5/5
TrustpilotTenant experience
Professional and friendly team for us as tenants.
Trusted Agent profile · London
Jackson Stops London reviews
★★★★★
971 reviews across 3 platforms
17-21, Church Road, London, SW19 5DQ
Jackson Stops's office in London, at 17-21, is rated 4.8 out of 5 across 971 reviews on three platforms, including 502 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
502
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
468
Reviews on Trustpilot
Business-wide
Awards
The Trusted Agent 2026 results for Jackson Stops, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleJackson's Stops - Professionalism!!! Professionalism!!! We didn't rent through Jackson-Stops over six years ago but we remembered their friendly and professional approach towards potential clients. We're delighted that we decided to look for a new property with Great Letting Team!!! Looking after their potential client's needs from the first viewing until signing the contract and beyond. Thank you, Scarlet, Laura and Joe. Ewa and JanPositiveProfessionalism
5/5
TrustpilotLight years ahead of the previous estate agent we used
Great experience with Jackson Stops & Anthony at the Woburn office in particular - light years ahead of the previous estate agent we used - would thoroughly recommend!
Agent replied · 13 June 2024
Dear Matthew, thank you for your five star review of our Woburn branch, highlighting Anthony's skills in particular. We're delighted our team's professionalism, communication and experience shone through. Best wishes from us all at Jackson-Stops.
5/5
GoogleSienna provided us with a lovely service. She was responsive and very helpful. Our move into our new home was efficient without much difficulty due to her.
Agent replied · 20 June 2024
Dear Davide, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Marilyn Plews, Customer Relations Team
1/5
TrustpilotVery poor and unprofessional
Very poor and unprofessional. Be very careful getting your house valued. Poor sales process. Wouldnt use ever again. If you are in the Oxted area many other more professional firms.
Agent replied · 13 June 2024
Dear Adrian, we're really sorry to see your review. Please could you share further information to social.media@jackson-stops.co.uk so that we can look into this? Best wishes, Jo from the Jackson-Stops marketing team.
5/5
TrustpilotJackson Stops - Sevenoaks
Isabelle from the Sevenoaks office was extremely helpful and friendly throughout the entire lettings processed. The team are easy to contact and have been very accommodating to us as prospective tenants. Highly recommend.
Agent replied · 13 June 2024
Dear Max, thanks for reviewing our Sevenoaks lettings team, we'll be sure to pass your feedback to Isabelle. Best wishes from us all at Jackson-Stops.
5/5
GooglePhoebe was very professional and efficient in helping us find the perfect property, would recommend.PositiveResponsiveness, Quality, Professionalism
4/5
GoogleThey are all generally very good, Arnold linturn was very helpful and pleasant to deal with.
Agent replied · 20 June 2024
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Marilyn Plews, Customer Relations Team
5/5
GoogleLaura at the Wimbledon branch was brilliant in her management to secure our property. She went over and above our expectations of dealing with our contract details. She was very polite and quick to respond to any of our queries . You’ve set the bar in terms of who we deal with in the future. Thankyou again for all your hard work! We very much appreciate it.PositiveResponsiveness, Professionalism
5/5
GoogleI rented recently amidst all the craziness and Amelia was amazing and very professional. Made my move really straightforward. :-)
5/5
GoogleJackson-Stops Wimbledon have managed our rental property for 4 years and continue to be proactive, responsive, and communicative. They make the process of finding reliable new tenants, getting estimates for any work needed and carrying out repairs straightforward and efficient. We are very happy with their service!
5/5
TrustpilotProfessionalism in difficult times…
I can recommend my selling experience with Jackson Stops, in particular the professionalism of Mandy Bissell who followed the process (during a difficult time with Covid and associated complications) from beginning to end.
Agent replied · 13 June 2024
Dear Carol, thank you for praising our professionalism during these challenging times, best wishes from us all, Mandy in particular!
5/5
TrustpilotThe Pimlico office of Jackson-Stop provides an excellent professional service. Very satisfied.
