Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI was shown a few properties by Olivia…
I was shown a few properties by Olivia Navarro in Balham and she was great. I often find property agents a little hard to approach but Olivia was easy to talk to, and gave me very good advice and tips on buying a property.
Lee · 16 February 2022
Agent replied · 6 July 2023
Dear Lee, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleGreat afternoon of viewings with Caleb, thanks so much!
Imogen · 19 March 2026
Agent replied · 26 March 2026
Dear Imogen, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleI was very impressed with Jackson’s and big shout out to Elle-Mai! Thank you for all your hard work.
Harry · 29 March 2024
Agent replied · 29 October 2023
Dear Harry, We greatly appreciate you putting aside the time to submit a review about our Balham Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleJacksons in Balham has been great at helping us find a buyer for our property. A special mention goes to Jonathan Mallet, he was very professional and very proactive in finding the right buyer for our home. Such a great team and we would like to thank you very much.
Christelle · 29 October 2020
Agent replied · 29 October 2023
Dear Christelle, Thank you for taking the time in providing such lovely comments about Jonathan in our Balham office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleHarry L showed us 5 fantastic properties that all hit what we were looking for. After having an offer accepted on one of them, he’s been very communicative, helpful and efficient. So lovely to feel supported as a first time buyer. 10/10 would recommend Jackson’s (and Harry!) to a friend!
Daisy · 29 October 2020
Agent replied · 29 October 2023
Dear Daisy, Thank you so much for the fantastic feedback, the team at Balham are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleElle-Mai was excellent! She took time to understand our search requirements and delivery a top level of customer service. I would highly recommend.
Sam · 30 December 2023
Agent replied · 28 April 2024
Dear Sam, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Balham office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleCurrently searching for a house and Isabelle is being a great help. She has a vast knowledge of the area and the properties. She is friendly, communicative and is showing us many properties in a short space of time which is great! Would definitely recommend!
Ewelina · 29 October 2021
Agent replied · 29 October 2023
Dear Ewelina, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleGreat experience selling my house through Jackson’s. They were informative and professional whilst making sure to keep me up to date with any developments. A massive thank you to Jonathon Cooke and Sophie Doughty whom helped and guided me through the whole process!PositiveResponsiveness, Quality, Professionalism, Value
Anousha · 28 August 2021
Agent replied · 29 October 2023
Dear Anousha. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJacksons were swift and efficient at arranging viewings and providing info. Poppy was lovely and showed me round multiple properties that suited my requirements.
L · 30 November 2023
Agent replied · 28 April 2024
Dear L Probert, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted
you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleSophie Doughty was instrumental in getting my exchange over the line. She always went over and above to make sure things were running smoothly and did so in a calm and lovely manner. Thanks so much Sophie!
Victoria · 29 October 2022
Agent replied · 29 October 2023
Dear Victoria, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Sophie will be thrilled to read your review. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJacksons provided a great service from start to finish in the sale of our flat. My thanks to Kirk and the team for getting the sale over the line and keeping me informed throughout the process
Chris · 3 December 2022
Agent replied · 29 October 2023
Dear Chris, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleExcellent service, particularly from Jonathan Mallet who was very helpful and upbeat throughout the whole process. We were able to see a good variety of properties and Jonathan was always great at getting back to us with lots of information whenever we had questions.
Hannah · 29 October 2021
Agent replied · 29 October 2023
Dear Hannah, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleElle Mai was very helpful, honest and interested in showing me around properties. Jacksons are great to work with!
Douglas · 28 February 2024
Agent replied · 28 April 2024
Dear Douglas, Thank you for your kind comments regarding Ellie Mai and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team.
★★★★★ 5/5
GooglePoppy is an extremely professional and helpful person who I have thoroughly enjoyed doing business with. She is always punctual and eager to be of assistance. I recommend her highly ...
Thair · 1 May 2023
Agent replied · 31 May 2023
Dear Tair, Thank you for your great 5 star review, and mentioning your experience with Poppy in our Balham office. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI had an excellent experience selling my flat through Poppy at Jacksons Balham. She was efficient, attentive and a great communicator throughout the sales process. It was a tough time to be marketing a one-bed flat but she secured me a great sale. This came after an awful experience trying to sell the flat through a rival estate agent, so I can say with confidence that Jacksons and Poppy are an excellent choice!
Katie · 8 October 2023
Agent replied · 29 October 2023
Dear Katie, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleOlivia Navarro is a breath of fresh air in the estate agents' filed and her customer service skills, ease of communication and helpful attitude have been real differentiators. Well done Olivia and thank you very much!
Maya · 29 October 2022
Agent replied · 29 October 2023
Dear Maya, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Balham office. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJackson's were helpful, professional and friendly throughout. The communications were always very good along the way, and I was very grateful for the advice and assistance.
Rafe · 26 September 2025
Agent replied · 29 October 2023
Dear Rafe, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotHad a few a enquiries and I spoke to a…
Had a few a enquiries and I spoke to a lovely young lady on the phone Chayanne, she was very helpful with all the questions I had. Excellent service!
Elleigh · 22 August 2025
Agent replied · 26 December 2025
Dear Elleigh, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleA great experience with Luke when searching for a rental property. He was prompt, helpful and regularly checked in to see how we were getting on. It was easy to work with him and Jacksons had a good number of properties on the books.
David · 26 January 2026
★★★★★ 5/5
GoogleSophie has been super helpful and quick to respond to us with the many questions of buying your first flat! She’s so lovely and we’d be thrilled to work with her again in the future.
Lucie · 29 October 2022
Agent replied · 29 October 2023
Dear Lucie, It’s great to hear that you have had a brilliant experience with our Balham office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GooglePoppy was very efficient and knowledgeable about the property / area. A pleasurable viewing. Thank you!
Abbie · 31 March 2024
Agent replied · 28 April 2024
Dear Abbie, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleClaudia was very lovely to work with - it was all smooth and easy :)
E · 14 April 2024
Agent replied · 28 April 2024
Dear Edgel, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
TrustpilotElle-Mai Soggee was absolutely…
Elle-Mai Soggee was absolutely fabulous,super friendly and helpful, answered all our questions and was so calm. It's so important to have someone calming and relaxed showing you around houses. Someone that gives you time and she did all of that!
Cassie · 24 February 2022
Agent replied · 6 July 2023
Dear Cassie, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleGreat experience of selling with Jacksons Balham. Jonathan and the team are very professional and achieved a great result recently on the sale of my flat. Would highly recommend Jacksons for anyone thinking for selling in SW12 (and beyond). Thank you guys.
Mill · 29 October 2021
Agent replied · 29 October 2023
We are thrilled to hear that you are pleased with the service you have received from our Balham office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
