Jackson Stops London reviews

★★★★★ 5/5

Trustpilot

Professional, proactive, courteous

When I bought my property in Buckland in 2007, I was so impressed by Jackson-Stops Dorking that I vowed to sell via them when the time came in late 2020. I did consult other agencies but didn't find them convincing. I didn't need them to "gush" over my property but I did want them to be enthusiastic and this is where I felt JS had the edge. The staff are knowledgeable, courteous, lively, pragmatic and savvy; they priced the house correctly and managed the offers that came in professionally. My expectations were managed throughout the process. As the sale was linked to a divorce, there were several hurdles, all of which JS managed with good humour. And they even managed to find my next home! They let me know the minute a perfect cottage came onto the market in right area. JS don't just sell property, they guide the customer through the process. If you are looking for a professional firm that employs experts staff then you should look at Jackson-Stops.

Jacq · 29 March 2021

★★★★★ 5/5

Trustpilot

We sold our house in Northamptonshire…

We sold our house in Northamptonshire with Robert Godfrey who was absolutely fantastic. The team were highly professional and Sue was wonderful at managing the house viewings. Would very much recommend Jackson-Stops again

Karen · 19 December 2020

★★★★★ 5/5

Google

Sienna Kelmendi. Thank you once again for all your hard work. I’m incredibly grateful for your assistance and would gladly recommend your services to anyone in need of an excellent estate agent.

Jan · 17 January 2025

★★★★★ 5/5

Google

Phoebe Crossland is an excellent professional, very helpful and friendly! Only showed us properties that were aligned with our requirement. Highly recommended real-estate agency!

Karin · 21 June 2022

★★★★★ 4/5

Trustpilot

Persistent

Anthony was patient, persistent and is experienced

BD · 7 December 2023

★★★★★ 5/5

Trustpilot

Excellent

We have recently sold 2 properties with the team at Jackson Stops - Bury St. Edmunds and have another 2 sales currently going through. The team are professional, patient & genuine! We dealt mainly with Matt & Ro who are friendly, efficient & always reassuring during the sale process. Would not hesitate to recommend Jackson-Stops!

Osborn · 5 December 2023

★★★★★ 5/5

Google

We had a great experience with Jackson-Stops, particularly our agent Harry Payne. He was proactive, showed us 2 properties in Wimbledon with the exact specifications that we wanted in a home, and we picked one of them. The after-sales service was quick and efficient; we signed within 2 days of the viewing. Thank you, and we highly recommend them.

Smriti · 25 August 2023

★★★★★ 5/5

Trustpilot

Recognition for Exceptional Service

Recognition for Exceptional Service, Laura Howard Lettings

Nicholas · 14 October 2025

★★★★★ 5/5

Google

Arnold was a gentleman to deal with. Made the application process very easy!

Jack · 21 June 2023

★★★★★ 5/5

Google

Thanks for everything, Sienna! We’ve been very happy with her service. She’s always available to answer questions and get back to emails. She was very helpful in the process of finding a place to rent. Thank you, Sienna!

Rebecca · 8 October 2024

★★★★★ 5/5

Google

We have been working with Emily Peake , Lettings consultant from the Wimbledon office for our flat hunting. We are totally satisfied with her professional and friendly support. Look forward to moving in to our new place in October.

Michael · 22 September 2024

★★★★★ 5/5

Trustpilot

Outstanding service

We have had an outstanding experience having both bought and sold our house through Matt at Jackson-Stops. Clear, useful and importantly honest communication, ensuring progress is maintained, indeed, the pain of moving is greatly reduced when you have somebody as experienced as Matt on side.To be honest the whole team in the office were more than happy to help with queries, and all seemed to be aware of current progress whenever I called. Having bought several houses through different agents over the last few years Jackson-Stops haves been, by far, the most professional, helpful, responsive team I have had the pleasure of working with.

