Trusted Agent profile · London
★★★★★
1,167 reviews across 2 platforms
8-11 Balham Station Road, London, SW12 9SG
Jacksons's office in London, at 8-11 Balham Station Road, is rated 4.8 out of 5 across 1,167 reviews on two platforms, including 885 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleHad a great experience with these guys. Olivia was helpful and always quick to respond to anything we had questions about. Would highly recommend to anyone.
Dear Matthew. Thank you for taking the time to leave a review regarding your experience with Olivia in our Balham office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRhea has been incredibly proactive and helpful from the day we first viewed a property with her. Without her, I wouldn't have found my perfect property!
Dear Ravi, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRaymond, Kirk, Helen and the team were excellent. Very knowledgable of the area and professional throughout. Would highly recommend as one of Balham’s leading agents.
Dear Ken, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAfter listing our house with Jackson’s, we were shocked to get a sale within 3 days! James has been great to deal with and look forward to completing in the next few weeks
Dear Adam, thank you for your 5* review. We are pleased to read that you had a great experience with the team in our Balham office. We wish you all the best. Kind Regards Sarah Tranter Customer Relations Team
5/5
GoogleI've just started looking for a house and Jacksons have been very helpful. Isabelle has been great, very communicative and has selected good properties that match my requirements to view. Would definitely recommend!
Dear Phil, What a lovely review you have given regarding our Balham office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThe team at Jacksons have been a pleasure to work with. Trying to arrange the sale of a house when overseas is not an easy thing to do, but Elle-Mai, Helen and all of the team have been great throughout. From the simplest of tasks to the more complex, they understood, found solutions and sorted everything out. A really great team to work with! Thanks a lot, Graeme.
Dear Graeme, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat experience dealing with Jonathon and the team at Jacksons Balham on my property search. Very friendly, quick to respond and get things organized. Thanks.
Dear Dave, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleJonathan has been incredibly helpful in supporting my property search, and as a first time buyer, he has been very patient in addressing all the questions I have. I look forward to getting the purchase across the finish line asap!
Dear Evelyn, Having read your review, we would like thank you for your feedback about our Balham Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleJacksons Balham and team member Jonathan Mallet in particular has been very professional, proactive throughout the whole viewing and update process to sell smy appartement. Thanks for your determination to keep going in these tough times !
Dear Nicolas, We are delighted that you took the time to leave such a fantastic review which the Balham team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleThomas Gardner at Jacksons Estate Agent has been incredibly helpful throughout the process of buying a property. He’s very efficient and quick to respond, would thoroughly recommend going through Jacksons if you’re looking to buy in London.
Dear Chloe Mcgregor, We are delighted that you took the time to leave such a fantastic review which the Jacksons Balham team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleElle-Mai was v helpful and well prepared about the flat.
Dear Erica, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleSold our flat in Balham through Jacksons - was really impressed with the team, especially Harry and Sophie. Always quick to respond to our questions, and keep us updated. Would definitely recommend.
Dear Tom, I am writing to say thank you for your kind comments about the service you received from our Balham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleAfter having other real estate agents, it was atheist right decision to go with Jackson as the team have been very proactive in getting viewings during a hard period. However, I would like to point out that Harry within the Balham team, as even once we had a couple of interested parties he keep us updated during our completion and exchange period. If you are thinking of other agents I would just point out that you need a proactive team working for you and Jackson do more than just waiting for enquiries. Thank you to all the team at Jackson’s Balham as your support and advice on selling our property has been the biggest advantage.
Dear Michael, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleWe have been very lucky to have Sophie Taylor with us during this exciting but tedious property search adventure. She has been super patient and kind at all times, she has always found a way to squeeze us in for a viewing. She works hard on matching our search criteria, we admit that it has kept changing quite a bit and she is always up to date with the property details and info. Thanks for keeping our hopes up!! Arasteh
Dear Araseth. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleTatyana was very helpful and professional during a stressful time finding a new property, especially with such a quick turnaround!
Dear Ellis, Thank you for your wonderful 5 star review regarding Tatyana. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotGreat team at Jackson's
Great team at Jackson's. Sophie has been highly communicative during the process and was a great help to us. She was always highly responsive and delivered a great service.
Dear Andrew, Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAfter almost 10 months searching, we finally got our first home! Kirk was proactive and helpful during the process. Thanks Kirk and Jackson's!
Dear Joshua, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleSophie Doughty is a pleasure to work with and is extremely professional and responsive and she has helped me with the exchange and completion of my perfect property!
Dear Ella, Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleSophie Taylor and Jonathon Cooke have been great supports in helping find my new home. Friendly, informed, proactive, engaging and really understanding the personal wants and needs in a home! Particularly helpful was the style in which I was able to explain what I was looking for, and then after spotting two online, Sophie and Jonathon took me also to another three for balance and option. Really happy with the support and service provided - fingers crossed for the new home!PositiveResponsiveness, Quality, Professionalism
Dear Connie, Thank you for taking the time in providing such lovely comments about Sophie and Jonathon in our Balham office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleI used Jackson’s in Balham to buy a house. Jonathon Cooke looked after the sale. He was extremely professional, responsive and helpful. He made the process move quickly and he kept me up to date at all times. Sophie Doughty helped once the sale was moving towards exchange. She was also brilliant at getting matters sorted quickly. I really appreciated both of them during the sale of my new dream home! I would highly recommend t hi s agency for buying in Balham and surrounding areas.PositiveResponsiveness, Professionalism
Dear Sir/Madam, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleHad a great experience with Sophie who showed us several properties. She carefully listened to our requirements and delivered a number of options that met those! She was quick to answer queries and knowledgeable about the properties. We also spoke several time to Jonathan who took us for a second viewing of a property which we eventually had an offer accepted on. He was an excellent support during the negotiation, keeping us well informed with the progress and offering important and helpful advice which ultimately secured us a great property! House hunting with Jackson's was very enjoyable!PositiveResponsiveness, Professionalism
Dear Olivia, I was delighted to read the comments in relation to our Balham office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleAaron was brilliant, really helpful , friendly and efficient in a rental market that we’ve been struggling in for months - thank you!
Dear Antonia, We are thrilled to hear that you are pleased with the service you have received from our Balham office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleSpot on service from Jackson’s. Rhea was great at chasing and getting the purchase over the line for us. Accommodating and really helpful!
Dear Beth, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Balham office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind regards, Sarah Tranter, Customer Relations Team
4/5
TrustpilotDavid
David has, thus far, been a helpful property manager for us - diligent, professional and communicative.
Dear David, Thank you for taking the time to leave a lovely review regarding David. Kind regards, Asma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Jacksons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Jacksons Balham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Jacksons Balham Sales won Platinum in The Trusted Agent 2026 awards.
