Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat outcome
I used Jackson’s for the sale of my apartment in Brixton. They were efficient and professional and secured me a sale quickly. Kieran worked into his Saturday evening to help agree the deal at a great price.
Damian · 30 May 2022
Agent replied · 6 July 2023
Dear Damian, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 4/5
TrustpilotKerry Dunmall has been our property…
Kerry Dunmall has been our property manager and has provided an excellent service in liaising with the landlord and helping approve certain maintenance services, especially in situations where our landlord has been unhelpful.
James · 17 September 2019
★★★★★ 5/5
GoogleWe’re currently in the process of buying a property advertised through Jackson’s and have been well looked after by Candace. …
Xavier · 26 April 2025
★★★★★ 5/5
GoogleSophie managed to negotiate well with a successful outcome at a critical time in the process, and she was always really pleasant to talk with through a longer than anticipated process. Thanks again
Adam · 29 October 2022
Agent replied · 29 October 2023
Dear Adam, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI have just exchanged on my first property through Jacksons Balham. I was very impressed by the high level of professionalism throughout. Thanks in particular to Jonathon for excellent mediation and chasing skills!
Benjamin · 29 October 2022
Agent replied · 29 October 2023
Dear Benjamin, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleAfter working with many estate agents in London while house searching I'd recommend Jacksons as one of the most professional, responsive and helpful. Especially enjoyed working with Harry Laflin who was very proactive to get us to the right properties based on our search criteria.
Omri · 29 October 2020
Agent replied · 29 October 2023
Dear Omri, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 3/5
TrustpilotVery varied experience with Jackson’s.
Very varied experience with Jackson’s.The young woman (will not name) who organised our move into our new flat made the whole experience a nightmare, it was clear she didn’t care about much more than her bonus. We arrived on move in day to a dirty flat despite the fact that it had been agreed in the contract it would be Professionally cleaned, meaning we had to go home and rearrange the whole move for the next day..Judging on that experience alone I would give Jackson’s 1 star. However, for our check out we have been looked after by Jamie Nash who really went above and beyond to ensure our move out is as stress free as possible. His service alone deserves 5 stars, so overall I would meet in the middle and say 3! It is all dependent on which member of staff is looking after to you as to whether you will receive a good service.
Beth · 31 October 2019
★★★★★ 5/5
TrustpilotVery prompt when dealing with reported issue in house
Ted from the maintenance team was extremely quick and helpful following us reporting an issue with the toilet at our property.
Will · 18 April 2025
★★★★★ 5/5
TrustpilotSome works had to be carried out in my…
Some works had to be carried out in my flat recently. Matt Blomeley has been very helpful in making this happen and keeping me informed. It has been a pleasure dealing with him.
Pieter · 24 April 2019
★★★★★ 5/5
GoogleSophie D was amazing. She constantly went above and beyond, single-handedly saving us from a catalogue of disasters, and doing more work to keep things on track than our solicitors! Can't recommend her highly enough and am still incredibly grateful.
Maria · 29 October 2021
Agent replied · 29 October 2023
Dear Maria, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Balham office. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 2/5
TrustpilotFake ads to lure you in
More than half the properties listed on right move and zoopla in the Balham/Tooting Bec area aren't even available and haven't been for weeks.I called and submitted an email enquiry but every single property I asked about had been let, some weeks ago, and a week later (as I'm writing this) they are still listed. Once you've made the enquiry you get dozens of calls and emails every day with properties that are way above your price range or just completely unsuitable.If I were making an informed guess, I'd say the ads remain active to bait people so that they can spam you. It's utterly frustrating, especially given that moving is incredibly stressful.I appreciate that London properties go quickly and they can't always be removed instantly, I have lived there before, but this is just a really appalling way of reeling people in to disappoint and upsell to them. It's not just Jacksons that do this obviously but they were the most prolific when I was searching.To top it off I got a pretty rude phone call after asking to be removed from their database asking if I was still looking. I said no, I had found a place, and he abruptly demanded to know where and with who. It's not your business, and you shouldn't even have my number on file once I've requested it be removed.