Clive · 9 December 2020

★★★★★ 5/5

Google

Eliza has been very helpful and showed us several properties until we found our next one! Truly appreciate the great service we’ve received.

Edmund · 21 June 2022

★★★★★ 5/5

Google

Scarlet and the whole JS team have been outstanding during the rental process of our new home. Scarlet kept us updated throughout the entire process. She’s super friendly, affable, and it has been a pleasure to deal with her. I wish to thank her and the whole team for their support during the process.PositiveResponsiveness, Professionalism

Shaheer · 21 June 2022

★★★★★ 5/5

Google

Sienna Kelmendi who i was in contact with at Jackson Stops Wimbledon was extremely helpful and professional. She was very understanding in regards to all my request and happy to go beyond in order to make sure i put at ease within the process. Would definitely recommend and Thank you so much to her.PositiveResponsiveness, Professionalism

Jacky · 21 June 2022

★★★★★ 5/5

Trustpilot

Martina from the Property Management Team

After struggling with some noise issues with the rental property we had recently moved into Martina from the Property Management Team was incredibly sympathetic, helpful and professional figuring out how we could get the issue resolved quickly with the letting agents. Would certainly recommend!

James · 19 June 2024

★★★★★ 5/5

Trustpilot

Excellent estate agents, personal service.

Jackson Stopps dealt with all viewings and secured a good price for our property, We were supported throughout the process of a difficult sale and purchase by the staff at Jackson Stopps, and by Lottie in particular. We were kept informed of progress and queries were dealt with promptly and efficiently. Lottie liaised with all parties to ensure the process went as smoothly as possible.

Susan · 23 January 2023

★★★★★ 5/5

Trustpilot

Thanks Karl

Thanks KarlGreat adviceProfessional serviceHighly recommended And a bottle of champers too 🥂😊

Greg · 10 June 2023

★★★★★ 1/5

Trustpilot

WOBURN OFFICE

WOBURN OFFICE Whilst maybe not directly the fault of the Company they were acting as the agent for a property I viewed. I was contacted at 1pm to be told the Landlord wanted to accept us as tenants and all the referencing paperwork would be conpleted after giving my family the good news I was emailed by the agent to say " actually they might now be offering it to a farmhand who lives local and doesnt need any of the maintenance sorting but will let you know" After a few follow up emails I got a response to say "sorry they are letting the other person have it"As potential tenants letting Agents do a lot of quite intrusive checks before even approaching a landlird, perhaps the same thoroughness should be applied before taking on Landlords.In the space of 24 hours we went from delight to bitter dissapointment which shouldnt happen.

John · 12 August 2020

★★★★★ 5/5

Trustpilot

Jackson-Stops team

Pip, Chris and the team did a great job selling our house. Good brochure, good advice on sale.

M · 21 November 2022

★★★★★ 5/5

Trustpilot

Excellent

Toby, Guy, Freddie and Trudy in the Mid-Sussex Jackson Stops office were outstanding in shepherding the sale of our home. If you are looking for a professional, ethical, efficient and friendly estate agent to work with, I highly recommend talking with them. Thank you for restoring our trust in estate agents!

Adam · 16 January 2024

★★★★★ 5/5

Google

Highly recommended. Not only were they professional and enthusiastic, but very caring and get things done. Thank you Phoebe and Alex. This world needs more agents like you.

YoungJoon · 21 June 2021

★★★★★ 5/5

Google

Phoebe was absolutely lovely. Our budget was quite low but were were not made uncomfortable about it. I totally recommend Jackson-Stops Wimbledon and I highly recommend Phoebe.PositiveResponsiveness, Professionalism

Andrea · 21 June 2021

★★★★★ 5/5

Trustpilot

Good experience

I've been living in a flat managed by Jackson-Stops Teddington office for the past 2 years. Throughout my time, I've found issues attended to relatively quickly and efficiently. Tallulah Keating has recently taken over as the property manager and I've found her to be especially courteous and highly responsive in her approach.

Omeral · 20 December 2023