Trusted Agent profile · London
★★★★★
1,167 reviews across 2 platforms
8-11 Balham Station Road, London, SW12 9SG
Jacksons's office in London, at 8-11 Balham Station Road, is rated 4.8 out of 5 across 1,167 reviews on two platforms, including 885 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Jacksons Balham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Jacksons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotMatt Blomeley has been great
Matt Blomeley has been great at helping us to communicate with the landlord and to order an additional key. His communication was quick and efficient. We are very grateful for his support with our new property.
5/5
TrustpilotSophie D - Great sales negotiator
Sophie D. the sales negotiator at Jacksons has been instrumental in helping close my transaction by chasing the solicitors and getting accurate & prompt information from the sellers. Overall great stakeholder management and coordination skills with high degree of professionalism.
Thank you for sharing your kind words about Sophie. Your comments are much appreciated by the Jacksons team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleIt took 6 months from start to finish but overall I was very pleased with the service offered by Jacksons. A special thanks must go to Thomas Gardner and Helen Cerpnjak for keeping me fully informed throughout the process. I achieved the price I was looking for (they brought me 3 satisfactory offers!!).
Dear Ben, I am writing to say thank you for your kind comments about the service you received from our Balham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Team
5/5
GoogleHarry Laflin and the whole Jackson’s Balham team have been outstanding during the entire process. Harry showed us an excellent selection of properties that exactly matched our requirements and was extremely helpful and patient throughout the sale. Overall the friendly, professional team have made this an enjoyable and easy experience. Would definitely recommend.
Dear Cj, I am writing to say thank you for your kind comments about the service you received from our Balham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Team
5/5
GoogleJames at Jackson’s had been excellent and communicative through the process of our recent purchase. Not only did James find us the place we were looking for but also helped get it completed before the June deadline. Pleasure to deal with.PositiveResponsiveness, Professionalism
Dear Sam, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJacksons assisted me in purchasing my first property. Sophie, Sales Support Manager at the Balham branch, was particularly helpful throughout the entire process, offering timely support and advice at key moments. I would not hesitate to use Jacksons in future or make a recommendation to friends and colleagues.
Dear Geoff, We are delighted that you took the time to leave such a fantastic review which the Balham team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleJames Castleman and the Jacksons team were fantastic. We were so impressed by the number of people they got through the door. Enabling us to make a quick sale for the price we wanted keeping in touch throughout with feedback. Made the whole process feel easy. Thank you
Dear Tim, Thank you for your kind words regarding our Balham office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleI had the pleasure of working with Kenya Rene who was professional, approachable and reliable throughout the process of us securing a lease on a beautiful flat.
Dear Ben, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GooglePoppy and Raymond have both been very helpful in selling my property in Balham. Very proactive and responsive
Dear Freddie, Thank you for taking the time to leave a wonderful 5 star Google review. Poppy and Raymond will be thrilled to read your kind comments. Kind regards, Sarah, Customer Relations Team
5/5
GoogleWe are dealing with Isabelle Farrow from Jacksons Balham office and can say that we are very happy to work with her. She’s knowledgable about the area, quick and very helpful. I’d recommend her if you are looking for a property around Balham.
Dear Onat, We are delighted that you took the time to leave such a fantastic review which the Balham team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleWe had a great experience with Jacksons. Kirk who managed our sale was extremely thorough, quick to response and did everything he possibly could to get our sale over the line.
Dear Lee,Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotKieran in the Streatham office showed…
Kieran in the Streatham office showed me and my partner around a range of fantastic semis until we found the perfect one for us. We couldn’t have asked for a better experience! Thanks again, Josh & Ken
Dear Josh, Thank you for your review, and mentioning your experience with Kieran in our Streatham office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotHave been renting with Jacksons for a…
Have been renting with Jacksons for a number of years, really happy with the service they have provided. Especially recently,property manager Kerry Dunmal is very reactive and professional at all times. It is much appreciated
5/5
GoogleVery knowledgable estate agent who took me to multiple properties of interest.
5/5
GoogleGreat team - very responsive, helpful and professional!
Dear Tim, Thank you for taking the time to rate your great service with our Balham office. Kind regards, Sarah, Customer Relations Team
5/5
GoogleWe initially contacted them for one property, but told Tom our requirements. He was one of the few agents to actually actively listen to our guidelines and showed us extra properties that matches so well, it was as if we had picked them out ourselves. Great service and attention to customer requirements.
Dear Salem, Thank you for your review regarding your experience with our Balham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
TrustpilotKerry Dunmall has recently taken over…
Kerry Dunmall has recently taken over as my property manager. I’ve found her to be friendly and very responsive to my needs. Kerry is quick and efficient at addressing my maintenance requirements as they arise.
5/5
GoogleVery efficient fast and friendly service from Raymond Addy at Jacksons Balham office, Raymond responded quickly to all our requests and made the process of buying very smooth and easy.
Dear Malcolm, Thank you for your kind comments regarding Raymond and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJames' professionalism and openness throughout the transaction, despite continual frustrations, was second to none and is a credit to Jacksons. I would advise anyone to not waste their time (or money) with any other agent in Balham and go direct to Jacksons.
Dear Adam. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe have been dealing with Isabelle at Jacksons for a few weeks and she has been great. She really takes into account what we are looking for whilst also being efficient with our time, showing us multiple properties together. Really great service.PositiveResponsiveness
Dear Jordan, I was delighted to read the comments in relation to our Balham office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Sarah Tranter Customer Relations Team
5/5
TrustpilotGood service
Good service, the property manager Kerry Dunmall is very proactive and always update us by phone or mail and always support and try to sort out issues we are facing.Happy to use Jackson services
5/5
TrustpilotKerry has been excellent every time we…
Kerry has been excellent every time we needed to get in touch - she's been super responsive and got things done. She is a real asset to the team at Jacksons - thanks Kerry!
5/5
GoogleThorough, professional, empathetic and most definitely went the extra mile to secure my dream property for me. Wouldn’t hesitate to recommend the Jackson’s team. Brilliant !
Dear Ilona, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Balham office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe bought and sold our property through Jackson’s Balham. Kirk, provided a fabulous service with our sale, offering guidance and support throughout the process. Many thanks.
We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Kirk, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Jacksons, London won Platinum.
Tell us what you need and we'll put you in touch. Jacksons Balham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