Francesca · 23 July 2019
★★★★★ 5/5
GoogleA great viewing with Poppy and was very good at helping see the potential in the property, a very useful skill!
Jessica · 29 September 2023
Agent replied · 29 October 2023
Dear Jessica, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotA good property manager makes such a difference
After moving into our property in August, we raised a number of issues, but became frustrated after hearing very little back. This all changed when Jamie Nash took over as our property manager. He has been incredibly proactive and helped resolve issues in a very short timeframe. Jamie has enabled us to have a strong communication channel with our landlord. We are now reassured that if any maintenance issues do occur, that they will be acted on immediately in an effective manner.
Mathew · 23 May 2019
★★★★★ 5/5
TrustpilotGreat customer focused service
We’ve been renting with Jacksons for about 18 months now. Having had quite bad experiences of estate agents, thankfully Jacksons have really challenged my doubts. Jamie Nash has dealt with a number of issues that have cropped up with our house and he’s been incredibly helpful and efficient when needed. Especially given our landlord lives abroad and the time difference would impact sign off on a solution. For example we received a new washing machine within 5 days of reporting the issue which we were very satisfied with.
Charlotte · 23 April 2019
★★★★★ 5/5
GoogleWe’re really enjoying dealing with James in our search to buy a flat in Balham. He’s very professional, easy to deal with and always comes back to my emails in a timely manner. I would highly recommend using Jacksons.
Kira · 29 October 2021
Agent replied · 29 October 2023
Dear Kira. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotHighly recommend Olivia Navarro…
Olivia Navarro has helped us to source buy to let properties. She is extremely professional, knowledgeable and friendly. She is a pleasure to deal with and we value her opinions and advice. No hesitation in recommending Olivia.
J · 16 February 2022
Agent replied · 6 July 2023
Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with Olivia. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJacksons are absolutely brilliant, we used a few estate agents to try and find a house but Tom from Jackson’s was the only one to show us the types of things we really wanted, and to advise us on how to get our dream home. I’d defintely recommend!
Flora · 30 October 2018
Agent replied · 29 October 2023
Dear Flora, Having read your review, we would like thank you for your feedback about our Balham Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleThanks Dom, very helpful and conscientious agent who kept us informed and was calm and reassuring throughout a tough purchase due to issues at the other end of the chain.
Seb · 30 October 2019
★★★★★ 5/5
GoogleWe have just purchased our first property though Jacksons and the service has been incredible through out! They were always there when we needed and their communication skills were flawless through the whole process.
If you buying a property, TOM GARDINER is you man!!!!! Thank you
Harry · 30 October 2019
Agent replied · 29 October 2023
Dear Harry, Thank you for taking the time to write a review about the great service you received from our Balham Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleWe used Jacksons to sell the house of my late uncle and aunt. They were helpful and professional through the whole process. The property sold for a price that was better than expected and other agents had advised we would get, and sold quickly. It was a positive experience.
David · 30 October 2017
Agent replied · 29 October 2023
Dear David, I am writing to say thank you for your kind comments about the service you received from our Balham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleRose has been incredibly helpful and attentive in finding the right property for us.
Lucas · 29 October 2022
★★★★★ 5/5
GoogleWe recently sold our Balham flat with Jacksons. We found them extremely helpful and they were always prompt to return our calls or emails. I would definitely recommend them
Roger · 3 December 2022
Agent replied · 29 October 2023
Dear Roger, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleSold four flats for us over the last few weeks. We are highly impressed with the sales energy combined with complete professionalism. Based on our experience we would not even consider another agent. Highly recommended and worthy of more than five stars!
Nick · 29 October 2020
Agent replied · 29 October 2023
Dear Nick, Thank you for your kind words regarding our Balham office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleTom has been a great help so far, and is always very pleasant to deal with. Made the process as smooth as it probably could be! Thanks Tom
James.
James · 30 October 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
