Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe’d been housing hunting for a while now however we approached Jacksons and Tom recommend us 3 property viewings back to back. Within a few days after our second viewing we had our offer accepted.
Tom’s professionalism and level of service was second to none and I’d highly recommend him & Jacksons to anyone who is looking for their dream home. Not only that Tom’s has a deep level of understanding of his market and kept us in the loop throughout the whole process as promised as soon as he had new information.
Keep up the great work and your reputation speaks for itself!
Ricky · 30 October 2019
Agent replied · 29 October 2023
Dear Ricky, We greatly appreciate you putting aside the time to submit a review about our Balham Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleExcellent experience with Thomas Gardner and the team at Jacksons when buying our property. Thomas was always on top of things and made sure the process kept moving at key stages. Would highly recommend him!
Ethel · 30 October 2017
Agent replied · 29 October 2023
Dear Ethel, Thank you for your review regarding your experience with our Balham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleElle-Mai is responsive and totally on it. 10/10 would buy from her again
Jack · 3 March 2023
Agent replied · 29 October 2023
Dear Jack, Thank you for taking the time to leave a wonderful 5 star Google review. Ellie-Mai will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleDemi was great, she was super helpful and efficient through the whole process.
Pippa · 3 March 2023
Agent replied · 29 October 2023
Dear Pippa, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleSophie was amazing whent our of her way liaised between solicitors and the buyer's and in the end whent so smoothly thank you Sophie
Mark · 29 October 2021
Agent replied · 29 October 2023
Dear Mark, Thank you for taking the time in providing such lovely comments about Sophie in our Balham office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleIsabelle Farrowe has been a super responsive and accommodating with helping find suitable options and arranging follow ups with regard to my property search.
Annabell · 29 October 2021
Agent replied · 29 October 2023
Dear Annabell, Thank you for your kind words regarding our Balham office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleReally great experience with Jacksons while on our property search. Sophie has been extremely patient and supportive with helping us navigate the property market!
Jessica · 29 October 2021
Agent replied · 29 October 2023
Dear Jessica, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleJackson’s are great to deal with. I have used them for both buying and selling and can’t fault them- helpful, realistic, trustworthy and generally just great to deal with!
Lucy · 26 December 2025
★★★★★ 5/5
GooglePoppy was really helpful and gave lots of useful information !
Steph · 2 May 2023
Agent replied · 29 October 2023
Dear Steph, Thank you for taking the time to leave a wonderful 5 star Google review. Poppy will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotJames Castleman (the manager of the…
James Castleman (the manager of the office) has been incredibly helpful and is very knowledgeable. James has shown me around about a dozen properties now and always makes time, he is very friendly and willing to share his knowledge. I have spoken and met with numerous agents but, would have no hesitation in strongly recommending James and I will contact him when I sell rather then anyone else in Balham.
Thomas · 17 February 2022
Agent replied · 6 July 2023
Thank you for sharing your kind words about James. Your comments are much appreciated by the team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 4/5
TrustpilotJames was a pleasure to deal with
James was a pleasure to deal with. Helpful, professional and knowledgeable of local area. Refreshingly not pushy or full of sales pitches!!
Krystal · 17 February 2022
Agent replied · 6 July 2023
Dear Krystal, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotOlivia was very helpful on a recent…
Olivia was very helpful on a recent viewing, she had all the relevant information to hand and was prompt with follow up.
Zoe · 16 February 2022
Agent replied · 6 July 2023
Dear Zoe, Thank you for taking the time to leave a great review regarding your experience with Olivia. All the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleGreat experience with Poppy, she drove me and my girlfriend round Balham to view some properties in addition to the one we had booked. It really helped us figure out what we should make a priority in our search. She was really friendly and helpful answering our questions.
