Trusted Agent profile · London

Jackson Stops London reviews

★★★★★ Excellent

942 reviews across 3 platforms

17-21, Church Road, London, SW19 5DQ

Jackson Stops's office in London, at 17-21, is rated 4.8 out of 5 across 942 reviews on three platforms, including 473 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

473

Reviews on Google

This office

Facebook logo

5.0 / 5

1

Reviews on Facebook

Business-wide

Trustpilot logo

468

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Jackson Stops, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

From viewing stage to the management stage, I can truly say that Jackson Stop have been exceptional in their services. A great thanks to Laura Aldridge for finding the property for us, and Margaret for dealing with any issues that comes so promptly.PositiveResponsiveness, Quality, Professionalism, Value

Raika · 21 June 2021

Agent replied · 20 June 2024

Dear Raika, We are really pleased to read your positive review regarding the service from our Wimbledon Office. We value feedback from our customers and thank you for taking the time to post this. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Harry was professional and a clear and responsive communicator throughout my move into a new flat.

Samuel · 21 April 2024

Agent replied · 20 June 2024

Dear Samuel, Thank you for leaving a 5 star Google review. Kind regards, Katie, Customer Relations Team

5/5

Trustpilot

I can highly recommend Jackson-Stops

I can highly recommend Jackson-Stops. I was provided with an excellent service and guidance throughout the purchasing of my property. Big thanks to Lottie & Hayley (Newmarket office) for all their support.

Freddy · 20 March 2023

Agent replied · 13 June 2024

Dear Freddy, we're very pleased that you rated the service you received from Lottie and Hayley as excellent, and we will pass on your kind words to our Newmarket team. Best wishes from all of us at Jackson-Stops.

5/5

Trustpilot

I cant praise Ella and the team at…

I cant praise Ella and the team at Cranbrook enough, from start to finish an outstanding service, Ella has been in constant contact throughout, if your looking for someone to get you results then Ella is who you need, a first class service that gets you results

Wayne · 22 February 2021

Agent replied · 13 June 2024

Thank you for praising the proactive and professional service from Ella and our Cranbrook team. Best wishes from us all at Jackson-Stops.

5/5

Google

Lara was extremely helpful in finding us our lovely house and is very professional and friendly. She is also really responsive and any questions or problems we’ve had she has been super efficient in finding the solution for us. Thank you Lara! :)PositiveResponsiveness, Quality, Professionalism

Millie · 21 June 2021

Agent replied · 20 June 2024

Dear Millie, I am thrilled to read you have received a fantastic five star service from Lara in our Wimbledon office. Feedback is much appreciated by the teams and they will be happy to read your comments. Kind regards Marilyn Plews Customer Relations Team

5/5

Google

Very professional, very efficient and fantastic service. Many thanks to Amelia, Sienna and Charlotte who marketed and rented my flat in Wimbledon. Definitely recommended.

EBI · 10 April 2025

5/5

Google

Myself and friends have been looking for a property through Jackson Stops. As a first time mover, I have found found the process insightful and professional. Lara Hammond has been extremely helpful and accommodating to our needs during the property search. Would recommend.PositiveResponsiveness, Professionalism

James · 25 August 2021

Agent replied · 20 June 2024

Dear James, Thank you for your great review regarding our Wimbledon office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Marilyn Plews Customer Relations Team

5/5

Trustpilot

Fantastic company to deal with

Had to relocate to Suffolk for work purposes and dealt with Paula at Jackson Stops in Newmarket. Great service and everything was sorted for me quickly, having moved in within about 5 weeks since I initially enquired about a place to rent.Wound highly recommend the company.

Jonathan · 31 March 2021

Agent replied · 13 June 2024

Dear Jonathan, thank you for praising our Newmarket team for their support during your speedy relocation. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

A great experience!

Efficient, hard-working and approachable! Justine, Tim and John have been incredibly helpful and managed to secure a sale on our house within 15 days! Phone calls were promptly returned and any request was happily and quickly arranged. When a second viewing was requested on a late Friday evening, Justine paused her weekend to support us with this. The professionalism and dedication from this team is breath taking. Thank you for a great experience. You excel at what you do!

