Trusted Agent profile · London
★★★★★
1,167 reviews across 2 platforms
8-11 Balham Station Road, London, SW12 9SG
Jacksons's office in London, at 8-11 Balham Station Road, is rated 4.8 out of 5 across 1,167 reviews on two platforms, including 885 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards.
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The Trusted Agent 2026 results for Jacksons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleIsabelle has been great for viewings and highly efficient on getting further info. Thanks
Dear Rory, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleIsabelle Farrow has been very helpful with our property search and is very knowledgable.
Dear Caitilin, We are delighted that you took the time to leave such a fantastic review which the Balham team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleIsabelle has been a huge help, super proactive and constantly in touch with updates!
Dear G M 16, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleSophie Doughty and Harry Laflin were both very professional and easy to work with!
Dear Alexandra, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Balham office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotKirk has been a fantastic help in…
Kirk has been a fantastic help in helping me find a property!
Dear Sam, we are thrilled to see your service was worthy of 5 stars. Thank you for taking the time to leave a great review. All the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleOlivia was very professional and knowledgeable
Dear Luka, thank you for your 5* review. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleExcellent friendly and professional service from the Jacksons team re the sale of my flat. Particular thanks goes to James for the valuation and market approach, and Rhea for managing the sale process through to completion. I highly recommend Jacksons if you are looking to sell a property in the Balham & Tooting area.
Dear Cara, It’s great to hear that you have had a brilliant experience with our Balham office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
4/5
TrustpilotGetting the Job done
We recently completed a comprehensive home remodel with Jackson’s Design, led by refurbishment consultant Ana Tonial. Ana brought exceptional project management skills and deep industry knowledge, guiding us through every phase, from design and planning to execution.
5/5
GoogleAs a first time buyer, I've felt very safe in Poppy's hands at Jacksons. She has been very helpful arranging a range of viewings and having information to hand, as well as giving me time to get a feel for the property. Thanks!
Dear Amy, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJohnny is super professional and has been a pleasure to work with whilst my property search continues !
Dear Holly, Thank you for taking the time in providing such lovely comments about Johnny in our Balham office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleWould definitely recommend Tom Gardner. He has gone out of his way to help us find a house.
Dear Bethany Cawthorpe, Thank you for your great review regarding our Jacksons Balham office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleJonathan has been very good so far! Very determined to get the deal over the line for us.
Dear Daniel, We greatly appreciate you putting aside the time to submit a review about our Balham Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleI highly recoomend Jackson's Estate Agents in Balham. They are realistic, honest, extremely hard working, have built a fantatic network and well thought through strategy. Sale's agent, Jonathan Mallet rigously dealt with our every request quite promptly - he was superb, charming and resplendent to deal with. A very handsome young man in a very wise mind! Every single agent at Jacksons is conversant and just a lovely bunch.
Dear Rima, Having read your review, we would like thank you for your feedback about our Balham Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleWe were dealing with Harry from Jacksons and we found him incredibly professional and friendly, he listened to what we were looking for but also showed us a variety of properties to help us pin down what it was that we were looking for. We found him accomodating, good at explaining the house buying process to first time buyers and was really knowledgeable of the area - great service!!
Dear Rosalin, We appreciate you taking the time to submit your review regarding the service you received from our Balham Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleOverall we had a good experience selling our property in Streatham Vale through Jacksons. We were particularly impressed with Esta who worked with us post offer to get the property through to exchange and completion. Her communication was regular and she helped us navigate some challenging issues late in the process.
Dear Pete, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJonathan Mallet was very proactive and responsive to help me in my search
Dear Aman, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleThank you to Sophie, Harry and the team for helping with our move.
Dear Ben, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Balham office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleSophie Doughty was brilliant in helping to make the sale go through smoothly.
Dear Michal We are thrilled to hear that you are pleased with the service you have received from our Balham office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotJames Castleman was a pleasure to deal…
James Castleman was a pleasure to deal with and extremely helpful.
Dear Carter. Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThe whole team at Jacksons have been incredibly knowledgeable and helpful. Poppy, in particular, has been there for us at every step - responsive, supportive and positive.
Dear Claire We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotMy property has been managed by…
My property has been managed by Jacksons for the last 15 years and it has always been a positive and professional experience. Michael has managed my property over recent years and his support and professional approach has been excellent. Thank you
Dear Mike, Thank you for taking the time to leave a lovely review regarding Michael. Kind regards, Sarah Tranter, Customer Relations Team
1/5
TrustpilotComplaint about manager
Extremely rude manager ‘Jay’ who speaks over you and won’t let you speak. Try’s to belittle you and shut the conversation down without wanting to really understand about the real problem of a tenant causing problems.
Dear Catherine, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@jacksonsestetaagents.com. I can look into this further for you. Kind regards, Sarah, Customer Relations Team
5/5
GoogleVery impressed with great service. What a star Tristan is - great property recommendations, quick responses, punctual and a thoroughly nice chap.
Dear Charlie, I am writing to say thank you for your kind comments about the service you received from our Balham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Team
5/5
GoogleFantastic service while we bought our first property. Helen and Davina were well informed, efficient, communicative and friendly from start to finish.
Dear Angharad, Thank you for taking the time to write a review about the great service you received from our Balham Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Jacksons Balham Sales won Platinum in The Trusted Agent 2026 awards.