Alex · 29 January 2024
Agent replied · 28 April 2024
Dear Alex, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleA lovely and clear service, especially thanks to my favorite agents Youssef and Stella, whose tireless efforts made the anxious process of finding a rental home much easier with their kindness, happiness, and generous smiles
Mehmet · 26 October 2025
★★★★★ 5/5
GoogleJacksons provide a very professional service. The process so far in selling our flat has been smooth and hassle free and I couldn't recommend them and in particular Tom and Helen highly enough.
Nicola · 30 October 2018
Agent replied · 29 October 2023
Dear Nicola, Thank you for your review regarding your experience with our Balham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations
★★★★★ 5/5
GoogleJonathon Cooke and Sophie Doughty were very responsive to all queries throughout the process, giving regular updates and chasers to keep the exchange on track. Thank you both!
Leanne · 29 October 2020
Agent replied · 29 October 2023
Dear Leanne, Thank you for your great review regarding our Balham office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleI would highly recommend Jacksons and in particular Jonathan Mallet. He’s been great at helping me find a property. Very enthusiastic and knowledgeable!
Lucy · 29 October 2021
Agent replied · 29 October 2023
Dear Lucy, Thank you for your great review regarding our Balham office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleJonathan Mallet was superb! Can't thank him enough for showing such well considered properties and for being so helpful throughout the entire process!
Olivia · 29 October 2021
Agent replied · 29 October 2023
Dear Olivia, We are delighted that you took the time to leave such a fantastic review which the Balham team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleJonathan has been really helpful in my search for a flat so far. Very understanding of what I'm looking for, friendly and flexible.
Georgia · 29 October 2021
Agent replied · 29 October 2023
Dear Georgia, what a lovely review you have given regarding our Balham office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GooglePoppy was great, super professional and went the extra mile
Saffron · 2 May 2023
Agent replied · 29 October 2023
Dear Saffron, thank you for your wonderful 5 star review regarding Poppy. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat Service
Olivia has been great to work with, she is knowledgable and efficient in keeping us up to date with new properties
Sophie · 16 February 2022
Agent replied · 6 July 2023
Dear Sophie, Thank you for taking the time to write such a great review. We are happy to hear that you have had a positive experience with Olivia. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 4/5
GoogleMy name is sean Byrne and my company is complete interiors and have been doing various jobs for Jacksons estate agents over the years in Balham. In particular for Samantha Pankhurst one of the property managers, i have found Samantha extremely helpful to work with and very good at organising the maintenance jobs. If ever I need her assistance nothing is never to much trouble for her even when she has a lot of other issues going on at the same time. I hope we can carry on our professional relationship for many more years to come with Samantha and the rest of her staff, all the best sean.
Sean · 30 October 2018
Agent replied · 29 October 2023
Dear Sean, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Balham Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleJackson’s, and Tom in particular, made sure the experience of buying our first home went completely smoothly. He was brilliant! I would certainly recommend Jackson’s Balham. We’re really excited to move in!
Amy · 30 October 2018
Agent replied · 29 October 2023
Dear Amy, Thank you for your review regarding your experience with our Balham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Mollie De-la-haye Customer Relations Team
★★★★★ 5/5
GoogleProfessional, punctual, perfect. Throughout the stress of not only finding the right place, but a dependable estate agents to help do so, Jacksons Balham ended up being the ideal company to do the job for me. During the uncertainty of buying my first property, my journey couldn’t have been smoother through their help and, more in particular, Harry Laflin. I cannot thank him enough for his help; both replying to calls and emails efficiently, and with accurate suggestions to fit my needs. Harry offered a service which went above and beyond my expectations, and he also helped me find the right companies for mortgages and solicitors alongside the search. A complicated and overwhelming experience was made stress-free and manageable through Harry’s help and I’d recommend him through Jacksons’ services in anyone looking to purchase a property.
George · 30 October 2018
Agent replied · 29 October 2023
Dear George, Having read your review, we would like thank you for your feedback about our Balham Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Sam Farnan Customer Relations Team
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