5/5
GoogleOlivia is very proactive and contacts me on a regular basis but is respectful of my privacy and desire not to be in any rush . She is professional and courteousPositiveResponsiveness, Professionalism
Trusted Agent profile · London
Jacksons Balham Sales reviews in London
★★★★★
1,167 reviews across 2 platforms
8-11 Balham Station Road, London, SW12 9SG
Jacksons's office in London, at 8-11 Balham Station Road, is rated 4.8 out of 5 across 1,167 reviews on two platforms, including 885 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards.
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Tell us what you need and we'll put you in touch. Jacksons Balham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Awards
The Trusted Agent 2026 results for Jacksons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleJacksons - and Harry in particular - have done a fantastic job during the sale of my property. Not only was it a professional service from beginning to end, but the speed and efficiency with which they worked was impressive. It's a shame I've moved away and won't be able to use them again!
Agent replied · 29 October 2023
Dear Kevin, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. I will pass on your comments to Harry and the team who will be delighted to hear them. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleJackson’s were super from initial call to final exchange - Jonathan and Sophie really helped thoughout the process with great communication and and ensuring everything was kept on top of from both ours and the buyers point of view. Have already recommended using Jackson’s to my siblings for the sale of their properties.PositiveResponsiveness, Quality, Professionalism
Agent replied · 29 October 2023
Dear Kerry. Thank you for sharing your kind words about Sophie and Jonathan. Your comments are much appreciated by the Balham team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThis was our first time renting out a property and Jacksons have been great throughout. They made everything easy and followed up with us on the checks and various bits that had to be done. Would recommended if looking to rent out a property in Balham.
Agent replied · 29 October 2023
Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotKerry has been so helpful since taking…
Kerry has been so helpful since taking over looking after my flat. Previously I’d been struggling to get a response and since she has taken over she’s been in constant contact with me and really helped me with any requests or queries I had. Thank you!
5/5
GoogleCurrently looking for a property in the Balham area and have enjoyed meeting Poppy Wilks. She is very personable and I look forward to finding something suitable with her valuable help
Agent replied · 28 April 2024
Dear Caren, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJonny was great to work with, very professional and informative.
Agent replied · 29 October 2023
Dear Jamie, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleMy partner and I had the pleasure to deal with Thomas Gardner during our house hunt in Balham. He understood our needs perfectly and helped us a lot throughout the whole process, giving us regular updates and great recommendations. We have greatly appreciated his professionalism and would recommend him and his agency to anyone looking for a property in this area.
Agent replied · 29 October 2023
Dear Clara, Thank you very much for your great review regarding our Balham Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleWe have just completed a flat purchase being handled by Jackson's and are very happy with the help and support they gave and their professional attitude. We found it helpful and reassuring to have them to communicate with the seller and the solicitors. I think they smoothed the way several times and helped us get to a successful end. Thank you.
Agent replied · 29 October 2023
Dear Rachel, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Balham Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
1/5
TrustpilotFrustrating process made worse
While I believe the team at JoR may mean well, the lack of professionalism, poor communication, and apparent staff burnout made an already stressful process significantly worse. I wouldn’t recommend them.
5/5
GoogleJonathan is a ledge x
Agent replied · 29 October 2023
Dear Jade, Thank you for your kind words regarding our Balham office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Sarah Tranter Customer Relations Team
5/5
TrustpilotViewings in Streatham & Clapham
We had a few viewings with Kieran McClean in Streatham and Clapham and have been really impressed by the properties he showed us. He understands our priorities and showed us properties in areas we has not initially in mind. Look forward to continuing our search with Kieran!
Agent replied · 6 July 2023
Dear Stephan-Alexis, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotFriendly and responsive
I have just moved into a property and found a couple minor things but Matt Blomeley has been dealing with these quickly while keeping me informed every step of the way. Which is all we want really, so great job and thanks for your help!
5/5
GoogleWe were very impressed with the way in which Sophie Doughty from Jacksons managed our purchase in Earlsfield. She was readily available, proactive and kept us updated at all times. She provided relevant and thoughtful advice which was reassuring throughout the process. Would highly recommend.
Agent replied · 29 October 2023
Dear Ashleigh, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Balham office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleCannot speak highly enough of Sophie Doughty. She was incredibly professional throughout, and went above and beyond to facilitate the sale, while remaining positive and friendly even during the frustrating moments! A real asset to the Jacksons team, she made a stressful process very easy.
Agent replied · 29 October 2023
Dear Susie, thank you for your 5* review for Sophie in our Balham office. We are pleased to read that you have had a great experience with us. Kind regards Sarah Tranter, Customer Relations Team
5/5
TrustpilotJamie Nash - Jackson’s
Really happy with Jamie. We’ve had a lot of problems in our flat which we struggled to get resolved with other employees for numerous reasons. Jamie was always courteous, helpful, honest and empathetic in his approach. Since dealing with Jamie our issues have been resolved.
5/5
GoogleAs a vendor, I received a very professional service from start to finish. After being dissapointed by another large agent, my property was under offer within hours of going live. Our buyer was already on their books and was clearly matched properly. Although there were a few complications with the sale, their support team was excellent in handing the process. Highly recommended.
Agent replied · 29 October 2023
Dear Josh, I am writing to say thank you for your kind comments about the service you received from our Balham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleI have had the pleasure of dealing with Tom and Nicole with my property search. Both of them replied to emails/calls quickly which put me at ease during the buying process. They were professional at all times and really helped me find my dream flat. They have an excellent knowledge of the area and I hope to use both in the future.
Agent replied · 29 October 2023
Dear Timothy, Thank you for your review regarding your experience with our Balham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team
4/5
TrustpilotJamie from Jacksons Balham is fantastic…
Jamie from Jacksons Balham is fantastic - clear and really helpful. He turned a difficult situation around for us and really surpassed out expectations in resolving some issues we had quickly. Really great asset to Jacksons. thank you Jamie - we really appreciate it!
5/5
GoogleHad an absolutely fantastic day out with Isabelle - Very polite, charming and professional. Manged to see several properties in good time and since having an offer accepted, she has been incredibly responsive and active (not just get the sale and run!). Would highly recommend Jacksons for overall service!PositiveResponsiveness, Quality, Professionalism
Agent replied · 29 October 2023
Dear William, Thanks for the great five star review regarding your experience with Isabelle in our Balham office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Sarah Tranter Customer Relations Team
5/5
GoogleSpecial mention to Helen & Davina, superb customer service
Agent replied · 29 October 2023
Dear Chris, We are delighted to read that our Balham Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleHarry Laflin was very helpful in our search. Thanks!
Agent replied · 29 October 2023
Dear Raphael, We greatly appreciate you putting aside the time to submit a review about our Balham Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleTom has been so helpful throughout the whole process. I strongly recommended using Jacksons Estate.
Agent replied · 29 October 2023
Dear Sir/Madam, We are delighted to read that our Balham Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleThe whole team at Jackson’s has been professional and efficient at every stage of my flat sale. Thank you especially to Jonathon Cooke for positive and upbeat support with the technical aspects of the sale. Great communication from everyone at the branch, always going above and beyond, providing an excellent service.PositiveResponsiveness, Quality, Professionalism
Agent replied · 29 October 2023
Dear Amanda, We are delighted that you took the time to leave such a fantastic review which the Balham team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Sarah Tranter Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Jacksons Balham Sales
Has Jacksons Balham Sales won any awards?
Yes. Jacksons Balham Sales won Platinum in The Trusted Agent 2026 awards.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Jacksons Balham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
