Trusted Agent profile · London
★★★★★
1,167 reviews across 2 platforms
8-11 Balham Station Road, London, SW12 9SG
Jacksons's office in London, at 8-11 Balham Station Road, is rated 4.8 out of 5 across 1,167 reviews on two platforms, including 885 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Jacksons Balham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Jacksons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI've had a really good experience with Jacksons, both purchasing and selling my property. A highly professional team who have excellent coverage in this area and have made selling the property as seamless as possible for me.
Dear Emma, Thank you for your kind comments regarding the Balham team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GooglePain free experience selling our flat with Jacksons. We found Sophie D really helpful throughout. Always returned our calls and replied to our emails. Kept on top of the buyer and buyers solicitor. She was a pleasure to deal with. Will definitely use Jacksons moving forward. Highly recommend.
Dear Una. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe had a really great experience viewing multiple flats with Poppy. She was warm and friendly, knowledgeable but not pushy. I really appreciate the way she works.
Dear J Jarman, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotKieran from the streatham office was…
Kieran from the streatham office was amazing, couldn’t recommend him high enough, no beating around the bush or pushing us towards properties we would have no interest in, was also very good at handling the mrs, made my life a lot easier!
Dear Jamie, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHad some viewings with Poppy and she was so prepared, accommodating and informative. Just the person you would want when looking to buy somewhere!
Dear Olivia, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Poppy office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team.
5/5
GoogleGreat experience start to finish. Had the pleasuring of working Raymond Addy who was brilliant throughout the whole process. Highly recommend!
Dear Helena, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Balham office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
5/5
GooglePoppy Wilks has recently supported me on my search for a property and has bee a delight to work with. Responsive, honest and transparent - would certainly recommend.
Dear Bailey, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Balham office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team
1/5
TrustpilotYet again junk mail put through door…
Yet again junk mail put through door when 2 big signs saying no junk mail can't you read!!!!!
Dear John, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@jacksonsestateagents.com. I can look into this further for you. Kind regards, Sarah, Customer Relations Team
5/5
GoogleAn excellent service and Tom is highly recommended. Tom found some great properties for us and helped us through what is a stressful time. He was always at the end of the phone if we needed advice. Great experience!
5/5
GoogleIt was great working with Harry Laflin on my latest search in Balham. He always understands my clients brief and whenever any issues arise during the conveyancing process he is always very quick to resolve them. Looking forward to working with him again in the near future.
Dear Ben, Having read your review, we would like thank you for your feedback about our Balham Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. Kind regards, Evie Fisher Customer Relations Team
5/5
TrustpilotExcellent Property Manager
James Brignell is my property manager at the moment. Thoroughly professional in everything he does and goes out of his way and beyond to make sure issues are sorted and everyone including the tenant is happy. Couldn’t fault him.
5/5
TrustpilotGreat service
We were very impressed with the way in which Sophie Doughty from Jacksons managed our purchase in Earlsfield. She was readily available, proactive and kept us updated at all times. She provided relevant and thoughtful advice which was reassuring throughout the process. Would highly recommend.
Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI have had the pleasure of dealing with Harry and Helen with my property search - I cannot rate them high enough. They were both personable and professional at all times and really helped me to find my new home. If you are looking to buy or sell I would suggest you give them a call!
Dear Jake, We are delighted to read that our Balham Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleJonathon secured me an excellent price on the sale of my flat. He managed the negotiation process extremely well working to ensure the best outcome for both sides to ensure a seamless process through to exchange and completion. Thank you very much Jonathon, Helen & Team.
Dear Lucy, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleA really proactive estate agent, working hard to understand my needs and find a property to match! Poppy particularly has been very helpful 😊 …
Dear Genevieve, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleA very efficient; professional and friendly team of people
1/5
GoogleJackson's adverts for houses are some of the least informative of any we receive from a number of estate agents - few pictures, few written details, no video tour. Many of the adverts sent to us did not match the specifications we had given Jacksons.
Dear Mr Bowden, We note your comments in relation to our property particulars and would be keen to discuss this and your requirements further if you could contact directly at sarahtranter@customerrelationsteam.co.uk as we are unable to find your details on our database. I look forward to hearing from you. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleWe’ve started using Jackson’s recently in our search for our first house, everyone has been super helpful, quick to respond and attentive - great experience!
5/5
GoogleThe Balham office were professional and helpful throughout my sale and search for a property . Lara in particular, who handled my sale, was brilliant.
5/5
TrustpilotExcellent
Really happy with the service received from Shernitta who took care of all aspects of refurb between tenants. Totally professional, very high standards, really happy.
Dear Jennifer, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
1/5
TrustpilotCan't read signs on door no junk mail…
Can't read signs on door no junk mail if they can't read how can they sell!!!!
Dear John, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@jacksonsestateagents.co.uk. I can look into this further for you. Kind regards, Sarah, Customer Relations Team
5/5
GoogleWe have had the pleasure of dealing with Jonathan at Jacksons for the purchase of our new home. We have found him extremely helpful and responsive, providing straightforward answers to our questions and working around the clock to get the deal over the line. We would highly recommend him!
Dear Charlotte, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleDominic has been excellent!
Dear Graeme, Having read your review, we would like thank you for your feedback about our Balham Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleKirk and the rest of the team at Jacksons have been really great. Honest, responsive, friendly and just generally good at getting things done - I would highly recommend.
Dear Alice, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Jacksons, London won Platinum.
Tell us what you need and we'll put you in touch. Jacksons Balham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