Lottie · 27 March 2023

Agent replied · 13 June 2024

Dear Lottie, it's wonderful to hear that you felt our team was efficient, hard-working and approachable and that you had a great experience. With best wishes from us all at Jackson-Stops.

5/5

Google

I would recommend Jackson-Stops to anyone looking to move in Wimbledon. Sienna has been so helpful and went above and beyond to find us our dream rental place.

Katie · 21 June 2023

Agent replied · 20 June 2024

Dear Katie, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Very helpful when getting settled in to…

Very helpful when getting settled in to the property and quick to answer any questions! Thanks to the team

Ruby · 17 November 2025

Agent replied · 24 January 2026

Dear Ruby, we are pleased to hear our team helped you to settle in your new home and thank you for your five star review of Jackson-Stops.

5/5

Trustpilot

Jackson-Stops Newmarket

Jackson-Stops Newmarket was our seller's agent. They, specifically Lottie, have been truly brilliant and could not have been more helpful and supportive. Communication has been excellent throughout, and Lottie has been proactive and facilitated our purchase quickly and efficiently without fuss. We are impressed and grateful.

A · 2 March 2021

Agent replied · 13 June 2024

Thank you for taking the time to leave this reveiw, complimenting Lottie's hard work and professionalism. Best wishes from us all at Jackson-Stops.

5/5

Google

Laura has worked tirelessly to secure a property for us. We've viewed many properties with other agents, but Laura went the extra mile to make sure she could find a property that was right for us. There wasn't a single property that we viewed with her that we didn't put an offer in for! She took the time to get to know what we're looking for and if it wasn't for her determination, we would have struggled for sure. Thank you Laura - you're a credit to your team!PositiveResponsiveness, Quality, Professionalism

Cara · 25 August 2020

5/5

Google

Laura Aldridge helped me to secure a flat for rental in Wimbledon. Throughout the process, she was highly professional, courteous and responsive. She and her colleagues arranged multiple viewings in a timely manner and were all very helpful. Laura did exceptionally well in converting challenging situations into a positive for her client. I would highly recommend Laura as someone that can be fully trusted and relied upon to go the extra mile for her clients. Well done Laura ! Thanks, Sami KhanPositiveResponsiveness, Quality, Professionalism, Value

Sami · 25 August 2020

5/5

Google

When me and my partner started to look for property’s to rent at the start of March, we stumbled across a place we really liked the look of that was extremely good value for the size, spec and location. We called Jackson stops immediately and they got us booked in for the first possible appointment which was very helpful as we knew the place would be off the market after it’s first viewing. The whole process from there was seamless, simple and supportive from Jackson Stops and the team. Bethany, Lauren, Amelia and Margret were all so helpful thought the process and I’d recommend them to anyone.PositiveQuality

Sol · 25 August 2020

5/5

Trustpilot

Highly Recommend

We purchased a property via Jackson Stops Newmarket. The team were very friendly, professional and motivated to keep the chain together, especially when it got rocky. Their experience and reach to others within the industry e.g. mortgage brokers, was very helpful and positively contributed to the outcome. Special mention for Sam, she is an absolute STAR, your employer should be very glad to have you!

Phil · 26 February 2024

Agent replied · 13 June 2024

Dear Phil. a wonderful review - thank you. We are pleased that you found our Newmarket team to be friendly, professional and motivated, and that you would recommend their services. We will be sure to pass on your special mention to Sam. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Excellent Service & Communication

The Jackson Stops team have been brilliant thus far, whether that is physical viewings or over the phone comms. They are polite, courteous and enthusiastic, and are very helpful - no matter the question. Oscar at the Weybridge branch has been particularly excellent. He has advised on offers and suitability, and gone above and beyond trying to help us find the perfect place.Couldn't recommend more.

