Trusted Agent profile · London
★★★★★
1,167 reviews across 2 platforms
8-11 Balham Station Road, London, SW12 9SG
Jacksons's office in London, at 8-11 Balham Station Road, is rated 4.8 out of 5 across 1,167 reviews on two platforms, including 885 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GooglePoppy, Lara and the Balham team have been fantastic in our house sale. From initial valuation to completion of sale communication was always prompt and easy unlike many other agents. They all have a clear passion for their job. I highly recommend using Jackson’s for selling in Balham!
5/5
GoogleDominic and Helen were a dream team. From the 3 viewings I did (with multiple family members), to sorting out responses to all my questions. Couldn't recommend them more highly and am looking forward to moving into my new flat.
Dear Carole, We greatly appreciate you putting aside the time to submit a review about our Balham Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotJackson’s, what a lovely bunch
Jacksons have been fantastic from start to finish. Helen came to value, was extremely knowledgeable and relieved any worries I had. The whole sales team then came to meet me & run through how viewings etc would go and run through what I love about my home (a great touch) they found me a buyer and exceeded what I’d thought we would ever achieve in price! Last but not least Sophie in Sale Support did exactly that and supported me throughout the legal bit. I cannot recommend this wonderful bunch enough.
Dear Oliver. Thank you for taking the time to leave such a lovely review. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotHighly recommended
Very happy with the service we received from Jacksons Balham branch. The photos and brochure produced by Jacksons was far superior to the one produced by another agent we had used previously. The team were able to generate a lot of viewings, which were managed seamlessly and the feedback was regular and helpful.Once we accepted an offer Sophie (initially) and Harry (thereafter) were great in pushing along the solicitors on both sides and trying to finalise the sale. They were both very responsive and helpful intermediaries whenever we seemed to hit a roadblock.The only negative is the solicitors recommended by Jacksons. On both sides they were far from impressive and at times difficult to deal with, but that was probably down to how busy the market was at the time
Dear Alistar, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Balham office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
5/5
GoogleSophie is very good at matching properties with people. Everything she has shown us match our brief very well. We’ve had a good experience with Jackson’s Balham so far.PositiveProfessionalism
Dear Amrita, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Balham office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleHarry has been a huge help in our property search so far and has made the process really stress free. Would highly recommend him and Jackson’s / Balham for their professionalism and attention to detail.
Dear Robert, Thank you for your review which the Balham team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleHarry knew what we wanted even before we did. We found our perfect home on the first day! So professional and a true pleasure to work with - I highly recommend the whole Jackson's team and especially Harry.
Dear Jane, Thank you for your review regarding your experience with our Balham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleI had the pleasure of working with Elle-Mai while searching for a property to buy in Balham. She drove us around and explained each property clearly, which was incredibly helpful. Elle-Mai's professionalism and dedication to finding us the perfect property were truly remarkable. Thank you for your amazing work, and I look forward to working with you again in the future!
Dear Nilay,We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Elle-Mai, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe’re selling our property through Jacksons in Balham & have had a great experience so far. They’re professional & responsive, have made a good effort to bring lots of prospective buyers through the door, & offered useful feedback. We’ve been very impressed by Jonny, in particular, who has been extremely friendly & helpful (& has stollen our children’s hearts by always taking the time to chat to them as we dash out the house for each viewing).PositiveResponsiveness, Quality, Professionalism
Dear Ashleigh, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleAs first time buyers we were fairly clueless when it came to buying a property but Jonathan Cooke (our estate agent) was excellent throughout. Not only did he guide us at every step of the way but he was also incredibly pro-active. He listened to what we were looking for and continually refined his search/suggestions to those properties that were ideal for us. I would recommend using Jonathon to anybody!PositiveResponsiveness, Quality, Professionalism
Dear Kate. Thank you for sharing your kind words about Jonathan. Your comments are much appreciated by the Balham team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJames is very professional, knowledgeable and efficient. He was extremely helpful throughout the whole process and is definitely the best estate agent I have ever worked with. Thank you James!
Dear Selina Thank you for taking the time in providing such lovely comments about James in our Balham office. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind regards, Sarah Tranter Customer Relations Team
1/5
TrustpilotNever again!.. Sales progression non-existent...
