Jackson Stops London reviews

★★★★★ 5/5

Trustpilot

The big move!

This was my first time moving out from home so it was a momentous occasion for all involved. Our estate agent, Jon Sowton, was excellent and made sure everything ran smoothly and has kept in regular contact since to make sure we are ok. Everyone that myself or my mate have been in contact with at Jackson-Stops has been really helpful and professional. I would recommend this company to anyone looking to rent or buy properties in the South-West of London. Jolly good show!

Jimmy · 31 January 2018

★★★★★ 1/5

Trustpilot

Extremely rude and unproffessional

My flat mate and I recently booked second viewings on two rental properties with Jackson-Stops & Staff. The first was booked for 12pm and the second for 12.30. Whilst on route we got stuck in traffic and I immediately called the office to tell them we would be around 10 minutes late. A few minutes later I was called by Liz (a Saturday assistant) who was due to be showing us around. She was extremely rude despite me apologising for the delay. I suggested that if we were too late we could skip the first viewing and go straight to the second as this was the property which we preferred. Liz told me that she 'didn't understand my logic'. She also informed me that she was so cold that she simply couldn't wait outside so she had already gone in. We arrived at the property a few minutes later (around 12.10) and she said we could have an extremely quick look. The entire time she was talking about how she had other viewings to get to. We left and she then informed us that she had not brought her car or the keys for the second property so we would need to walk for 10 minutes back to the office - this was cutting in to our viewing times but she claimed that the fact that we were in a rush was entirely our fault! She suggested that we walk to the property whilst she drove, but I pointed out that this would clearly take even longer and she agreed to let us in the car. As my friend went to get in the front seat she told her to sit in the back as she needed to put her paperwork there - she proceeded to lay two sheets of paper on the front seat. As we drove she repeatedly spoke about she had to get to another customers viewing in 15 minutes so, again, we would have to look around very quickly. She said that 15 minutes were scheduled per viewing but yet she had to be at the next property 15 minutes after our appointment began! She said the next viewing was for a sales property so it was important that she was on time. We were astounded that she was openly telling us that her next viewing was more important than this one. When we expressed our dissatisfaction she became extremely defensive and argued that she was simply being 'direct'. We were disappointed as we liked the properties but simply couldn't work with this agency. We have seen many properties and never received such bad service. Avoid at all costs!

Alice · 27 January 2018

★★★★★ 5/5

Google

Very happy with our experience with Jackson-Stops, in particular with Sienna - thank you for being on top of everything!

Claire · 25 August 2023

★★★★★ 5/5

Google

We've had a great experience with Sienna. She was super kind, very responsive and reachable all the time. Thank you!

Hues · 25 August 2023

★★★★★ 4/5

Trustpilot

Efficient and professional estate agents.

They handled the viewings and negotiations professionally and efficiently. Kept us informed at every stage and helped get the sale through very quickly against a very tight deadline.

Margo · 22 December 2022

★★★★★ 5/5

Google

@Phoebe was very professional, answered all the questions and was prompt in getting back and following up. What else would you need. Awesome!

Mohit · 21 June 2021

★★★★★ 5/5

Trustpilot

First Class Service

From start to the finish the service we received was first class. Would 100% recommend Jackson-Stops and Ed Russell.

Graham · 7 September 2023

★★★★★ 5/5

Trustpilot

Loren

Loren at Jackson - Stops has been great. Always attentive and prompt in her responses and service

Stephen · 25 October 2023

★★★★★ 5/5

Trustpilot

Just completed our sale

Just completed our sale. Very impressed by the professionalism of Karl throughout the sale process. Always available, would highly recommend him to any vendors.Victoria Road Formby.

John · 8 February 2023

★★★★★ 5/5

Trustpilot

What an amazing team at Jackson-Stops…

What an amazing team at Jackson-Stops in Dorking. I can highly recommend them if you are selling a property. Nothing was too much trouble and they were all very understanding as we were selling our mothers house. Thanks all !

MrsP · 8 February 2021

★★★★★ 4/5

Google

Phoebe was helpful and professional. The properties she sent me were as my spec so viewings were not a waste of time

Julian · 21 June 2021

★★★★★ 5/5

Google

Very professional and excellent service, way beyond the call of duty. Many thanks to all the tea at Jackson-Stops wimbledon letting agents -Laura, Bethany, Elliot & Margaret for all helping me with the smooth move into our new home in Wimbledon Village.

Philip · 21 June 2020

★★★★★ 5/5

Google

Janine and Maddie have been super helpful and kind. They made finding a house and negotiating a tenancy agreement smooth :)

Posy · 21 June 2023

★★★★★ 5/5

Google

Amelia, Sienna and Jungmi at Jackson Stops are fabulous! they help me find good tenants and are always quick to respond.

1 · 21 June 2023

★★★★★ 5/5

Trustpilot

An excellent service!

Jackson-Stops Chipping Campden provide a very professional and friendly service. The team kept me informed and update throughout the whole process. I had many questions which were always answered and any next steps clearly explained. An excellent overall service!

Esme · 7 March 2021

★★★★★ 5/5

Trustpilot

Jackson Stops, first class execution …

Jackson Stops aimed high on the valuation and delivered. Very determined / hands-on approach. Attracted a lot of interest and numerous visits. Well done to the Bridport & Dorchester team!

Julian · 4 August 2022

★★★★★ 5/5

Google

Amazing experience using Jackson- Stops in Wimbledon with Eliza and Scarlet - can’t thank them enough for all their hard work and getting me my dream flat! They’re the BEST. X

Rebecca · 21 June 2022

★★★★★ 1/5

Trustpilot

Very poor communication & of-the-scale…

Very poor communication & of-the-scale valuations, their aggressive approach sticks out like a sore thumb. Use them at your peril but if you’re selling it means you will be on the market for a long long time.

Gabby · 6 July 2021

★★★★★ 5/5

Google

Highly recommend Antoinette at Jackson Stops. Thorough, friendly + quick to respond. Really appreciate all of Antoinette's help navigating a Wimbledon house share.

Laura · 21 June 2020

★★★★★ 5/5

Trustpilot

Very happy customer

Fantastic help and attention to detail. Couldn't ask for a better service.

Roderick · 24 November 2023

★★★★★ 5/5

Trustpilot

Thank you Jackson - Stops

Excellent service . Property beautifully presented . Efficient Staff . A satisfactory commercial outcome.Had a Buyer on Day one !Thank you all .Would not hesitate to use your company again .

TC · 4 February 2022

★★★★★ 5/5

Google

Sienna & Arnie are both pleasant and professional in their positions at JS. Their communication and updates in the rental process were on point and efficient. Would recommend.

Alex · 21 June 2022

★★★★★ 5/5

Google

Jackson-Stops Wimbledon helped me find my perfect home, especially with the help of our estate agent Eliza. She has been a great help ironing out the small details.

Oliver · 21 June 2022

★★★★★ 5/5

Trustpilot

Very responsive from initial call

Very responsive from initial call, always someone to answer calls from their office in Bridport, great brochure produced and was able to get many viewings with an eventual sale.

VC · 4 May 2022