5/5
TrustpilotGood morning
Agent replied · 2 June 2026
Dear Mary, we are happy to hear that things are back on track and thank you for your five star review of Jackson-Stops.
Trusted Agent profile · London
Jackson Stops London reviews
★★★★★
820 reviews across 2 platforms
16 Sussex Street, London, SW1V 4RW
Jackson Stops's office in London, at 16 Sussex Street, is rated 4.8 out of 5 across 820 reviews on two platforms, including 354 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Jackson Stops, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotGood for buyers terrible for sellers
Good for buyers terrible for sellers, high valuations then lead to losing money when they can't sell it! Poor advice too.
5/5
GoogleFor our property search, Will Dodds did an excellent job sourcing properties and quickly responding to queries with good knowledge.
5/5
GoogleBest experience in London.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGreat all round experience with Will. Thank you
4/5
GoogleAs a tenant, I've not had any problems with this estate agent so far, and they cover some nice areas like Pimlico and Kensington.
5/5
TrustpilotFriendly
Friendly, quick at responding to any questions and requests. Great service... Jackson never Stops 😂
5/5
TrustpilotFeedback:
Agent replied · 2 June 2026
Dear Chantel, a wonderful five star review of Jackson-Stops, and in particular your experience with Rob - thank you. With best wishes from everyone at Jackson-Stops.
2/5
TrustpilotAt best mediocre
At best mediocre. 3 days to return calls, a different person to speak to every time.
1/5
GoogleI only look in the window
5/5
GoogleRating only, no written review.
Agent replied · 20 June 2024
Dear Daniel, Thank you for your lovely 5 star review. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThe best!
Agent replied · 20 June 2024
Dear Allegra, Thank you for your wonderful 5 star review. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied · 20 June 2024
Dear Alejandra Correa , Thank you for taking the time to rate your service with our Pimlico office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied · 20 June 2024
Dear Andaru, Thank you for leaving a 5 star Google review. Kind regards, Marilyn Plews, Customer Relations Team
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 20 June 2024
Dear Tilly, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Marilyn Plews Customer Relations Team
5/5
TrustpilotLovely supportive team!
Rating only, no written review.
Agent replied · 13 June 2024
Thanks Judit, we appreciate your review. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotSuperb service and very friendly team!
Rating only, no written review.
Agent replied · 13 June 2024
Dear Susanna, we really appreciate your feedback, thank you.
2/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Jackson Stops London
How many reviews does Jackson Stops London have?
Jackson Stops's London office has 820 reviews across two platforms: 354 on Google, 466 on Trustpilot (across the whole business).
What is Jackson Stops London's rating?
Jackson Stops London is rated 4.8 out of 5 across all 820 reviews, and 4.9 out of 5 on Google from 354 reviews.
Has Jackson Stops won any awards?
Yes. In The Trusted Agent 2026 awards: Jackson Stops, London won Gold.
Where is Jackson Stops's London office?
Jackson Stops London, 16 Sussex Street, London, SW1V 4RW.
