Trusted Agent profile · London
★★★★★
1,167 reviews across 2 platforms
8-11 Balham Station Road, London, SW12 9SG
Jacksons's office in London, at 8-11 Balham Station Road, is rated 4.8 out of 5 across 1,167 reviews on two platforms, including 885 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleElle-Mai was great in helping us find our property. She was very knowledge of the area and understood exactly our demands. Definitely recommend!
Dear Emma, Thank you for taking the time to leave a wonderful 5 star Google review. Elle-Mai will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleExcellent service from Poppy and the team. Recommended.
Dear Chris, Thank you for leaving a lovely 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleJonathan was great to work with , he was very informative throughout the whole process and very flexible with viewings. He answered all my many questions and was always quick to respond, providing detailed information. I would definitely recommend both Jackson’s and Jonathan!
Dear Zoe, Thank you for taking the time to write a review about the great service you received from our Balham Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleIsabelle and Harry were great. They kept me up to speed with relevant new properties that came onto the market, responded to any emails at lightning speed and showed me around some really great places.
Dear Camilla, Thank you for taking the time to leave such great feedback regarding your experience Isabelle and Harry in our Earlsfield office. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleSold our flat quickly and efficiently. The whole team were great to work with. Couldn’t believe the amount of viewings they were able to get. Would definitely recommend . Thank you James, Helen and team.
Dear Carly, We are really pleased to read your positive review regarding the service from our Balham Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleJonathan has been a pleasure to deal with & a thorough professional - super responsive, proactive and helping us get an offer in place. Will definitely recommend working with him re any property purchase/ sale.
Dear Aravind, Thank you for taking the time in providing such lovely comments about Jonathan in our Balham office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleI had a good experience with Jacksons. Sophie Taylor was superb, stellar service and always willing to pick up the phone. It made a relatively stressful situation much more manageable. I can't thank her enough!
Dear Oliver, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Balham office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
1/5
TrustpilotI would leave a zero if I could
I would leave a zero if I could. Very shady behaviour from them which wasted our time.
Dear Edward, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asha, Customer Relations
5/5
GoogleReally helpful and responsive, especially Poppy Wilks
Dear Anna, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team
5/5
GoogleHelen, Jonathon and the team at Jackson’s won us 13 viewings and 2 offers in a week. Really great turnaround and a very professional team. Thank you!
Dear Alex, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Balham office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotJackson’s Streatham rented out our 5…
Jackson’s Streatham rented out our 5 bedroom house in west norwood. The best of 4 agents we met and have provided a fast and efficient service. Highly recommend Sam Hignell and his team.
Dear Raj. Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHighly recommend. Listed my flat on the 8th with Helen andhad multiple offers through Tom Gardiner by 17th of the same month. Highly responsive and easy to work with! Would definitely recommend Jackson's and both agents with absolute confidence.
Dear Debra Haym, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleOur agent Isabelle has been helpful, patient, endlessly good humoured, and she really listens. She is very professional, and her calm and bright demeaner fills you with confidence. It's been a pleasure having her help with our property search.
Dear Jo, Thank you for your kind words regarding our Balham office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleJonathan has been superb from start to end during the house sale process. Really responsive, an excellent communicator and sold our flat really quickly by getting the right prospective buyers through the door. Kudos to him and the team.
Dear Henry, We are really pleased to read your positive review regarding the service from our Balham Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleWe are in the process of completing on our first flat purchase with Jacksons. Tristan was great at showing us potential properties and Davina was really helpful during the sales process. Both were very quick to respond to our queries. Thank you!
Dear Sarah, We are delighted to read that our Balham Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
1/5
TrustpilotEarlsfield Jacksons - Poor communication, lack of empathy
I would not recommend Jacksons Proprty as your proprty management service, both for a landlord and tenant. We were excellent tenants, took really good care of the flat (provided some upgrades that we paid for) and garden, to then be notified that we were being kicked out on my due date (yes I was pregnant). I asked Laura, our property manager,(even begged her) to speak to the landlord and ask whether we could stay a little longer and she told us that the landlord said no and would unlikely change their mind... strange that you have to beg to get your property manager to email the landlord but anyways she did.After a lot of back and forth we managed to get to an agreement to stay longer if we paid more (ofcourse). It took months to get a correct contract to sign so we still feared something would happen and never felt at ease up until a couple of weeks before my due date.Communication was poor, we felt like dirt although like I said we were excellent tenants. We put a lot of effort to clean the property with our cleaning lady and it was cleaner than the day we moved in but we were still charged a deep clean of almost 300£.On top of that, we were charged new locks after sending the keys back because they told us one was missing but those were the ones we received. We never had the chance to check the property because before we even knew it, the locks were already being changed.. No rush to get us a proper contract and put our mind at ease, but everything for them had to be done NOW and IMMEDIATELY. Like I said, our property manager and her communication skills need a lot of work.Selfish and lack of empathy is how I would sum it up. Hope you have better luck if you have to work with them.
I am really disappointed to read your comments and are keen to review what went wrong on this occasion. I will ensure this is raised with the Director of the office and Property Management. We will be in contact to discuss further. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleWould 100% recommend Jackson's to anyone wanting to sell, they have been amazing. A special shout out to Jonathan Mallet, who went above and beyond for us, nothing was too much! What a legend!
Dear Lisa Thank you for taking the time in providing such lovely comments about Jonathan in our Balham office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleWe have been searching for a house in Balham area and Isabelle Farrow was a great help. She took the time to consider our requirements and identified houses for viewing. Would highly recommend Isabelle.
Dear Tanya, Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleOur sales consultant Sophie has been paramount in helping us narrow down our search for just the right property! I couldn’t recommend her and Jacksons enough for any part of your dream house hunt!
Dear Jamie, What a lovely review you have given regarding our Balham office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJacksons Balham have been really helpful for me in finding a new home. Jonathan Mallet and Sophie Doughty were great to work with, keeping me updated and informed throughout the process! Would definitely recommend!
Dear Kristanne, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleCaleb took me to view multiple properties today. He was very knowledgeable about the properties which was really helpful. I would definitely recommend him to anyone looking to buy through Jackson’s.
5/5
GoogleI had a great experience with the sales manager Raymond Addy at Balham Estate Agents. He demonstrated exceptional professionalism and politeness, and was a pleasure to deal with. He made the whole process of property viewing and communicating with the seller stress-free. I would highly recommend him to anyone that's looking to buy in the Balham area.
Dear Jamie, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Raymond. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team.
5/5
TrustpilotGreat branch for first timers
This if my first time looking at properties and I had many concerns and worries, all of which Kieran was able to address. He was kind and attentive.
Dear Luke, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotReliable service
Shernitta Hutchinson has been working tirelessly to ensure a consistently reliable and trustworthy service.
Dear Joanna, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Jacksons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Jacksons Balham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Jacksons Balham Sales won Platinum in The Trusted Agent 2026 awards.
