5/5
GoogleBoth Sophie Doughty and Sophie Taylor were incredibly helpful and very responsive throughout the buying process, always there to help move things along with the seller and solicitors.
Trusted Agent profile · London
Jacksons Balham Sales reviews in London
★★★★★
1,167 reviews across 2 platforms
8-11 Balham Station Road, London, SW12 9SG
Jacksons's office in London, at 8-11 Balham Station Road, is rated 4.8 out of 5 across 1,167 reviews on two platforms, including 885 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards.
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Tell us what you need and we'll put you in touch. Jacksons Balham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Awards
The Trusted Agent 2026 results for Jacksons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleRhea has gone above and beyond to help us find our first property. She's extremely approachable and she always reached out to us when new property's were instructed that matched our criteria . We had a great experience and I highly recommend using Jacksons.
Agent replied · 29 October 2023
Dear Susanna, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHad a great viewing experience with Daniel! He was helpful answering all my questions and helping me find the right fit for me in Balham.
Agent replied · 28 April 2024
Dear Sarah, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleHelen is very knowledgeable, friendly and helpful :)
Agent replied · 29 October 2023
Dear Hannah, Thank you for taking the time in providing such lovely comments about Helen in our Balham office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleGreat service - Tom has been excellent throughout the whole process!
Agent replied · 29 October 2023
Dear Christopher, Having read your review, we would like thank you for your feedback about our Balham Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleJonathon and Sophie - and the rest of the team - were absolutely fantastic. Professional at all times, always polite and responsive. They had an offer that we accepted within a week. We felt reassured throughout the process that everything was being taken care of and progressing smoothly. Thank you team!
Agent replied · 29 October 2023
Dear Lucy, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Balham office. Kind Regards,Sarah Tranter, Customer Relations Team
1/5
TrustpilotAvoid.
Coerced into signing a longer contract than originally offered against the wishes of the landlady, refusal to allow tenant replacement and a new tenancy agreement with longterm tenants providing no downside to their bottom line and terrible communication if you're just a tenant.
Agent replied · 6 July 2023
Dear Alex, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotGreat service from Jacksons Balham
Great service from Shernitta who manages our property from the Balham office. Always very responsive and quick to raise any issue to us from the tenants so they get addressed before they escalate.
4/5
TrustpilotKerry Dunmall
Kerry Dunmall , has been brilliant property manager , whom is accessible , efficient and effective in responses and actions taken to sort any problems . Very good communicator , and very happy with the service received through Kerry has been very supportive.
5/5
GoogleTristan was extremely helpful and had excellent knowledge of the local area
Agent replied · 29 October 2023
Dear Tom, We are really pleased to read your positive review regarding the service from our Balham Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleThomas was always responsive and proactive in our property search. Much appreciated
Agent replied · 29 October 2023
Dear Mike, I am writing to say thank you for your kind comments about the service you received from our Balham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleGreat experience with Jacksons, who we recently sold our flat through - we’d also bought the flat through them originally too. Swift service, did a great job selling the place, would recommend to anyone looking to sell in the area
Agent replied · 31 May 2023
Dear Tam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleSophie Taylor helped me and she was great, a positive experience which stood out compared to alot of the transactional and impersonal experiences I came across with others. I wish I'd been able to find the house I wanted to buy through Sophie but sadly this was not to be.
Agent replied · 29 October 2023
Dear Guy. Thank you for sharing your kind words about Sophie. Your comments are much appreciated by the Balham team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRecently bought through Jacksons and they were brilliant. Really easy to get hold of throughout the process, followed our search criteria really well at the start and the deal went really smoothly under a tight deadline to get through before the end of the stamp duty holiday. Would highly recommend.
Agent replied · 29 October 2023
Dear Edward We are thrilled to hear that you are pleased with the service you have received from our Balham office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotThis was a great stay from 7/7-10/7…
This was a great stay from 7/7-10/7 staff were great and the room was lovely clean and spacious food & drink fabouless. We can't wait to come back we enjoyed it so much excellent.
Agent replied · 30 July 2023
Dear Bridget, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI bought my beautiful flat in Balham through Jacksons, with help from the lovely Harry and Helen. They were professional and friendly throughout, and really understood what I was looking for. As a first time buyer, they really helped me navigate through the process of buying a property and provided me with lots of good advice along the way.
Agent replied · 29 October 2023
Dear Sophie, We greatly appreciate you putting aside the time to submit a review about our Balham Office. Every source of feedback is really important to us and we would like to thank you for having awarded us five stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Team
5/5
GoogleGreat estate agents, especially Tom Gardner.
Agent replied · 29 October 2023
Dear Gabrielle Mearns, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleJonathan was efficient, knowledgeable and extremely helpful. Highly recommended.
Agent replied · 29 October 2023
Dear Steven, We appreciate you taking the time to submit your review regarding the service you received from our Balham Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleWe were very impressed with Jacksons and Tristan in particular who took our numerous calls and emails and really pushed to get the sale/purchase over the line as quickly as possible. We would recommend him to anyone looking to buy or wanting to sell their property - he goes above and beyond the normal call of duty!
Agent replied · 29 October 2023
Dear Mary, I am writing to say thank you for your kind comments about the service you received from our Balham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleJordan did a great job of listening to our needs and finding the perfect property for us. We have been in regular contact throughout the process and he has worked quickly, efficiently and professionally to get everything sorted. Would not hesitate to recommend to friends/family.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 29 October 2023
Dear Matt, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Sarah Tranter Customer Relations Team
1/5
GoogleRacist agent. Tried to book a viewing for a flat. Upon a call, he started asking irrelevant information, my home address, nationality, how long i’ve been living in UK as he ‘sensed accent’ in his own words. Very discriminating. Never again
Agent replied · 29 October 2023
Dear Prisi, We are sorry to hear what you have experienced and take this very seriously. I am unable to locate you on our database. If you could provide us with more information at sarahtranter@customerrelationsteam.co.uk, we can look into this further for you. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleMy interaction with Jacksons Estate Agents and specifically with James Castleman and Sophie Doughty from the Balham office, has been a pleasure. They've been always very helpful and kept us continuously updated with properties matching our house hunting criteria. Really recommended.
Agent replied · 29 October 2023
Dear Jose, We are thrilled to hear that you are pleased with the service you have received from our Balham office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI was so impressed by Tom - he's the most knowledgeable estate agent I've ever encountered. He quickly understands what you're looking for, and makes great practical suggestions on how to make a property work for your needs. He's also very patient with looking for just the right place. A rare combo - Tom's a star!
Agent replied · 29 October 2023
Dear Louise, We greatly appreciate you putting aside the time to submit a review about our Balham Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotIt was great dealing with Kieran as he…
It was great dealing with Kieran as he understood my requirements and managed to take me to viewings which matched my criteria , saving me a lot of time. He also helped me to understand my requirements better. Great person to deal with
Agent replied · 6 July 2023
Thank you for sharing your kind words about Kieran. Your comments are much appreciated. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
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Questions about Jacksons Balham Sales
Has Jacksons Balham Sales won any awards?
Yes. Jacksons Balham Sales won Platinum in The Trusted Agent 2026 awards.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Jacksons Balham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
