Trusted Agent profile · London
★★★★★
942 reviews across 3 platforms
17-21, Church Road, London, SW19 5DQ
Jackson Stops's office in London, at 17-21, is rated 4.8 out of 5 across 942 reviews on three platforms, including 473 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
473
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
468
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for Jackson Stops, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotExtremely impressed
I have had the pleasure of working with Kathryn Anderson while we are looking to buy a house.She is extremely professional, honest and is in regular contact to keep us up-to-date.We hope we can continue to do business with her.Thank you Kathryn at Jackson-Stops!
Dear Melanie, thank you for highlighting Kathryn's integrity and communication skills. We will make sure your feedback reaches her. Best wishes from us all.
5/5
TrustpilotFantastic Service!
We recently purchased our home through the Newmarket branch. Lottie was extremely helpful and communicative throughout the process. We would highly recommend!
Dear Rachel, it's heartening to hear that you would recommend our services, and particularly those of Lottie in the Newmarket branch. Thank you, and best wishes from everyone at Jackson-Stops.
5/5
GoogleHarry is really nice. He was providing other available properties along the one we chose. In addition, he also highly respected our priorities.
Dear Doyle, It’s great to hear that you have had a brilliant experience with our Wimbledon office. Thank you for the 5* Google Review and for taking the time to share your feedback. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotThis sale of our home in Carlyon Bay…
This sale of our home in Carlyon Bay was my second experience dealing through Jackson -Stops. I was extremely satisfied by another truly professional experience and Ben Stanton and his team were active , self starting and highly communicative when it mattered.
Dear Sir John, thank you for reviewing our Truro team, we're delighted to hear you've had nothing but positive experiences of our team. Best wishes from all of us at Jackson-Stops.
5/5
TrustpilotA great team - informed and efficient
The team (Kelly, Emma and Sam) were excellent to deal with throughout the purchase process. They were always responsive and good communicators - positive and able to provide clear answers to our questions. The house guides (Camilla and John) were also engaging and informed. I would have no hesitation recommending the team.
Dear Richard, a wonderful five-star review - thank you. We are delighted to hear about your responsive experience with us, and that you would recommend our services. With best wishes from everyone at Jackson-Stops.
5/5
GoogleWe had a seamless move and really great service. I haven't rented in over 8 years and was made to feel no question was too silly. Harry spent quite an amount of time explaining how things work and made the whole process stress free and even enjoyable.
Dear Rachel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
TrustpilotI have had a difficult experience with…
I have had a difficult experience with Jackson-Stops not understanding how to deal with the sharing of the ownership of my flat with my daughter. However, Property Manager Jess Lynagh who liaised between myself and her management was exemplary, she listened, understood the issue and was always prompt in her replies and persistent in resolving the problem.
Dear Patsy, we are so pleased that issues were ironed out, and that Jess was able to support you and resolve problems. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotJackson Stops sold our house for us…
Jackson Stops sold our house for us recently. Jon and Yvonne in the Norwich office were very professional and helped us through 3 aborted sales. (No fault on their side, the market just cooled off) They stuck to their task and we achieved our sale the following month which has allowed us to build our forever home in North Norfolk. Thank you Jackson Stops and the folks in the Norwich office.
Dear Malcom, we are grateful for your review and to read that the service you received from Jon and Yvonne at our Norwich branch was professional and worthy of a 5 star review. With best wishes from us all at Jackson-Stops.
5/5
GoogleExcellent pro-active service! We have always found Jackson-Stops to be very professional over the last few years in terms of their letting service. However, we have also been very impressed just recently with their service in handling the sale of a rental property. They came up with a good list of viewings as soon as the property was put on the market, proved very helpful through the negotiation process and were quick to resolve a number of issues that could have delayed the sale. The whole team and particularly Ella were extremely helpful!
1/5
TrustpilotAbsolutely appalling sales experience
Absolutely appalling sales experience. From being told that the buyers were cash buyers to then being told they didn't have the deposit. No fact checking had been carried out and we were led along for months without regular updates and the agent side stepping and avoiding calls only to find out the sale had fallen through and Jackson-Stops were aware but hadn't even bothered to update us! Absolutely no follow through.
Dear Bridget, we are sorry to read about your experience and would like to investigate further if you can let us know which branch you were involved with. Please do email info@jackson-stops.co.uk. With best wishes from everyone at Jackson-Stops
5/5
TrustpilotExcellent valuation service and after…
Excellent valuation service and after care, Anthony was polite and courteous
Dear Mr bashar-al-sheklly, what a joy to hear that your experience was good, with excellent valuation and after care. Thank you for taking the time to leave a review. With best wishes from everyone at Jackson-Stops.
