Trusted Agent profile · London

Jackson Stops London reviews

★★★★★ Excellent

920 reviews across 3 platforms

17-21, Church Road, London, SW19 5DQ

Jackson Stops's office in London, at 17-21, is rated 4.8 out of 5 across 920 reviews on three platforms, including 473 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

473

Reviews on Google

This office

Facebook logo

5.0 / 5

1

Reviews on Facebook

Business-wide

Trustpilot logo

446

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Jackson Stops, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Excellent service

We could not have been happier with the service we received from Jackson Stops, Woburn. Neil Abraham handled the sale of our property with both professionalism and friendliness. He has a great sense for the business, is always approachable and responsive and went way beyond the call of duty on several occasions. Thank you Neil.

Arzu · 23 February 2021

Agent replied · 13 June 2024

Dear Arzu, thank you so much for your glowing review of our Woburn branch, highlighting the professional and proactive service you received. Best wishes from us all at Jackson-Stops.

5/5

Google

Harry was very nice, he helped me throughout the whole process since the day I sent my offer to when I signed the contract. Always available when I had random question, polite and quick

Alice · 25 August 2023

Agent replied · 20 June 2024

Dear Alice, Thank you for taking the time to leave a lovely review regarding Harry. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Great Support All Around We worked with Laura after finding a house we really liked online. She took the time to give us a tour even on a Sat afternoon. She was extremely responsive in spite of our demanding timelines alowing us to move within weeks into a new house. Thank you Laura!

Gonzalo · 21 June 2021

Agent replied · 20 June 2024

Dear Gonzalo, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to Laura and the team. Kind regards, Marilyn Plews Customer Relations Team

5/5

Trustpilot

Great experience with Loren

Great experience with Loren, Loren was able to communicate effectively and in a timely manner to resolve an ongoing issue I had! Very pleasant and nothing was too much trouble for her.

Jem · 9 October 2023

Agent replied · 13 June 2024

Dear Jem, a lovely review - thank you, and it's wonderful to hear that your experience with Loren and the team was a positive one. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Excellent service.

The service provided by Anthony and the team at Jackson Stopps team at Woburn was exceptional. Not only did they achieve full asking price for my sale, but more importantly they were completely transparent with the information and maintained excellent prompt communication which is the most important quality when dealing with any sale.

KF · 16 June 2021

Agent replied · 13 June 2024

Dear KB, thank you for taking the time to leave your review, we're glad to hear our Woburn team were excellent communicators throughout your sale. Best wishes from us all at Jackson-Stops.

5/5

Google

Good service - Charlotte Bigsby was very friendly and helpful showing us the property.

Victoria · 22 September 2024

Agent replied · 22 October 2024

Dear Victoria, Thank you for taking the time to leave a wonderful 5 star Google review. Charlotte will be thrilled to read your kind comments. Kind regards, Katie

5/5

Google

Charlotte has been extremely responsive, professional and friendly throughout the whole process. Wouldn’t hesitate to recommend or use Jackson Stops again. Thank you very much for making a usually quite difficult transition so easy!

RS · 26 July 2023

Agent replied · 20 June 2024

Dear RS, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I have used Jackson Stop & Staff for over 15 years to rent out my properties. I have found them to be very reliable, but also they listen to your requests for what sort tenants you would like in the property. They are very efficient at the administration side as well. I would highly recommend them.

Barking · 1 December 2024

Agent replied · 8 December 2024

Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Wimbledon office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Katie

5/5

Google

Outstanding service - again - from Jackson-Stops! Especial thanks go to Sienna who is ably supported by Scarlet, together they make a formidable team in looking after my properties. Highly recommended! Great service from Jackson-Stops, especially from Laura who has found tenants for a number of my properties and helped sort out last minute problems several times. Always courteous, cheerful and helpful - someone I know I can rely on. I thoroughly recommend them as do my family members who also use them!PositiveResponsiveness, Quality, Professionalism, Value

L · 25 August 2023

Agent replied · 20 June 2024

Dear L S, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Marilyn Plews, Customer Relations Team

