves that arise through any house purchase helping to see it across the line. Thanks again
Dominic · 29 October 2022
Agent replied · 29 October 2023
Dear Dominic, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleGreat experience from start to finish purchasing my property from Jacksons in Balham. I dealt with Helen the Manager, she was extremely helpful throughout the process and was on hand whenever I had any questions, she was integral to keeping my purchase on track.
Deborah · 30 October 2019
Agent replied · 29 October 2023
Dear Deborah, We are really pleased to read your positive review regarding the service from our Balham Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleJonathan Mallet has been very responsive, professional and helpful in our search for a new home. Very friendly and gave us the space to walk around properties ourselves but equally on hand to answer our questions.
Rebecca · 29 October 2021
Agent replied · 29 October 2023
Dear Rebecca. Thank you for sharing your kind words about Jonathan. Your comments are much appreciated by the team in our Balham office. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
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