Trusted Agent profile · London
★★★★★
1,167 reviews across 2 platforms
8-11 Balham Station Road, London, SW12 9SG
Jacksons's office in London, at 8-11 Balham Station Road, is rated 4.8 out of 5 across 1,167 reviews on two platforms, including 885 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleSophie has been great. She's always very responsive and helpful and has been a pleasure to work with. Thanks so much!
Dear Natasha. We are delighted to hear you received a great 5 star service from Sophie and the Jacksons Balham office.. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you very much. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJacksons and Candace Paterson have provided absolutely exemplary service in both the sale of my property and the purchase of a new one. She is incredibly trustworthy, efficient and has been making the whole process so easy and stress free.
5/5
GoogleTom was great to work with on viewings. Squeezed us in to view a lot of properties at short notice, and on a second viewing was knowledgeable and patient as we went through the property carefully.
Dear Peter, We greatly appreciate you putting aside the time to submit a review about our Balham Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotSophie Dougherty is highly experienced…
Sophie Dougherty is highly experienced in all aspects of Sales and very helpful and friendly, I cannot express what a pleasure she is to deal with.
Dear Bex, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleSophie Doughty is a pleasure to work with and is extremely professional and responsive and she has helped me with the exchange and completion of my perfect property!
Dear Ella, Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat experience with Jackson’s estate agents! They made everything simple and clear. Jonathan Mallet was friendly and very helpful! Thanks again for helping me find a new home
Dear Francesca, Thank you for sharing your kind words about Jonathan. Your comments are much appreciated by the Balham team. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWould highly recommend Jacksons estate agents. Jonathon Cooke and Sophie Doughty were extremely helpful and responsive throughout the whole process. Would definitely use them again in the future.
Dear rianna, Thank you for taking the time to leave a review regarding your experience with Jonathan and Sophie in our Balham office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe’ve been searching to buy our first property and Jonathan Mallet was an assigned Jackson’s estate agent for us. Jonathan was very professional, responsive, communicative. Would highly recommend.
Dear Jurgita, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards Sarah Tranter Customer Relations Team
5/5
TrustpilotKim has consistently demonstrated…
Kim has consistently demonstrated efficiency and excellent communication throughout the duration of our tenancy.
Dear Emmanuel, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Asma
5/5
GoogleI had Poppy show me round some properties - she was very knowledgable, helpful, and kind. She showed me a great selection and made me feel excited for the journey ahead. Excellent service!!
5/5
GoogleWas having issues with the keys to a property and Daniel came all the way down and was able to sort out the issue quickly, efficiently and with no extra hassle. Simply great service and work ethic I couldn’t ask for anything more
Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleSophie Doughty was amazing - so on top of things and always really responsive. You can't ask much more really.
Dear Arianna. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotThanks to Kieran Mclean for guiding me…
Thanks to Kieran Mclean for guiding me through the process of a first time buy - great service and would recommend to any.
Dear James, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI used Jacksons for the sale of our property and found them excellent to deal with, especially Davina who was fantastic at spotting trouble and making sure the sale progressed on time.
Dear Clayton, Thank you for your review regarding your experience with our Balham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleI enquired about a property via estate agent Jonathan Mallet at Jacksons and was very pleased with the service provided. I received a swift response from Jonathan, who was able to book me in for a viewing, at time convenient to me. Although late on Friday afternoon, after a long working week, Jonathan enthusiastically not only showed me the property I was interested in but many others in a very efficient whistle stop tour of the Tooting Bec/ Balham area.
Dear Ian, Thank you so much for the fantastic feedback, the team at Balham are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleIf anyone thinks that selling your property is a stress free process, this is probably not true. But if you have a team of Jacksons professionals on your side, such as Jonathan, Tom and Helen, rest assured you will receive the best possible support you need to go through this process. We sold our property in Balham recently and it was no brainer what agency should be acting on our behalf, since my husband and I had already received an exceptional help from Tom of Jacksons when looking for a home in the past. Massive thanks to you all, and especially to Jonathan, for all your professionalism, advice and availability throughout every critical moment of our sale. Your help was absolutely indispensable to make our sale happen in a such short period of time. All the best and Happy holidays :)
Dear Tania, We are really pleased to read your positive review regarding the service from our Balham Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleReal good visit on Saturday Poppy was polite and helpful
Dear Bridget, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotPrompt
Prompt, accurate and professional response from Cara Lees.
5/5
GoogleJacksons, particularly Jonathan Mallet have been extremely helpful in my property hunt in Balham. Jonathan has gone above and beyond to help me find the right property!
Dear Hannah, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Balham office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI highly recommend Jacksons Estate Agents to purchase a property. Jonathan Mallet in Balham has been very professional and helpful looking for properties for us. Thank you!
Dear Donna, We are delighted that you took the time to leave such a fantastic review which the Balham team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleJackson’s were great and super helpful with securing my house purchase, especially Sophie Doughty who was very efficient and communicative and helped us make a tough deadline!
Dear Jemima. Thank you for taking the time to leave a review regarding your experience with Jonathan in our Balham office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe are in the process of buying through Jacksons. The professionalism, service and responsiveness has been great so far. Jonathan has been very helpful and communicative throughout.
Dear Darragh, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Sarah Tranter Customer Relations Team
5/5
TrustpilotExcellent customer service.
Big thanks to Kirk Smith of Jackson's Balham branch. He has been friendly and very helpful throughout the purchasing process. Highly recommended Kirk and Jackson's.
Dear Frank, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotShernitta and Shakira are consummate…
Shernitta and Shakira are consummate professionals
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Jacksons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Jacksons Balham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Jacksons Balham Sales won Platinum in The Trusted Agent 2026 awards.
