Trusted Agent profile · London
★★★★★
971 reviews across 3 platforms
17-21, Church Road, London, SW19 5DQ
Jackson Stops's office in London, at 17-21, is rated 4.8 out of 5 across 971 reviews on three platforms, including 502 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
502
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
468
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for Jackson Stops, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service from Jackson-Stops in…
Excellent service from Jackson-Stops in Teddington. Strong support from Tom and Anne in changing tenants and from Natalie in finding and installing new tenants.
Dear Mr Little, we're pleased to hear you received an excellent service from Tom and Anne in Teddington, and thank you for taking the time to leave a review. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotA Breath of Fresh Air
Jackson-Stops went above and beyond my expectations and were a breath of fresh air in this highly competitive business. Mandy in the Cranbrook office was an absolute joy to deal with extremely professional, honest and the most helpful agent I have dealt with over a long period of searching for a new home. Sadly the house we are now trying to purchase is on with another agent who are far below par! I would not hesitate in selling a property through Jackson-Stops in the future. Just wish all estate agents were as pleasurable to deal with!!
5/5
GoogleOur one bedroom flat has been rented out by Jackson-Stops for over eight years. After the existing tenant gave notice, they recently found us new tenants. The whole process was professionally handled by Laura and we were pleased with the service received.PositiveProfessionalism
Dear Andrew, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Wimbledon Office. Thank you for using our services. Kind regards, Evie Fisher Customer Relations Team
1/5
TrustpilotWould have been nice to actually view the property!
We sat outside the property for 40 minutes waiting for the agent to show up, which she never did. When we finally got through to the office on the phone the agent who was meant to be showing us the property simply told us she had forgotten about us, with no apology offered - just a 'Can we do it another time, I can't leave the office now anyway.' A complete disregard for our time! Wholly unprofessional, and we aren't surprised that the landlords have been struggling to rent the property if the agent can't actually be bothered to turn up to viewings! We will be avoiding Jackson-Stops like the plague - and would advise any landlords to think twice before using their services!
1/5
TrustpilotWhat a bunch of unprofessional…
What a bunch of unprofessional individuals.......cheated out of a purchase by being bamboozled with a £10 thousand pound non refundable fee to open an " offer".....which according to one director was "normal" and Richard Addington as "never had any before....."....AVOID THIS FRANCHISE AT ALL COSTS....
Dear David, we’re sorry to see your review. Your feedback is important, please email further details to social.media@jackson-stops.co.uk so that we can investigate this. Thank you, Jo from Jackson-Stops
5/5
TrustpilotHighly recommended
Jackson-Stops have been fabulous from start to finish, communicative & helpful at every juncture. I wouldn’t hesitate to use their services again in the future.
Dear Matt, it's lovely to know that the service you received was fabulous from start to finish, and thank you for taking the time to leave a review. With best wishes from us all at Jackson-Stops.
5/5
TrustpilotJackson-Stops - Period Property Specialists
Jackson-Stops have been instrumental in the sale of our period Grade II listed property - their knowledge and experience of specialist properties was key. Supportive, excellent communication and always there at every stage of the sale process, i cannot recommend them enough.
Jackson-Stops acts on behalf of the owners of houses of all shapes and sizes, but we are particularly proud of our heritage selling period buildings of architectural or historic interest.Thank you for sharing your experience of Jackson-Stops. Best wishes from us all.
1/5
TrustpilotPoor Leadership = Poor results
Philip Ribon in the Bridport office is extremely difficult and unpleasant to deal with and we reccomend you use any other estate agency than this one. He writes rude emails when he hasn't followed things up, blames the client and is ineffective in selling houses.
Dear Alison, we're sorry to see your review. We value your feedback, please feel welcome to send further details to social.media@jackson-stops.co.uk and we will look into this for you. Kind regards, Jo from the marketing team
5/5
TrustpilotLoren Pogue has recently taken over…
Loren Pogue has recently taken over managing our property. Her communications have been timely and taken care of our concerns immediately.
Dear Susanna, thank you for your review and we're pleased to know that communication was timely. With best wishes from everyone at Jackson-Stops.
1/5
TrustpilotReally disorganised at every level
Really disorganised at every level. Repeatedly contacted with the same queries from different colleagues, they didn't log information, we weren't kept in the loop at all. On top of that very unapologetic about their lack of coordination. Will never use again.
We're really sorry to see your review and would like to get to the bottom of this. Please could you share branch details to social.media@jackson-stops.co.uk so that we can look into this for you? Best wishes, Jo from the Jackson-Stops marketing team.
