Trusted Agent profile · London
★★★★★
1,167 reviews across 2 platforms
8-11 Balham Station Road, London, SW12 9SG
Jacksons's office in London, at 8-11 Balham Station Road, is rated 4.8 out of 5 across 1,167 reviews on two platforms, including 885 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Jacksons Balham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Jacksons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GooglePoppy’s been great to work with! Really communicative and showed me a good range of properties, all of which matched my criteria.
Dear Helen, Poppy with be so pleased to read your kind comments. Thank you for taking the time to leave a wonderful 5 star review. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleBrilliant experience with Kirk and Sam, as a first time buyer I spent a while looking and he helped straight away! Would highly recommend using!
Dear Sean, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleSophie Doughty provided a great service and looked after us every step of the way in a long conveyancing process. She kept us constantly updated, by either phone calls or email and we would recommend Jacksons Estate Agents.PositiveProfessionalism
Dear Debra. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJonathan Mallet really excelled himself. We were truly shocked to have accepted an offer on our home as quickly as we did. A very professional service and would thoroughly recommend him and Jackson’s. Thank you.PositiveResponsiveness, Quality, Professionalism
Dear James, We are delighted that you took the time to leave such a fantastic review which the Balham team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleProfessional service and very responsive. Olivia has been a pleasure to deal with.
5/5
GoogleDespite the numerous hurdles throughout our buying process, Jacksons had delivered a fantastic service. Sophie D. was an excellent communicator and ensured a smooth and well-run process. Many thanks!
Dear Alex, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHad a great experience with Isabelle helping us find our next home. She has taken us to see a number of properties which have matched our search and has been fast to respond to any queries.
Dear Alicia, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleHarry & Jacksons was a cut above the rest helping us with our purchase. He was helpful, responsive and informative throughout the process and I would whole heartedly recommend going through. Thanks for the support Harry!
Dear Nicholas. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHad a viewing with Isabelle this morning in Balham. One of the best estate agents we've ever worked with. Knowledgeable, well informed, anticipated our needs, helped us plan and visualise our potential purchase. Would highly recommend.
Dear Keane, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Balham office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleGreat service,! Had vast knowledge of the marked and the area & answered all of our questions!
Dear Joshua, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleBeen using Tom at Jackson’s Balham for a number of years both in the capacity of buying and selling a property. He is very knowledgeable on the market and the area. Very good at keeping me updated and offering advice.
Dear Stephanie, We appreciate you taking the time to submit your review regarding the service you received from our Balham Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleHelen from Jacksons sold me my flat in 2013, then sold it for me in 2019. She was an absolute delight to work with both times, even though we had to work through a tricky situation with the freeholder. Wouldn’t hesitate to recommend!
Dear Anna, We greatly appreciate you putting aside the time to submit a review about our Balham Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleGood experience buying through Jacksons. Harry and Sophie have been very helpful, as have other members of the team. They acted professionally and helped make the buying process go as smoothly as possible. Highly recommended.PositiveResponsiveness, Professionalism
We are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
4/5
TrustpilotHonest and transparent feedback…
Honest and transparent feedback throughout from the sales team and the post-sale service was particularly great - Sophie stayed on top of the sale throughout to ensure we exchanged as swiftly as possible.
Thank you for your kind comments regarding the team and your review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah Tranter, Customer Relations Team
1/5
TrustpilotVery poor experience on a potential…
Very poor experience on a potential purchase. Felt misled and messed around. Not pleased at all and will not be looking to purchase a property sold by this branch of Jacksons going forwards.
Dear Elizabeth, we are disappointed to read your 1 star review. I am unable to locate you on our database. If you would like to talk about this further please do contact us at customerrelations@dexters.co.uk, then we can forward this on to the applicable office to get this resolved. Kind regards, Sarah Tranter, Customer Relations Team
1/5
GoogleThanks for ignoring my no "junk mail" sticker and putting your rubbish through my door.
5/5
TrustpilotKerry Dunmall
Kerry Dunmall has been a very kind and considerate property manager, being flexible when appointments need last minute changing etc - it is much appreciated. Thanks, Kerry!
5/5
TrustpilotBest service!
My partner and I are really impressed for the level of service our state agent Ms Jessica Steer has provide to us so far. Worth to mention that she was not our main estate agent at the beginning of our tenancy but as soon as she took over things have been flawless. I really hope this humble review can help her to progress because Jackson’s has a real gem in their hands. Simply, thank you.
5/5
TrustpilotUpon moving in to our new flat there…
Upon moving in to our new flat there were few items that needed addressing. These were actioned in a timely manner by our property manager Bailey.
5/5
GoogleI recently exchanged on a property on Balham and had a very positive experience with Jackson's. They were very helpful at key stages and specifically Dominic, Davina and Helen have proved to be pivotal in the smooth-running of this process. Thanks guys!
Dear Jon, Thank you very much for your great review regarding our Balham Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleTristan & the rest of the Jacksons team did a fantastic job of helping us sell our property - we were genuinely impressed. In particular, they arranged a large number of viewings, advised us well and responded quickly to issues that arose.
Dear Madeleine, We greatly appreciate you putting aside the time to submit a review about our Balham Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
Trustpiloteasy to work with
always available , very easy to work with to ensure tennant has a good experience
5/5
GoogleBooked a couple viewings with Jonathan Mallet this afternoon - he was fab and did a great job recommending other properties I would be interested in which was really helpful. Excellent customer service :)
Dear Alice, Thank you for your great review regarding our Balham office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleJonny has worked tirelessly with me, as quite a picky buyer, to help me find the right property. He came through on that understanding my needs perfectly. Thank you! Can’t wait to move in!
Dear Victoria, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Sarah Tranter Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Jacksons, London won Platinum.
Tell us what you need and we'll put you in touch. Jacksons Balham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