5/5

Google

I recently had the pleasure of working with Jackson-Stops Wimbledon, and I must say they are a beacon of trust and professionalism in the London real estate market. In a city where problem-solving is paramount when it comes to real estate, this agency stands out as a genuine problem-solver. A special shoutout to our agent, Charlotte, who was not only punctual and professional but a genuinely empathetic person. She radiated good energies and brought a touch of good luck to every house we visited. Her communication skills were top-notch, reflecting her natural business acumen and problem-solving abilities. Charlotte's empathy level was of the highest standard, making the potentially stressful process of house hunting a truly enjoyable experience. It's clear to me that she's not only born to be in this business but is on her way to becoming a game-changer in London's real estate scene. I cannot recommend Jackson-Stops Wimbledon enough for anyone in need of real estate services. Do yourself a favour and find Charlotte before everyone else does. She is, without a doubt, the epitome of what a real estate agent should be. Thank you, Charlotte and Jackson-Stops Wimbledon, for an outstanding experience!

Onur · 25 August 2023

Agent replied · 20 June 2024

Dear Onur, Thank you for your wonderful kind comments. We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Philip and his team were excellent

Philip and his team were conscientious and incredibly helpful, personable and considerate at all times and were the epitome of professionalism. I wouldn't use any other estate agent other than Jackson Stops now and all my relatives are doing the same because they go above and beyond.

Jane · 23 February 2022

Agent replied · 13 June 2024

Dear Jane, thank you for your heartfelt review, we're delighted Philip's team-work, expertise and diligence shone through. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

What a great team

The team at Jackson-Stops are outstanding. They handled my purchase & in particular Mandy went over & above the call of duty in chasing Solicitors, liaising with the vendor & always keeping me updated every step of the way. I highly recomend them & wouldn't hesitate in using them again. Thanks you for making things easy.

Spencer · 26 February 2020

Agent replied · 13 June 2024

Dear Spencer,Thank you very much for your review.Best wishes,Jo from the Jackson-Stops marketing team

5/5

Google

Super efficient, diligent, to the point and very courteous and friendly - highly recommend this agency, thank you so much to Harry and Joe!

Fiona · 20 February 2024

Agent replied · 20 June 2024

Dear Fiona, We really appreciate you taking the time to leave such lovely comments about Harry and Joe. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Wimbledon team in the future. Kind regards, Katie, Customer Relations Team.

1/5

Trustpilot

Sadly 1 star

Sadly 1 star. My experience with them is they are dishonest and will work within legal frameworks whilst lying to you. Bought a non primary residence in the Cotswolds with them recently, was told the oven was an everhot.. it’s not, it’s a smeg. Was told the property had previously been under offer at the same price.. it hadn’t, it was 150k lower, found out through severe googling this week. Was told the house had been surveyed and ready to go (we of course carried out our own) and lots of issues came up they knew about and didn’t flag. MOST ashamedly, they accepted out of asking and then AFTER doing all of the background checks and mortgage offer etc etc etc they told us that the house had an outstanding land issue (known about by them months before offer was made) that required hundreds of thousands of pounds to be paid to resolve and had no immediate timeline.

HihelloHey · 11 August 2023

Agent replied · 13 June 2024

Dear HihelloHey, we are sorry to hear about your experience, and would be grateful if you could email info@jackson-stops.co.uk so that we can find out more and ensure that the correct branch is aware of your issues. With best wishes from all at Jackson-Stops.

5/5

Trustpilot

New property management team is very helpful

They had some changes in the team, so we had our ups and downs but since Sylwia Chlopek (property manager) joined the team the experience is always very positive. Great communication, never leaves you hanging and super professional.

D · 23 April 2026

5/5

Trustpilot

A Fantastic team

A Fantastic team, lead by Anthony Jevons at The Hale office meant the sale of our property went smoothly from start to finish. The house was sold STC within 72 hours of agreeing to use Jackson Stops and the sale completed today without a hitch. Although more expensive than quotes from other agents in the area it was well worth it and certainly money well spent. I have no hesitation in recommending this agency and Anthony Jevons in particular

Consumer · 25 August 2023

Agent replied · 13 June 2024

Thank you for taking the time to leave a review, and we are delighted to hear that the sale of your property with Jackson-Stops Hale was smooth from start to finish. We are grateful to know that you would recommend Jackson-Stops. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Great service from Jackson-Stops

Great service from Jackson-Stops - couldn’t be better - especially Margaret who is very efficient, reliable and experienced being a great sounding board too - definitely highly recommended.

