Trusted Agent profile · London
★★★★★
821 reviews across 2 platforms
16 Sussex Street, London, SW1V 4RW
Jackson Stops's office in London, at 16 Sussex Street, is rated 4.8 out of 5 across 821 reviews on two platforms, including 354 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Jackson Stops, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleGreat service and super responsive - would use again.
Dear George, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Marilyn Plews Customer Relations Team
5/5
GoogleWe recently bought a property using @Clarissa Haynes at Jackson-Stops. Super efficient, very helpful and was able to push the purchase through. Would recommend.
5/5
TrustpilotExcellent
Excellent, on the ball. Can’t fault Nathan’s attention to detail.
Thanks Andrea, we'll make sure your review reaches Nathan. Best wishes from us all, in particular our Burford branch.
5/5
GoogleWorking with Will at Jackson Stops on my rental property was a very good experience - he was very responsive and helped to get to a good outcome that the landlord & I were both happy with in negotiations. Thanks!
5/5
GoogleRob & his team were professional and a pleasure to deal with.
Dear Anna, We are delighted to read that our Pimlico Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
2/5
TrustpilotA bitter ending...
A bitter ending to what started out as a good experience. At the end of the lease agreement, JacksonStops only acted in favour of the LandLord, could not get their figures correct and left me having to recover monies directly with the landlord.
5/5
GoogleJackson Stops has during many years been very helpful in letting my property and lately also in selling. Very friendly and professional staff and I couldn’t recommend them more highly. Top marks.
5/5
GoogleJames, Harry and the Team at Jackson-Stops have been super helpful with the purchase of my flat in Pimlico - they come highly recommended. Nice and simple at every step along the way. Thanks for the help, looking forward to moving in.
4/5
TrustpilotReview Fenn House
Jackson-Stops were efficient and effective in positioning our property appropriately in the market, accurate in identifying the provisional sale price, coping with the unusual aspects of our sale and remained very professional throughout. All queries were answered promptly and support was gratefully received
5/5
GoogleThanks to the professionalism and good disposition of Harriet Devonald it was possible to finish in a very short time with the necessary paperwork to rent the apartment I was looking for. Electronic procedures have saved us a lot of time.
5/5
TrustpilotWimbledon branch
Great lettings experience.Unfortunately we ended up not renting through this agency but certainly hope to in future.Everyone here we came into contact with here was friendly, professional and always kept us updated on the latest developments.
5/5
GoogleWe are very pleased with the professional attitude and effort made by Harriet Devonald to successfully market our property. In light of our experience we have no hesitation in recommending Jackson-Stops Pimlico, they are outstanding.
5/5
GoogleHad a great experience with Will - really helped us with logistics as well as having excellent knowledge of the property and local area
5/5
GoogleDAISY our agent was very professional and reactive. Really helpful when you are a foreigner and is renting in UK for the first time.
5/5
GoogleHighly recommend, great service! Would use again!
Thank you Kimberly, we are glad to hear you are enjoying your flat.
5/5
GoogleHad William Dodds (Lettings Team Manager) help myself and two friends move to a new property in Pimlico. Was very friendly, responsive, and helpful. Would highly recommend!
5/5
GoogleThe Jackson Stops Pimlico team have been brilliant to work with from start to finish with our sale - super helpful and always available to chat and support. Would highly recommend!
5/5
GoogleVery professional and knowledgeable agents with an enthusiasm for the area and the properties they sell. Highly recommend.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotHad a very positive experience getting …
Had a very positive experience getting a let agreed. Jon worked very efficiently and we were able to agree a price in a matter of half an hour and move in a few days later.
5/5
GoogleThe service is amazing and all people working there are doing brilliant job trying to help as much as it is possible. Thank you Jackson-Stops and negotiator Alice Bletsoe-Brown!
5/5
GoogleAn exceptional estate agent for letting and managing properties. Alex, Caroline and Claire, always go the extra mile.
5/5
GoogleAll my requests were done.
5/5
GoogleHad a great experience dealing with J-S Pimlico. William in particular was excellent.PositiveQuality, Value
5/5
GoogleJackson-Stops are helpful, professional and polite. Answering quickly and efficiently, working with them was rather smooth. Would recommend!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Jackson Stops, London won Gold.
