Trusted Agent profile · London
★★★★★
942 reviews across 3 platforms
17-21, Church Road, London, SW19 5DQ
Jackson Stops's office in London, at 17-21, is rated 4.8 out of 5 across 942 reviews on three platforms, including 473 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
473
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
468
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for Jackson Stops, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleA big thank you to Laura for her fantastic help and support. She understood what I was looking for and without any doubts found a nice flat for me in Wimbledon. Very nice, kind, and polite person with great sense of humour, very helpful. If you are looking for any property just contact her and your wish will be her command. Thank you from the bottom of my heart
5/5
GoogleI had the pleasure of receiving assistance from Claudia while searching for a home. Even though I ultimately chose a property through a different agency, I’m incredibly grateful for Claudia’s persistent and consistent communication, as well as her efforts in coordinating with landlords on my behalf. Her support made my property search much smoother than anticipated.
Hi, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotMakes the challenges of letting much smoother
Moving to a new country is always a challenge. Paula B. and Jackson-Stops really helped make the process much smoother. I felt supported through the letting process. My move in was complicated by Covid and they were so helpful during that very stressful time.I feel like they give me plenty of notice if there is a need to enter the home and follow up on any needs.I plan to be here quite awhile and, if I ever need to move, feel I would look through their properties first.Thank you!
Dear Terri, thank you for taking the time to write a review for our Newmarket lettings team. We're glad to hear our staff, Paula in particular, took the stress out of your overseas move and you are happily settled in to your new home. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotLottie and the team at Jackson-Stops…
Lottie and the team at Jackson-Stops have been great to deal with and they have made the purchasing experience very easy and straightforward. I would highly recommend using Lottie and the Jackson-Stops team for any property transactions.
Dear Cormac, thank you for taking the time to review the professional service you received from Lottie at Jackson-Stops. We're glad to hear her professionalism shone through. Best wishes from us all, Jo from the marketing team.
5/5
GoogleSienna was a great help and support recently for myself and my partner when we were looking for a flat. I have nothing but good things to say about her.
Dear Joshua, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Marilyn Plews, Customer Relations Team
5/5
GoogleThanks Laura and team gave us a perfect experience in rental flat. Laura gave prompt follow up our enquiries and secured a wonderful flat for my family. She ensured the whole process is transparent to us and provided advices on our personal needs. Laura’s professional services exceeded our expectation and we highly appreciate the help by Laura and Jackson-Stops! :)PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotToby and all the Jackson-Stops team…
Toby and all the Jackson-Stops team have been amazing! They are so professional, helpful, easy to contact and go that extra mile. If we buy or sell in the future we will of course use Jackson-Stops.Thanks Toby!
Dear Libby, thank you for your glowing review of our Jackson-Stops Mid Sussex team, Toby in particular. Best wishes from us all.
5/5
GoogleSienna and Sarah were great - thanks for all your help :)
Dear Matilda , Thank you for taking the time to leave a lovely review regarding Sienna and Sarah. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleJackson-Stops helped us secure a house in Wimbledon. Throughout the process, Laura Aldridge was highly professional, courteous and responsive. She and her colleagues were all very helpful from beginning to end of the process. Laura did exceptionally well in converting challenging situations into a positive for us. I would highly recommend Laura as someone that can go the extra mile for her clients. Thanks again! Lucien & Aimee
5/5
TrustpilotWe purchased our first property through…
We purchased our first property through Jackson-Stops. From start to finish they were amazing.Throughout the whole process they kept in contact with us either through email or telephone call. Keeping us up to date with updates from the seller or the solicitor. Even when we were waiting for long periods of time for information, they would keep us informed that they are doing all they can to keep the process moving.Once we completed and we went to pick up the keys, we were greeted with friendly and chatty employees who were really happy for us. They even gave us a bottle of champagne which was a really thoughtful touch. They even said if they ever needed us we could contact them which we felt reassured and felt like we had support even after completion.We will definitely go back to Jackson-Stops for future purchases.Thank you again!George and Olivia
Dear George and Olivia, thank you so much for your glowing review. We're proud of our team's professionalism, experience and friendly approach guided you safely through your purchase. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotJackson Stops , Burnham Market
We would like to offer special thanks to Jackson Stops in Burnham Market. Tim, at the outset, then Carolyn and Jo, were always extremely professional and competent as well as calm and very pleasant, steering us through the sale. We certainly appreciated this help and would not hesitate in recommending them to others.