5/5
GoogleSmooth process for renting a property, everything was on time. Arnie Linturn answered all questions quick and clearly. Will recommend this agency for my friends
Dear Aleksei, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our XXX office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Marilyn Plews, Customer Relations Team
5/5
GoogleTop ratings for Janine, who has been fantastic in securing us a flat. She has been attentive, pro-active and on the ball - thank you!
Dear James, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotExceptional highly recommended estate agents
James and Ria gave me an exceptional service with selling successfully. Huge experience and knowledge, friendly and ultra helpful. Totally trustworthy and I can highly recommend them! Thank you so much, Ali
Dear Ali, thank you for taking the time to leave a review for Ria and James at Jackson-Stops North Devon, and we are delighted to hear your positive views. With best wishes from all of us at Jackson-Stops.
5/5
GoogleI have never used the word magnificent before in a review but Kingsley Smith in the property management department has over the years I’ve rented a property done a magnificent job. He has turned what were unforeseen problems that could have caused me much disruption and upset into no problem at all for me with his seamless management of the repairs. His fast response and pragmatic approach has been second to none and I thank him for making my life easier by being so diligent at his job.
5/5
GoogleAmazing experience with Janine, made the whole process super easy! Loved how up to date she kept me, reassuring every step of the way.
Dear Rachel, Thank you for taking the time to leave a wonderful 5 star Google review. Janine will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotJackson-Stops (Bridport and Dorchester)
Jackson-Stops (Bridport and Dorchester) were supportive, professional, and responsive. This was consistent throughout initial discussions, brochure production, prospective buyer viewings, purchase negotiations, and monitoring the chain leading to a successful conclusion. We can recommend them whole heartedly.
Dear Alan, thank you for your lovely feedback, we know that selling a property can be stressful at times, we're glad our Bridport & Dorchester team guided you safely through the experience. Kind regards from us all at Jackson-Stops.
5/5
TrustpilotRichard Jones, Northampton
A somewhat belated review - Richard sold our Northampton house in 2016. I felt the team at Jackson-Stops & Staff did a really excellent job in selling our house. The brochure was well put together and had really superb photographs - it made our Victorian townhouse look so good that I had serious second thoughts about selling it. However, and more significantly, the price they suggested marketing our house at was quite a lot higher than rival agents had suggested. Jackson-Stops only seem to market good quality properties, and ultimately Richard's judgement of the market and his perception of the qualities of our house proved accurate. We achieved a sale at a price that was very acceptable to us. Far and away the best agents to use in Northampton, and if their other offices elsewhere are as well run, a firm I can wholeheartedly recommend, both for buyers and sellers.
5/5
GoogleSienna from Jackson Stops has been amazing and helpful throughout my property search! I would recommend her to all my family and friends, call Sienna if you want to find your dream home :)
Dear Hagjere, Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Marilyn Plews, Customer Relations Team
5/5
TrustpilotA pleasurable experience.
We were fortunate enough to have the expertise of Philip, Kate and Virginia when buying our house, they are friendly, efficient and knowledgeable making the whole experience a pleasure from start to finish.
Hi Henry, we are pleased that you experienced a friendly, efficient and knowledgeable service from Jackson-Stops, and thank you for taking the time to leave a review. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotEfficient and professional.
We received a very efficient and professional service from JS staff throughout the process!
Dear Sam, thank you for your review, and it is heartening to hear that you received a very efficient and professional service. With best wishes from everyone at Jackson-Stops.
1/5
TrustpilotPushy and rude
Apart from being 45 minutes late (they had forgotten about me) to a viewing I had arranged the day before. The follow up phonecall from a lady was awful. She was so pushy and arsey in trying to get me to make an offer, and was really rude when I wouldn’t give her personal details she was asking for. She kept saying she was old fashioned and thinks certain things should be done in a certain way, but if you ask me she should be saying she’s out of date. Complete lack of customer service. I was still keeping the house as an option if we changed our minds, however I have binned the brochure and will definitely not be making an offer thanks to this woman completely putting me off. It just confirmed even further that anything to do with this house is just hassle!
5/5
GoogleVery satisfied with Jackson-stops agjencia,my agent Laura made everything easy for me es I was really busy with my personal life,serious and professional I will suggest to everyone
5/5
GoogleThey’ve been friendly all throughout, and professional!
5/5
GoogleSienna and Arnold are absolutely helpful during the whole renting process. Their prompt response to tenants' questions and request is really appreciated. Definitely one of the best experience with a renting agent. Joe
Dear Joe, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Marilyn Plews, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Jackson Stops, London won Platinum.