Yes use Jacksons if you want to find a buyer for your home. Started off well with Tristan and Lucy (both have left Tooting branch). Use them if you are then prepared to manage the whole sales progression process with your prospective buyers and rest of the chain yourself... You read that correctly. If you are expecting regular updates from an estate agent then Jacksons is not the agency for you. Jacksons, from our experience, will also tell you you have exchanged days after it has happened. And on completion day you will not hear from them.But they will chase and chase for payment pretty promptly....helps though if they actually issue you an invoice!You have been warned. I do wonder if the Jacksons owner knows how their business is been run.Tooting sales branch and Streatham "sales progression" branch....
Dear Edith, We are sorry to read your review and I understand that the Director of the office has been in contact with you regarding your dissatisfaction with Jacksons. We are really sorry that things did not go as well as we would have expected and that your experience with Jacksons was not to our usual standard. We would though like to wish you well. Kind regards, Evie Fisher Customer Relations Team.
1/5
Trustpilotabsolutely horrible, how do they still have customers
first of all, this company is so incredibly rude. i called them and asked them a few questions and they just arrogantly hung up on me. when i called again, they acted as if nothing had happened. I had enquired about a property and they didnt reply to me for over a week, so i had to contact them again, just to see that the property had been let out to someone else. they didnt even bother to tell me. and what makes the other person more special than me? why did they get a reply but i got nothing. not even a message to tell me the property has been let out. the prices of the properties may seem good, but do not bother with this rude and lazy agency. absolutely horrible. ruined my day.
Dear Al, I am very concerned to read your comments and would very much like to look into this for you. If you could contact me directly with further details in relation to the office you dealt with, I can raise this with the Director. I look forward to hearing from you. md@customerrelationsteam.co.uk Kind regards, Evie Fisher Customer Relations Team
5/5
TrustpilotFive Star Shakira!
Shakira provided excellent service from start to finish during our dealings with her. She maintained regular communication and promptly addressed all our needs. It's invaluable to have someone like her who serves as an effective link between landlord and tenant. Highly recommended.
Dear Jordan, Thank you for taking the time to leave a lovely review regarding Shakira. Kind regards, Sarah
5/5
GoogleI dealt with Sophie Doughty and her patience and understanding was a large contributing factor to this sale going through. Much appreciated
Dear Jon, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJacksons have just sold my Balham house. Incredible persistence by the team in a challenging market has delivered a good result. Very professional and friendly team, and many thanks to Mat, Tom, Tristan and Helen for their work. Recommmended!
Dear Delhuse, Thank you for your review regarding your experience with our Balham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleHaving managed to buy a property recently via Jackson's I would have no hesitation recommending the company to others. Tristan was informative and understanding throughout the transaction, managing negotiations impeccably. Overall, Jackson's and Tristan were both professional and personable.
Dear Robert, We are delighted to read that our Balham Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Team
5/5
GoogleSelling with Jacksons has been really great. All the agents there are really proactive, organised and approachable. Thomas is progressing our sale and we get regular updates and all going well. Thank you Jacksons!
Dear Emily Lauchlan, I was delighted to read the comments in relation to our Jacksons Balham office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when anyone takes the time to post a great review. Many thanks again. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleBuying one's first home will always be a daunting experience but Harry and Sophie made it a super smooth and quick process. Great service, great communication - would highly recommend Jacksons Balham! Thanks guys!
Dear Celine, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleBought a flat through Jacksons. Proactive and enthusiastic to get the deal over the line. Special mention to Davina Alexis-Noel who was instrumental in ensuring all parties were updated at all times and chasing any outstanding matters.
Dear Henry, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Balham Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleIsabelle is amongst the best Estate agents I have worked with! Love all the efficient viewings she has organised and that she respects my desire for emails over calls!
Dear Hassan, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. We wish you all the best going forward and hope we can assist you at a future date. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleHarry has been incredibly helpful, he has been communicative, efficient and pragmatic at all stages of our purchase, acting as a personable and honest broker for all parties involved.
Dear Aaron, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleSophie Doughty has been amazing through the sales process, keeping all parties on track and ensuring we exchanged on time. Thank you to Sophie and the team at Jacksons!
Dear Rachel. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThe team, specifically Arun, was great to work with! We were able to set up a viewing on the spot, and there was great communication throughout. Highly recommend for anyone looking for a place in or near the area!
Dear Kyung, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Jacksons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Jacksons Balham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Jacksons Balham Sales won Platinum in The Trusted Agent 2026 awards.
