Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThree Cs
Jackson-Stops were confident consistent and communicative throughout. From the moment Nick gave us a valuation, to Margaret conducting the viewings to Sara keeping us up to date with news and views JS were smooth operators who made our sale slide nicely along. John and Helen K
Helen · 3 July 2021
Agent replied · 13 June 2024
Dear Helen, thank you for sharing your experience working with Jackson-Stops, we're glad to hear our skills and professionalism ensured a smooth sale. Best wishes from us all.
★★★★★ 5/5
GoogleVery happy with the service from Jackson-Stops, and in particular with Sienna, our agent for our recent rental. Very helpful, and made the process very straight forward.
Nick · 25 August 2023
Agent replied · 20 June 2024
Dear Nick, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleLaura Alridge helped me and my boyfriend find our ideal flat! She is friendly, helpful and responsive, and acted fast with professionalism and initiative. Many thanks Laura!PositiveResponsiveness, Quality, Professionalism, Value
Hannah · 21 June 2021
★★★★★ 5/5
GoogleWhen we were looking for a new home to rent in the area, Laura Aldridge from Jackson Stops stood out: of the many agents that we interacted with during that time, she was by far the one who listened most carefully to our requirements/what we were looking for, and was proactive in helping us find the perfect place. She's been exceptionally friendly, accommodating, and efficient throughout, and as a result we're confident and excited about our upcoming move.
Helen · 21 June 2021
★★★★★ 5/5
GoogleWe recently moved into a new property advertised by Jackson-Stops, Wimbledon. Laura organised the viewing for us and assisted us with all the necessary paperwork, keeping us up to date with the developments every step of the way. She was professional and friendly throughout and we would definitely recommend them!
David · 21 June 2020
Agent replied · 20 June 2024
Dear David, I am writing to say thank you for your kind comments about the service you received from our Wimbledon Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 1/5
TrustpilotOur rental was not as described
Our rental was not as described The agents took so long to rectify the problemsThey are never passed on the exact facts to the landlady, who was not a very nice personThe facts were twisted by both parties to their advantage A very unhappy period in our lives
Sandra · 4 January 2021
Agent replied · 13 June 2024
Dear Sandra, we are really sorry to hear of your experience, if you'd like to email further details, we will investigate - social.media@jackson-stops.co.uk.Best wishes, Jo from the Jackson-Stops marketing team
★★★★★ 5/5
TrustpilotThey did a good job selling our house
They did a good job selling our house, a good team.
Thomas · 22 July 2024
Agent replied · 24 August 2024
Dear Thomas, thank you very much for your five-star review of our Bridport & Dorchester team and we wish you well in your new home. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotFabulous at communication ....
Fabulous at communication at every stage of the selling and buying process; they did what they said they were going to do and when they said they would - making the whole moving journey a little less stressful. Thank you hugely.
Mads · 1 April 2022
Agent replied · 13 June 2024
Dear Mads, we're delighted our staff took the stress out of your move. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotJackson-Stops in Pimlico
Harry Buchanan and his energetic team at Jackson-Stops are all consummate professionals with whom we have had a number of years' experience. We have bought through them, very nearly sold through them until we decided to withdraw and are now investigating the merits of renting with them. Their knowledge of the area and its market is unrivaled and we have every confidence that they will be there to guide us successfully when we take the next steps in our journey with them for a new home.
Kees · 12 December 2020
★★★★★ 1/5
TrustpilotThe worst agency company
The worst agency company which I was dealing in my whole life. Very unfair company who don't care about any one who is renting houses from them. Very unhelpful , never dealing with any problems , just taking money for everything whatever they can.Avoid them to have easier life
Romanooo · 26 August 2020
Agent replied · 13 June 2024
We're sorry to see your review, please email social.media@jackson-stops.co.uk with the name of the branch you contacted and we will pass on the feedback to our Director.
★★★★★ 5/5
GoogleEliza was a very friendly and helpful individual. She has a great knowledge and will definitely be using Jackson-Stops in the futurePositiveResponsiveness, Professionalism
Hope · 21 June 2022
★★★★★ 5/5
GoogleBig thank you to Sienna who made it so easy and efficient for us moving houses. She responds quickly to emails and enquiries. Couldn't ask for a better agent.
Sabine · 21 June 2021
★★★★★ 5/5
GoogleScarlet helped me to get the best house in Wimbledon. She is very kind and enthusiastic. Thanks to her ability to negotiate with the landlord, the conditions I needed was accepted. It's lucky to know her. It was a good experience to deal with her.
Sangoh · 21 June 2021
Agent replied · 20 June 2024
Dear Sangoh, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
TrustpilotSelling a Cottage during lockdown!
