5/5
TrustpilotVery helpful
Very helpful, friendly people!
Agent replied · 13 June 2024
Dear Johanson, thank you for your review! With best wishes from everyone at Jackson-Stops.
Trusted Agent profile · London
Jackson Stops London reviews
★★★★★
821 reviews across 2 platforms
16 Sussex Street, London, SW1V 4RW
Jackson Stops's office in London, at 16 Sussex Street, is rated 4.8 out of 5 across 821 reviews on two platforms, including 354 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Jackson Stops, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotResponsive Agent
We bought our house via Jackson-Stops and the service was excellent. Our advisor Ria, was very responsive and chased vendors and solicitors on our behalf. Highly recommend
Agent replied · 13 June 2024
Dear Charles, we're delighted to see your glowing review of our Barnstaple team. Thank you.
5/5
GoogleExcellence Service. Very well looked after. Above and beyond.
Agent replied · 20 June 2024
Dear Louisa, Thank you for taking the time to leave a wonderful 5 star review. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotExcellent service!
Bridport and Dorchester branch were fantastic! Couldn't have asked for more. Polite kind and attentive. Quick to respond with any question, however small. Really lovely service. Thank you!!
Agent replied · 13 June 2024
Dear Bridget, thank you for your lovely review of our Bridport & Dorchester team. Best wishes from us all at Jackson-Stops.
5/5
GoogleRobert Dawson, aided by Harry, went above and beyond ensuring the lawyers didn’t just go round in circles by frequently talking client to client to iron out molehills that otherwise threatened to become mountains, derailing the deal. Cheerful throughout despite a really testing sales process with three different buyers. Highly recommendedPositiveQuality, Professionalism
5/5
TrustpilotVery efficient
Very efficient, responsive, helpful and professional
Agent replied · 13 June 2024
Dear Si, thank you for taking the time to leave a review and we're delighted that you felt your experience with Jackson-Stops was very efficient, responsive, helpful and professional. With best wishes from everyone at Jackson-Stops.
1/5
GoogleIf you are a tenant do not come come to this. They help the landlord steal your money because they have obviously more interest from the landlord side.They break into the property without notifing the Tenant just because they think 'the tenant doesn't need to know'. Unless you have a very good solicitor and have lots of time.
5/5
GoogleJackson-Stops have yet again found us a tenant for our flat, under particularly challenging conditions. The team gave regular feedback and their market knowledge was excellent!PositiveProfessionalism
Agent replied · 20 June 2024
Dear Felicity, Thank you for your kind words regarding our Pimlico office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Marilyn Plews Customer Relations Team
5/5
TrustpilotGreat team
Great team, smooth transactionThanks again
Agent replied · 13 June 2024
Dear Adrian, thanks for your review! With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotExcellent
Excellent, friendly and professional service. Always available when needed and providing appropriate advice where needed Highly recommended !
Agent replied · 13 June 2024
Hi Arnold, thank you for taking the time to review your experience with Jackson-Stops and we are pleased that you felt you received an excellent, friendly and personal service, and that you would recommend us. Best wishes from all of us at Jackson-Stops.
5/5
GoogleWe found a flat with William at the Jackson-Stops Pimlico Westminster Office. He took the pressure off our situation with having just relocated to London from overseas. William, and the rest of the team, provided very timely, knowledgeable, and personal service.
5/5
GoogleI would recommend Jackson and Stops Pimlico without reservation. Will Dodds could not have been more helpful. Throughout our search for a rental property he was reliable, honest and helped us get a great deal on a beautiful flat. Many thanks.
5/5
TrustpilotTop agency!
As a company that uses estate agents frequently for residential sales we can confirm Jackson-Stops stand out. Height of professionalism and they get the job done!
Agent replied · 13 June 2024
Many thanks for highlighting our professionalism and effectiveness, best wishes from us all at Jackson-Stops.
5/5
TrustpilotWe viewed a house through Jackson-Stops…
We viewed a house through Jackson-Stops and were very happy with the service we received. Always efficient and courteous and they kept us up-to-date at all times.
Agent replied · 13 June 2024
We really appreciate your feedback, thank you!
5/5
GoogleThe lettings team at Jackson-Stops Pimlico are first-rate. They pay attention to detail when finding a tenant and, most importantly, look after you extremely well once the tenancy is secured through the property management team. We have used other agents when letting our property and they are very poor by comparison - so we will always turn to Jackson-Stops first.
5/5
TrustpilotPurchase
Having recently purchased through Jackson Stops, I found the team very friendly & professional and I would not hesitate to recomend for sales or purchase.
Agent replied · 13 June 2024
Dear Sanj, thank you for your five star review and feedback. We wish you every happiness in your new home. Best wishes, Jo from the Jackson-Stops marketing team.
5/5
TrustpilotExcellent Agency
We were given valuable advice and excellent service throughout the sale and marketing of our cottage
Agent replied · 13 June 2024
Hi Sophie, it's very good to hear that you felt the advice you received from Jackson-Stops was valuable, and that the service was excellent. Thank you for taking the time to leave a review. Best wishes from us all at Jackson-Stops.
1/5
TrustpilotPoor negotiators
Poor negotiators, more for buyers than sellers as only after the commission which is high. Placed a family barn on the market & they won with high value then drop 7% after a year not selling then another 3% for good measure, whilst issuing buyer demands for un needed repairs etc-still unsold and the owner, my widow stressed. Avoid.
5/5
Googlenice agent professional service fair price
Agent replied · 20 June 2024
Dear Bowen,Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe have both bought and sold through this office. The team are the go-to agents for Pimlico Grid. Professional knowledgeable and friendly.
Agent replied · 20 June 2024
Dear Andrew, Thank you so much for the fantastic feedback, the team at Pimlico are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Marilyn Plews Customer Relations Team
5/5
GoogleThe best, most courteous letting agents I've dealt with so far! A pleasant experience throughout, from arranging to view the flat to collecting the keys. Thank you for your help Paddy.
Agent replied · 20 June 2024
Thank you Andrei, it was a pleasure to work with you. I hope you enjoy your new home. Kind regards, Paddy
5/5
TrustpilotVery helpful
Very helpful , professional and proactive
Agent replied · 13 June 2024
Dear Ian, thank you taking the time to leave a review about the service you received. With best wishes from all of us at Jackson-Stops.
5/5
TrustpilotA very professional service supporting…
A very professional service supporting both my sale and purchase . Would recommend.
Agent replied · 13 June 2024
Hi Robert, thanks for taking the time to leave a positive review for us - it really does help others to see that you received a very professional service. Best wishes from all of us at Jackson-Stops.
5/5
TrustpilotFantastic
Fantastic. The best estate agents for properties in Dorset. Very professional and efficient service throughout.
Agent replied · 13 June 2024
Dear Hannah, thank you for such a gracious review of our services. Best wishes from us all at Jackson-Stops.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Jackson Stops London
Has Jackson Stops won any awards?
Yes. In The Trusted Agent 2026 awards: Jackson Stops, London won Gold.
