Trusted Agent profile · London
★★★★★
1,167 reviews across 2 platforms
8-11 Balham Station Road, London, SW12 9SG
Jacksons's office in London, at 8-11 Balham Station Road, is rated 4.8 out of 5 across 1,167 reviews on two platforms, including 885 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Jacksons Balham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Jacksons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotJacksons are area great at dealing with…
Jacksons are area great at dealing with our rental property maintenance issues. There can be some delay due to waiting on approval from our landlord who is often out of the country, but they are always communicative and open about this when it happens. We deal regularly with Ana Hudson and Marta Hudon who both are great representatives of the company - polite and efficient whenever we speak.
5/5
GoogleHave been working with Isabella who has consistently shown me properties that are aligned with my requirements and has been very helpful to our house search process
Dear Raheel, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleWe’ve been looking for a property in Balham for a while and found Jacksons so helpful and they usually had the best properties too. Will definitely recommend!
Dear Michael, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Balham office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHad a really positive experience going through the steps to purchase our first flat. Sophie T in particular was extremely helpful and professional. I would highly recommend.
Dear Steven, We are delighted that you took the time to leave such a fantastic review which the Balham team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Sarah Tranter Customer Relations Team
5/5
TrustpilotGreat Experience
Have had a great experience with them both for selling my house and searching for a new one. Kirk Smith in particular has been great.
Dear Paddy, It’s great to hear that you have had a brilliant experience with Kirk. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotProfessional and friendly
Professional and friendly on my 1st viewing and 1st contact with Kirk. Hoping he will be good at negotiating this property for me in Balham!
Dear Nadia, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotKieran in Streatham’ sales team was…
Kieran in Streatham’ sales team was excellent, providing polite, friendly and professional support to show me what I was looking for.
Dear Jade, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Streatham office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotJamie Nash has been amazing as our…
Jamie Nash has been amazing as our property manager. Always very helpful and gets issues dealt with very quickly
5/5
GoogleWe were met at the property by a very professional and helpful sales agent and then after helping both sides reach a fair agreement on price the support has been excellent from the back office team
Dear Nick, We are delighted to read that our Balham Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations
4/5
TrustpilotHave dealt with Anna ans Marla
Have dealt with Anna Marla. Good communication flow. No major issues to deal with. Work carried out as described.
5/5
GoogleHarry at Jacksons was a delight to work with. He helped smooth the sale process, was always prompt to respond and solve any challenges. Many thanks
Dear Caroline, Thank you for your great review regarding our Balham office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Sarah Tranter Customer Relations Team
5/5
TrustpilotThe whole team went above and beyond in…
The whole team went above and beyond in finding and securing my new flat couldn't ask for a more professional and stress free experience would highly recommend.
Dear Cormac. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHad a brilliant experience with Jonathan Mallet - professional and friendly and helped us greatly in putting on an offer down on our first house!
Dear Kasia Thank you for taking the time in providing such lovely comments about Jonathan in our Balham office. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleBoth Harry and Isabelle have been very professional and helpful throughout the house hunt. It's an overwhelming process, so thanks for the support so far!
Dear Frankie, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleA very good experience so far. Jonathan Mallet has provided a very friendly, enthusiastic and efficient service. Looking forward to continuing the process with Jacksons.
Dear Laura, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Sarah Tranter Customer Relations Team
5/5
TrustpilotSuper fast response to my enquiry for a…
Super fast response to my enquiry for a house valuation. Kirk Smith and the valuation team scheduled a visit at my convenience Thanks
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotJacksons
James Brignell has been quick in responding to our queries and has helped our tenancy run smoothly.
5/5
GoogleWe recently used Jackson's to purchase our house. As first time buyers, we found their willingness to give advice, speed of response and proactivity a real help. I would definitely use them again. Will
Dear Will, I am writing to say thank you for your kind comments about the service you received from our Balham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
5/5
TrustpilotMatt Blomeley has been a very kind and…
Matt Blomeley has been a very kind and polite property manager, respectful of our needs and timings.
5/5
GoogleAlthough we didn’t buy with Tom in the end, he was extremely helpful during our search and has extremely good knowledge of the property market in the South West.
Dear Otto, Having read your review, we would like thank you for your feedback about our Balham Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleI had the pleasure of dealing with Tom Gardner whilst purchasing a flat for a client. The process was quick and painless and Tom dealt with the transaction fantastically.
I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Balham Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleGreat overall experience. Friendly, excellent selection of properties tailored to my needs and very professional. I don't care what they say about Tom Gardner, I thought he was great.
Dear Iain, We greatly appreciate you putting aside the time to submit a review about our Balham Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleIt was a pleasure to spend time with Johnny exploring Balham. He’s got so much energy and he was very upbeat throughout the process.
Dear Isabela, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleFantastic knowledge of the area, great team approach and ultimately lots of prospective buyers through the door for viewings. Special thanks out to Jonathan!
Dear Rory, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Sarah Tranter Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Jacksons, London won Platinum.
Tell us what you need and we'll put you in touch. Jacksons Balham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