Amber · 22 February 2024

Agent replied · 13 June 2024

Dear Amber, we are so pleased that you would recommend the services of Jackson-Stops and that the Weybridge team. especially William, have been brilliant. With best wishes from everyone at Jackson-Stops.

5/5

Google

Sienna was the best help when we found our flat to rent!

Mathias · 30 May 2024

Agent replied · 20 June 2024

Dear Mathias, Thank you for taking the time to leave a 5 star Google review. Kind regards, Katie, Customer Relations Team

5/5

Trustpilot

JACKSON STOPS BARNSTAPLE

We have been dealing with a huge number of agents whilst looking for a new home and to be honest, the majority of them were not particularly helpful or appear to care that much at all. So when it came to working with James and Ria, it was an enormous relief. I could not recommend Jackson Stops in Barnstaple more highly. I must have made about 50 phone calls and sent over 100 e mails over a 6 month period - and every single time, nothing was a problem, every issue was resolved quickly, efficiently and with a lot of care and attention. A fantastic service in every way for which will will be ever grateful.

Maria · 17 January 2023

Agent replied · 13 June 2024

Dear Maria, what a fantastic review of our Barnstaple branch and team and we are delighted that you have taken the time to write. We're pleased that you found the service efficient and delivered with care and attention. With best wishes from all of us at Jackson-Stops.

5/5

Google

Never got a flat so quickly in London!! Janine is a legend and has been v helpful & accommodating with our move! Thanks for everything Janine :)

Jess · 21 June 2023

Agent replied · 20 June 2024

Dear Jess, Thank you for your lovely 5 star review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Couldn't recommend them more

Been using the lettings department for years for our rented houses and have found Jackson-Stops Bury st Edmunds to be outstanding.

Mrs · 14 October 2025

Agent replied · 31 May 2026

Dear Mrs Bevan, it is wonderful to receive such a glowing recommendation, and we will pass on your thanks to our Bury St Edmunds team. Thank you and best wishes from everyone at Jackson-Stops.

5/5

Google

A huge thank you to Laura for helping my wife and I find the perfect place in Wimbledon. She's very professional & has been a fantastic help - from proactively reaching out with new property information to helping us with all our questions and finally enabling us to secure a wonderful flat - we highly recommend Laura to anyone looking to move. The experience & level of service has been truly exceptional!PositiveResponsiveness, Quality, Professionalism

Emil · 25 August 2021

5/5

Trustpilot

Great advice and service from the whole team

Since moving to Newmarket more than 15 years ago, we have only used Jackson Stops and Staff in. Newmarket. The most recent time was last September, when we decided to sell a property we had been renting. The whole team gave us great advice and service from setting the pricing strategy, managing the viewings and the end of tenancy for our tenants. We achieved a sales price that was £30,000 above the guide price. Thank you team Jackson Stops.

Martin · 20 January 2023

Agent replied · 13 June 2024

Dear Martin, thank you for leaving a review about the great advice and service you received from our Newmarket team. With best wishes from everyone at Jackson-Stops.

5/5

Google

Sienna has been brilliant to work with! Has been attentive, quick to respond and always very helpful, going the extra mile. Very happy with Jackson-Stops Wimbledon

Robert · 21 June 2023

Agent replied · 20 June 2024

Dear Robert, We really appreciate you taking the time to leave such lovely comments about Sienna. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Wimbledon team in the future. Kind regards, Sarah Tranter, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Jackson Stops's Google reviews

Questions about Jackson Stops London

How many reviews does Jackson Stops London have?

Jackson Stops's London office has 942 reviews across three platforms: 473 on Google, 1 on Facebook (across the whole business), 468 on Trustpilot (across the whole business).

What is Jackson Stops London's rating?

Jackson Stops London is rated 4.8 out of 5 across all 942 reviews, and 4.9 out of 5 on Google from 473 reviews.

Has Jackson Stops won any awards?

Yes. In The Trusted Agent 2026 awards: Jackson Stops, London won Platinum.

Where is Jackson Stops's London office?

Jackson Stops London, 17-21, Church Road, London, SW19 5DQ.

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