HappyCustomer · 6 November 2023

Agent replied · 13 June 2024

Thanks for your review and it's good to hear you experienced an efficient and reliable service from our team and Margaret in particular. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Highly recommend Jackson-Stops

I worked very closely with Lottie Watts and she ensured that the sale of my house and purchase of my new house went as smoothly as possible. Even though there were a couple of hiccups along the way, Lottie did not expect me to deal with anything, she absolutely took the stress out of the process by being available to speak to all parties and resolved the issues with the minimum of fuss. I would fully recommend using Jackson-Stops to either purchase a property form, or sell your property. I sold and moved into my new house within 4 months of my house going on the market.

Claire · 25 July 2023

Agent replied · 13 June 2024

Dear Claire, thank you for taking the time to leave a review, and it's good to know that Lottie's assistance helped your property purchase to go as smoothly as possible. We're pleased to hear that you would recommend Jackson-Stops! With best wishes from everyone at Jackson-Stops.

5/5

Google

We were new to London and had to move in a bit of a hurry, we are very thankful for the help from Lara Hammond, she was absolutely fantastic. Dealt with us and everything very professionally and efficiently. Would definitely recommend Lara to help with your move.PositiveResponsiveness, Quality, Professionalism, Value

Jay · 21 June 2021

Agent replied · 20 June 2024

Dear Jordan, Thank you for taking the time to leave such great feedback regarding your experience with us. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

Isaac Beesley-Roach did a great showing/viewing of a property - he was kind, took our needs into consideration and knew about the property.

Suriya · 26 November 2025

Agent replied · 26 December 2025

Dear Suriya, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

5/5

Google

I'm fully satisfied with their service. Everything was pretty vague to rent a house particularly for me as it was my very first time in UK. But it got so simple with their support. I strongly recommend Jackson Stop when renting a property.

곽은주 · 21 June 2022

Agent replied · 20 June 2024

Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Marilyn Plews, Customer Relations Team

5/5

Google

I recently rented a flat through Jackson-Stops, with Sienna overseeing my lease. I must say, I've never experienced such a seamless and swift process when searching for a home. From initial viewing to signing the lease, everything was accomplished within 1-2 weeks. The team at Jackson-Stops has been remarkably clear, responsive, and supportive throughout the entire journey. Their assistance and efficiency were truly commendable. Highly recommend!

Vivian · 21 May 2024

Agent replied · 20 June 2024

Dear Vivian, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Sienna. Please do not hesitate to contact us again. Kind regards, Katie, Customer Relations Team

5/5

Trustpilot

Great Job Karl

Thanks Karl at South-West Lancashire Jackson Stopps.Very professional throughout the whole sales process keeping all parties in touch for a successful sale

Mark · 3 March 2024

Agent replied · 13 June 2024

Dear Mark, thank you for your review of your experience with Karl at our Lancashire branch. we are delighted to hear that Karl's professionalism led to a successful sale. With best wishes from everyone at Jackson-Stops.

5/5

Google

Harry was unendlingly proactive, calling us regularly while we were searching, to check in and show us new properties. Thank you for all your help!

Jackie · 22 December 2023

Agent replied · 20 June 2024

Dear Jackie, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Jackson Stops's Google reviews

Questions about Jackson Stops London

How many reviews does Jackson Stops London have?

Jackson Stops's London office has 920 reviews across three platforms: 473 on Google, 1 on Facebook (across the whole business), 446 on Trustpilot (across the whole business).

What is Jackson Stops London's rating?

Jackson Stops London is rated 4.8 out of 5 across all 920 reviews, and 4.9 out of 5 on Google from 473 reviews.

Has Jackson Stops won any awards?

Yes. In The Trusted Agent 2026 awards: Jackson Stops, London won Platinum.

Where is Jackson Stops's London office?

Jackson Stops London, 17-21, Church Road, London, SW19 5DQ.

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