Trusted Agent profile · London
★★★★★
1,167 reviews across 2 platforms
8-11 Balham Station Road, London, SW12 9SG
Jacksons's office in London, at 8-11 Balham Station Road, is rated 4.8 out of 5 across 1,167 reviews on two platforms, including 885 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Jacksons Balham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Jacksons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotAn incredibly poor agent
An incredibly poor agent. Never easy to get a hold off, do not listen to your concerns or needs. Do not provide proper relevant documentation when required. Do the bare minimum as letting agents. Staff turnover incredibly high, as our agents constantly changed throughout two years. Avoid.
4/5
TrustpilotKerry Dunmall has been taking care of…
Kerry Dunmall has been taking care of managing issues with our property recently, in a very efficient way. Very happy with the service!
5/5
GoogleWe had the lovely Tristan work with us on the purchase of our new property, he went above and beyond to push everything along from all parties to get us into our new home as quick as possible. Highly recommend!
Dear Johnny, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Balham Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleHave had a good experience and found Jonathan very insightful and knowledgable about the Balham area and he has been very helpful in helping us look for a place that suits our needs and tastes.
Dear Jake, Thank you for your kind words regarding our Jacksons Balham office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleJon helped us find and negotiate the right flat. After being in this process for months, it was Jon who finally understood our needs and how they could be met given our affordability. Highly recommend.
Dear Antonia, We greatly appreciate you putting aside the time to submit a review about our Balham Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
1/5
GoogleStay away at all costs
Dear Oliver, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director to review with the team. We will then be in contact with you to discuss further. Kind regards, Sarah, Customer Relations
5/5
GoogleI had a viewing with Poppy on Saturday who was extremely helpful and very knowledgeable! Good agent.
Dear Jack, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHappy client here. I had initial chats and then a valuation with James at Balham branch - great advice on state of local market, value of property and marketing tips.
Dear Alexey, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Balham office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotGreat help!
Excellent, speedy responses from James who has been a great help with our end of tenancy process. Has made everything really clear!
5/5
GoogleKirk assisted the buying process for us, and was incredibly helpful and offered excellent customer service. Would highly recommend using Jacksons.
Dear Sam, Thank you for your kind comments regarding the Balham team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe just exchanged contracts today on our first home and so far Jackson's has been very supportive and easy to work with. Thomas Gardner helped us through the process and would highly recommend him when you head to Jacksons.
Dear Sneha, Having read your review, we would like thank you for your feedback about our Balham Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleWe were taken care of by Isabelle Farrow who was attentive and very professional! Understood our needs and showed us some great properties. Good local knowledge and follow up!
Dear Eleni, We really appreciate all feedback and I am delighted to hear that we have achieved our objective of delivering a 5* service. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleAn Estate Agent like most others, apart from the star Sophie Doughty who was instrumental in pushing our sale through. Very professional, always available, and always happy to help.
Dear J Mc, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleRecently exchanged on a property and sold our flat with Jackson's. The post sales was great from Sophie Doughty and really helped our sale progress. Great to work with.
Dear Kelly, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Balham office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotVery helpful and friendly
Very helpful and friendly. I was shown around by Olivia Navarro who really knew her stuff and got back to me quickly on any follow up queries.
Dear Toby, Thank you for your review, and mentioning your experience with Olivia. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotKieran - Star of Streatham Sales team
Kieran very kindly showed me only and exactly what I wanted. He is friendly, efficient and was able to answer all my questions!
Dear Borna, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe had an overall pleasant experience with Jacksons. They truly delivered a buyer where other agents could not. Sophie (Doughty) was always following up to ensure that the sales process was moving along and was always quick to reply and address any queries we had. Thank you to the Jacksons team & Sophie!
5/5
TrustpilotWe just had our 6 monthly property…
We just had our 6 monthly property visit. And our issues are addressed accordingly. Jess is very good and very accommodating.
5/5
GoogleAn outstanding service from the agency throughout the whole buying process. I cannot thank enough Mathieu for all the great support, utter dedication and professionalism. I wholeheartedly recommend them as they would easily exceed even the highest expectations!
Dear Lyubima, Thank you very much for your great review regarding our Balham Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Team
5/5
GoogleOur sales consultant, Sophie Taylor, has been very professional and she has been extremely helpful accommodating our needs to arrange viewings. I would definitely recommend working with her.
Dear Iñigo, thank you for your 5* review and kind words about Sophie in our Balham office. Kind regards Sarah Tranter Customer Relations Team
5/5
TrustpilotBailey has been very proactive and…
Bailey has been very proactive and prompt in assisting us with any issues we’ve had. Thanks for your hard work!
5/5
GoogleReally pleased with the service received from Olivia, has been very helpful while looking for a new home 😀 …
Dear Callum. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotMatt Blomeley has been an excellent…
Matt Blomeley has been an excellent help in sorting out the issues with the orevious tenants. Patient and very courteous.
5/5
GoogleThanks to Jonathan Mallet for helping me find a house of my dreams. He definitely deserves a holiday now!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Jacksons, London won Platinum.
Tell us what you need and we'll put you in touch. Jacksons Balham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