The Pimlico office of Jackson-Stops sold my house. It was a very difficult market but they got a good price and I was very happy with the service. They clearly understood the market very well and gave me very good advice during the whole process. I would strongly recommend Jackson-Stops to others wishing to sell property in Pimlico.
5/5
TrustpilotSuperb Service
We had a superb service from Ria and James who kept us updated throughout the process and would not hesitate to use or recommend Jackson-Stops for any property requirements
Agent replied · 13 June 2024
Dear Yvette, thank you for sharing your experience of our Barnstaple team, highlighting James and Ria's teamwork and professionalism. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotThe Jackson Stops staff were most…
The Jackson Stops staff were most helpful and they were easy to get hold of and they kept me well informed in regard to the progress of the sale.
Agent replied · 13 June 2024
Thank you for acknowledging our staff's excellent communications skills - best wishes from us all at Jackson-Stops.
5/5
TrustpilotAmazing!
At every step ofrenting out the appartment, the whole team at Jackson Stops worked in harmony with great professionalism and compassion. They were just amazing!
Agent replied · 13 June 2024
Dear Jamila, thanks so much for your glowing five star review! Best wishes from us all at Jackson-Stops.
5/5
TrustpilotFantastic service
The experience of buying a house doesn't have to be stressful or time-consuming. With Lucy and her teams' professionalism and round-the-clock service, everything's made easy, quick and possible.
Agent replied · 13 June 2024
Dear Alan, we are delighted to receive your five star review, complimenting our professionalism and ability to achieve excellent results with minimum fuss. Best wishes from us all at Jackson-Stops.
1/5
GoogleA very poor experience with Jackson-Stops Wimbledon. They failed to communicate to the detriment of us as potential tenants and even against the interest of their client. When they called to apologise the excuse seemed be be that they were busy and had lots going on. I wouldn't recommend them to either landlords or tenants.NegativeProfessionalism
1/5
TrustpilotBe careful when engaging WA14 office
Be careful when engaging WA14 office. Seriously let down by the dog eat dog way of operating so went with competitors who are strait talkers and provide fair advice.
Agent replied · 13 June 2024
Dear Gabby, we're sorry to see this review. We've raised this with our Jackson-Stops Hale branch director, Anthony Jevons, who cannot connect your experience with our business. We would welcome a chance to discuss this in person, please would you share your contact details via email to social.media@jackson-stops.co.uk? Many thanks, Jo from the Jackson-Stops marketing team.
5/5
GoogleLaura was very professional and supportive, would highly recommend them as an agency
5/5
GoogleIt is my first time I've ever rent a flat in UK, but thanks to Jackson-Stops and particularly to Sienna Kelmendi, everything went smoothly and with the highest professional support on every step! Really responsive and friendly! Thank you so much for doing that!
5/5
GoogleWe have been renting through Jackson-Stops for 15 years and they entire team have always been professional, friendly and helpful - I cannot thank them enough for all their help and support over the years.
Agent replied · 20 June 2024
Thank you for your kind words, Sheryll-Ann. It has been a pleasure to assist you.
5/5
TrustpilotExcellent service
The sale of our house was admirably handled by the Woburn office of Jackson-Stops and progressed incredibly smoothly with excellent communication in a timely fashion by the team
Agent replied · 13 June 2024
Dear Vicky, thank you for acknowledging our Woburn team's high professional standards. Best wishes from us all at Jackson-Stops.
5/5
GoogleI met with Laura Aldridge she took me out on a viewing. I was really impressed and felt at ease she talked me through the process. Thank you
Agent replied · 20 June 2024
Dear Leah, We are really pleased to read your positive review regarding the service from our Wimbledon Office. We value feedback from our customers and thank you for taking the time to post this. Kind regards, Evie Fisher Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Jackson Stops London
Has Jackson Stops won any awards?
Yes. In The Trusted Agent 2026 awards: Jackson Stops, London won Platinum.