5/5
GoogleScarlet and Phoebe were great at ensuring that we had a smooth transition from accepting an offer on our house until the tenant moved in. They were always extremely prompt and professional in replying to queries which helped enormously. Thank you
Dear Nadia, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleI’ve recently let my property with Jackson Stops in Wimbledon Village, and was very pleased with how professional they all were. A special thanks to Laura, my house was photographed and let instantly. She was very efficient. Thanks again.PositiveResponsiveness, Professionalism, Value
Dear Nikki, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Wimbledon. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleLaura Aldridge was very helpful and friendly, and was always available when we had queries or questions. She went above and beyond in helping us secure the flat we were interested in. We would use Jackson-Stops again in the future.PositiveResponsiveness, Professionalism
Dear Taylor, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleJackson-Stops has always been helpful when we asked questions about the property we intended to rent, and responded to our queries at their earliest opportunity. Especially, many thanks to Elliot, who was really helpful during our move-in process, and when we were struggling to arrive in time to get keys, he happily came to us to hand in keys in person. No doubt we contact them again when we need help on properties to rent or buy!
5/5
TrustpilotExcellent
As always Ed Lottie and all the newmarket branch were superb in selling our property on duchess drive. In testing times they got it over the line always in touch in their professional manner to assure us in regards to the chain. Sold many properties in newmarket area with jackson stops and will do so in the future by far the best agents for this area
Dear Neil, what a lovely review - thank you. The team at our Newmarket branch will be delighted to hear that the service they provided for you was superb and that you will use our services in the future. With best wishes from everyone at Jackson-Stops.
5/5
GoogleSienna from Jackson stops Wimbledon has been absolutely wonderful in helping us find somewhere to live during this stressful rental crisis. Thank you sienna!
Dear Anika, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHaving just moved to the country, we’d had a tricky time trying to find the right flat for us but finally found the right fit with Jackson Stops. Thanks to Maddie, the process has been super efficient and smooth. She’s been incredibly responsive and professional throughout and has made the process seamless for us. Highly recommend.
5/5
TrustpilotReally helpful and friendly
Really helpful and friendly. Michelle was great with giving me as much information I needed about freehold leasehold to make the purches. Overall, very satisfied and I will come to Jackson-Stops when I rent the property or look at buying another one.
Dear Guy, many thanks for sharing your experience, it would be a pleasure to assist you again in the future. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotJackson Stops (Woburn) - Excellent Service
I would like to commend the professionalism and customer experience my family and I experienced when both selling and buying property through Jackson Stops via their Woburn Branch.
Dear Daniel, thank you for your five-star review of Jackson-Stops Woburn, and we are delighted to hear that your experience of buying and selling with us was so positive, and that you would recommend us.
5/5
GoogleIt has been a pleasure working with Jackson Stops Wimbledon lettings team. Friendly, professional and effective at what they do. In the last three months they have let two properties for me very quickly. The last one was marketed 3rd December & tenants moved in today (18th December)! Sienna has been fantastic making sure everything went smoothly. Thanks to all the team. Have a great Christmas.
5/5
TrustpilotI would highly recommend Jackson-Stops
I would highly recommend Jackson-Stops as an Estate Agent in the Reigate and surrounding areas.From the first initial meeting at our property to the final phone call following completion, Jackson-Stops were very professional and efficient. Everyone involved knew exactly where we were during the sales process, this reduced the stress of selling and purchasing a house. The success to buying a property involves all stakeholders working together to achieve the right outcome. Jackson Stops, and in particular our agent Chris, made sure that this took place. They had no problem making follow up calls on our behalf or liaising with Solicitors and other agents within the chain. I have to say, Jackson-Stops definitely went the extra mile for us! From Ryan
Hi Ryan, thank you for taking the time to leave a five star review about the service you received from Jackson-Stops Reigate. It is good to know that you felt they went the extra mile for you. With best wishes from all of us at Jackson-Stops.
5/5
TrustpilotOutstanding
An absolutely outstanding, professional and friendly service from Toby at Jackson Stops in Lindfield, we can't sing his praises enough. He made the process run smoothly from start to finish, the viewings were done well with great enthusiasm and he ensured we had a strong buyer. He provides great advice and guidance and really takes his time to make sure things are done properly, to a high standard. He has a calm manner, good attention to detail and takes everything in his stride.
Hi David, thank you for your review, and we are very happy to hear that the service you received was outstanding, professional and friendly. With best wishes from us all at Jackson-Stops.
5/5
GoogleCharlotte was very helpful with me getting my studio flat great service
Dear Ian, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Katie, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jackson Stops's London office has 942 reviews across three platforms: 473 on Google, 1 on Facebook (across the whole business), 468 on Trustpilot (across the whole business).
Jackson Stops London is rated 4.8 out of 5 across all 942 reviews, and 4.9 out of 5 on Google from 473 reviews.
Yes. In The Trusted Agent 2026 awards: Jackson Stops, London won Platinum.
Jackson Stops London, 17-21, Church Road, London, SW19 5DQ.