Dear Rye, we will pass on your kind words and thank you for taking the time to leave a review. We are pleased to hear that your experience with our Burnham Market team is one that you would recommend. With best wishes from everyone at Jackson-Stops.
5/5
GoogleMaddie was very personable, attentive and made the whole process rather straight forward. I very much recommend this company.
Dear Joanne, thank you for your wondering 5 star review regarding Maddie. She will be so pleased to read your kind comments. Kind Regards, Sarah Tranter, Customer Relations Team
4/5
GoogleWorking with Eliza made my life so much easier, she was professional and efficient in her work letting me get on with what I'm good at. Thank you again.
Dear Dominic, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Marilyn Plews, Customer Relations Team
5/5
TrustpilotMargaret Heath is the best
Margaret Heath is the best. She goes out of her way to be helpful.
Dear Roz, another wonderful review for Margaret! Thank you. With best wishes from everyone at Jackson-Stops.
5/5
GoogleI have recently viewed a property with Emily Peake on behalf of my friend, her customer service was outstanding aswell as being so helpful and enthusiastic. Her fantastic work ethic and values really make a difference when trying to find a property.
Dear Ruby, We really appreciate you taking the time to leave such lovely comments about Emily. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Katie
5/5
TrustpilotBrilliant work !
Jodie and Paula were simply outstanding! They made the move effortlessly and pleasent .very professional but also extremely friendly.could recommend them high enough .keep up the good work girls !
Dear Brett, thank you for taking the time to write a review of our fantastic Newmarket lettings team. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotKarl was great to deal with
Karl was great to deal with, always answered his phone and we where kept informed all the way to completion.
Dear Kevin, thank you for taking the time to leave a review for Karl at our Lancashire branch. Best wishes from all of us at Jackson-Stops.
5/5
GoogleViewing flats with Scarlet in Wimbledon was a very good experience, especially because of her kindness, professionalism and efficacy. She made it easy for us despite the stress and anxiety of finding a good flat. She arranged everything on time, was of great advice and even accepted to let us view again the flat we liked. I would recommend her again and againPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleScarlet has been very helpful finding us a new property to rent. She is so responsive that even on holidays when we have any questions or enquirers. She shows her professionalism in knowing our needs and then matches with the suitable properties. I would certainly recommend her to you all. Knock on the board: Scarlet is the best real estate agent in Wimbledon area! 🤩PositiveResponsiveness, Professionalism
5/5
GoogleEfficient and professional lettings service. Great job by Amelia, Janine and team. Their services are strongly recommended.
Dear Maha, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHighly recommend Jackson-Stops Wimbledon. We were looking for a flat and it was a bit difficult until we met Harry from Jacson Stops. He helped us finding the right property to rent and made the process easier for us. We are so happy with their service and definitely will suggest to our friends and everyone interested on finding the right property and being managed professionally.
Dear Ilda, It’s great to hear that you have had a brilliant experience with our Wimbledon office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleEliza has been very helpful throughout our property search, we can’t thank her enough, would happily recommend her to anyone in finding a property to rent !
Dear Elsie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Marilyn Plews, Customer Relations Team
5/5
GoogleScarlett was our agent. She provided an excellent service. Always keeping us updated with what was going on, in a timely fashion. She was also very helpful in helping us to navigate the Londonresi site, (which deals with references, and proof of income etc) which was cumbersome and repetitive. I cannot recommend her more highly. Simon BrownPositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe have rented out our property in SW18 with Jackson-Stops for over 3 years now. They found us great tenants who have only just moved out, and they found us new tenants within a matter of days. Margaret is fantastic in sorting any issues that may arise with a minimum of fuss. Their service really is invaluable to us.
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Yes. In The Trusted Agent 2026 awards: Jackson Stops, London won Platinum.
