5/5
Millie helped me secure my first flat in London, in terms of negotiating rent and preparing paperwork. She responses fast and she’s always cheerful! :) Its a lovely flat and I’m very happy with JS’s service.
Trusted Agent profile · London
★★★★★
821 reviews across 2 platforms
16 Sussex Street, London, SW1V 4RW
Jackson Stops's office in London, at 16 Sussex Street, is rated 4.8 out of 5 across 821 reviews on two platforms, including 354 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Jackson Stops, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
Millie helped me secure my first flat in London, in terms of negotiating rent and preparing paperwork. She responses fast and she’s always cheerful! :) Its a lovely flat and I’m very happy with JS’s service.
1/5
Avoid renting through Jackson Stops Teddington
Jackson Stops Teddington branch support rogue landlords making outrageous claims on your deposit. Avoid renting through Jackson Stops. We were left with a bitter taste in the mouth after a flawless 4 year tenancy finished with a nasty financial grab. It went to arbitration, where we discovered this particular landlord did this all the time. Holmesdale Rd.
5/5
Pleasure To Deal With.
Had an appraisal visit (rental) from Paul from the Oxted branch today.Very professional, very, very efficient and extremely personable.Brilliant stuff. Thank-you.
Dear Jeff, many thanks for taking the time to review our Oxted branch. We're glad to hear your appraisal went smoothly and will make sure your kind words reach Paul. Best wishes from all at Jackson-Stops.
5/5
Fantastic service
My experience with Jackson-Stops has been great. Very efficient and friendly. Both Paula and Jodie been fantastic. Thank you.
Dear Liesel, thank you for your lovely review. Best wishes from us all at Jackson-Stops.
5/5
Very handled sale by Jamie of the…
Very well handled sale by Jamie of the Chelmsford branch. Thank you for making it simple
Dear Rory, thank you for taking the time to leave us a five star review, highlighting Jamie Stephenson's expertise. Best wishes from us all at Jackson-Stops.
5/5
Harry, Rob and the rest of the team provided a very Friendly and Professional service in regards to the sale of our flat in Pimlico in these difficult times. Their knowledge of the local market was exceptional and we cant thank them enough for guiding us through the process.PositiveResponsiveness, Professionalism
5/5
I rented a flat in Pimlico through Jackson-Stops and cannot recommend them enough. Very professional and efficient service, yet also with the personal touches that separate Jackson-Stops from larger agencies, more corporate agencies. Harriet in particular personifies these traits of the agency. Very happy with the overall service received.PositiveProfessionalism
5/5
Great renting experience with Jackson Stops. Professional and friendly team and who were always quick to sort out any issues or maintenance.
Dear Poppy, We appreciate you taking the time to submit your review regarding the service you received from our Pimlico Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team
4/5
Newmarket team
Polite staff that are willing to help their customers in a timely manner. Very happy with the service.
Dear Niall, thanks for sharing your experience of our Newmarket branch, highlighting their polite and professional manner. Best wishes from all of us at Jackson-Stops.
5/5
Great experience renting with Jackson Stops, would definitely go back in the future. The whole team is very professional and helpful.
Dear Annie, We are really pleased to read your positive review regarding the service from our Pimlico Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Sam Farnan Customer Relations Team
5/5
Super responsive to emails, messages, and phone calls! Very helpful to get the process moving fast!
Dear Abbie, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
5/5
Had a great experience with Jackson Stops when we were looking to rent. Will Dodds helped us through the process which went smoothly. I couldn't recommend him and the agency enough!
5/5
From the beginning of the process to…
From the beginning of the process to the last minute Jackson-Stops company was very helpful and responsive.
Dear Jamal, thank you for leaving us your five star review and feedback. Best wishes from us all at Jackson-Stops.
1/5
Underhand
Rented with them for just over a year - left the place in better condition that received but still received a large bill for professional cleaning. Incidentally some of the charges they leived throughout the process have now been made outlawed I belive which should tell you something about their integrity!
5/5
Jackson-Stops provided a very good service in our flat search, were very helpful and made every step of the process clear, I definitely recommend!
Thank you Arnaud, it was a pleasure to help you find a new home so quickly.
5/5
Very Professional
Very good communication and considerate regarding Covid precautions. Timely viewings scheduled over a short time frame.
Dear Heather, thanks for highlighting our communication skills and punctuality, best wishes from us all at Jackson-Stops.
5/5
Alex at Jackson Stops was so helpful in finding the right tenant for me as I live abroad. The communication and service level were excellent. I have no hesitation to recommend her and her team at jackson Stops!!PositiveProfessionalism
5/5
Went to view a Flat with Val
Went to view a Flat with Val, she was on time and ready to greet us upon arrival. Very informative and professional throughout the viewing. She was not at all pushy and stood out from some of the other Estate Agents I have used recently. I would recommend based on my experiences so far.
5/5
Daisy at Jackson Stops is knowledgable, professional and extremely helpful. She knows the Pimlico area like the back of her hand and is keen to go the extra mile for her clients. 5 stars!PositiveResponsiveness, Quality, Professionalism, Value
5/5
Brilliant service
Brilliant service, thanks very much @nathan. We love our new home.
Glad to hear it Luca, thanks for your review!
5/5
We sold our house through Jackson Stops…
We sold our house through Jackson Stops whilst simultaneously buying a new place they were the agent for. We found them to be organised, friendly and professional. Sound, calm advice from Richard. We got the result we wanted in both transactions and would unhesitatingly recommend them to anyone.
5/5
Staff was very friendly and helpful…
Staff was very friendly and helpful throughout the whole process!
Thanks Sean, we're glad to have helped!
5/5
William and Caroline have gone above and beyond to firstly find the incredible flat in Pimlico and for the efficient response to requests for contacts of handymen and moving us in. Thank you very much!PositiveProfessionalism
5/5
Jackson Stops Pimlico helped a complex deal to go through with the minimum of fuss over a long period during Covid. They went the extra mile to ensure matters were dealt with including post completion.PositiveResponsiveness
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Yes. In The Trusted Agent 2026 awards: Jackson Stops, London won Gold.