I recently sold my home in St Clement through Jackson-Stops. I was very satisfied with their professional service and their prompt responses to any queries I had. The consistent efforts, friendliness and support from the team were also very much appreciated.I would highly recommend Jackson-Stops.
Ilse · 15 June 2021
Agent replied · 13 June 2024
Dear IIse, thank you for your kind words, it means a great deal to us to be described in this way. Kind regards from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotHome letting
We've been very happy with the Newmarket team at Jackson-Stops.They rented the home extremely quickly, having initially suggested a rent we thought might be hard to achieve. The fact they achieved their target rent and so quickly was very pleasing. Professional, knowledgeable and happy to recommend.
Alistair · 26 March 2021
Agent replied · 13 June 2024
Dear Alistair, thank you for reviewing our Newmarket branch from the point of view of a landlord. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotFreddie exudes exactly what you want…
Freddie exudes exactly what you want from an estate agent. He’s polite, responsive, and effective, and he managed the entire process of buying the house from start to finish without any issue.
Patrick · 21 February 2023
Agent replied · 13 June 2024
Dear Patrick, we're delighted that you had a responsive and effective service from Freddie at Jackson-Stops Chester. With best wishes from all of us at Jackson-Stops.
★★★★★ 5/5
TrustpilotGreat communication and honest…
Great communication and honest efficient staff . Very accommodating when we wanted to visit the property at odd times. Would thoroughly recommend
Barbara · 23 November 2023
Agent replied · 13 June 2024
Dear Barbara, thank you for leaving a review and we are delighted that you would throughly recommend Jackson-Stops. Best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
GoogleWe are new to the area and need to rent a place in a short period of time.
Sienna from Jackson-stops at wimbledon has been very helpful and professional throughout the whole process. Really appreciated and highly recommended.
REX · 21 June 2022
Agent replied · 20 June 2024
Dear Rex, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home.Kind regards, Marilyn Plews, Customer Relations Team
★★★★★ 5/5
GoogleI found J-S in Wimbledon Village to be particularly professional and efficient in relation to my mother's let property. They kept in touch and listened to the way I wanted matters dealt with during the difficult times for tenants. They were good at reminding of the legal requirements for landlords. I particularly appreciated how Amelia and Jessica deal with some unusual circumstances with understanding and common sense .PositiveResponsiveness, Quality, Professionalism
Jennifer · 21 June 2022
★★★★★ 5/5
TrustpilotProblem with Bolier sorted
Loren Pogue sorted out problem with boiler on our rental flat. The work was done speedily and we were very grateful.
Robert · 6 December 2023
Agent replied · 13 June 2024
Dear Robert, we are pleased to hear that the issue you had with your rental property was resolved speedily, and thank you for leaving a review. With best wishes from everyone at Jackson-Stops.
★★★★★ 1/5
TrustpilotIs this agent underhand????
Second occasion contacting these agents ref a building plot that had fell through before in Wyverstone Suffolk. First time round I was told a certain chap/agent I needed to speak to was not available and he would call back. No call back I then phoned again to be told plot was under offer. Plot came back on the market last week end of June 2020, so my wife called as we were in the car driving past the plot. No call back again a couple of days later my wife contacts them online got live reply saying they would get back to her with info. Guess what no call back. So I phoned up on the 3/7/20 a couple of days later to be told plot under offer. Told we have your number if it falls through. Something not right with this agent be aware!!!!
Terry · 3 July 2020
★★★★★ 5/5
GoogleLaura was extremely helpful in sorting out the details within the property ahead of the new tenancy starting. I wouldn’t hesitate in recommending her - she is a considerable asset to Jackson-Stops!
Anne · 21 June 2020
★★★★★ 5/5
TrustpilotQuick progression under market pressure
Jackson-Stops Woburn helped us the purchasers, the vendors, and both our and their solicitors, to progress this purchase to exchange of contracts very quickly indeed. Always available, they were good to deal with, proactive and got information requested by us back as soon as possible.
Nick · 23 February 2021
Agent replied · 13 June 2024
Dear Nick, thank you for your review. We're proud to hear our team made your purchase as smooth as possible. Wishing you every happiness in your new home. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotEmily Wilson
Emily Once again I would like to thank you for the sterling effort you put into securing exchange of contracts in our sale and purchase. Your help and assistance has and continues to be first class. We also enjoyed your glass of champagne 😊.
Susan · 8 May 2021
Agent replied · 13 June 2024
Dear Susan, thank you for your 'first class' review of Emily at our Truro branch. Wishing you every happiness in your new home. Best wishes from us all at Jackson-Stops.
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