Trusted Agent profile · London

Jackson Stops London reviews

★★★★★ Excellent

821 reviews across 2 platforms

16 Sussex Street, London, SW1V 4RW

Jackson Stops's office in London, at 16 Sussex Street, is rated 4.8 out of 5 across 821 reviews on two platforms, including 354 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

354

Reviews on Google

This office

Trustpilot logo

467

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Jackson Stops, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Great job by Jackson-Stops when selling my flat. Many thanks to Harry Buchanan and his team. They were courteous and professional.

Harry · 21 June 2020

5/5

Google

Prompt-helpful-real knowledge & understanding of the local area. Highly recommended

Richard · 23 November 2023

Agent replied · 20 June 2024

Dear Richard, Thank you for leaving a 5 star Google review. Kind regards, Marilyn Plews, Customer Relations Team

5/5

Google

Great service from Will. Always available and found a tenant in less than a week. Brilliant.

Dan · 21 June 2023

Agent replied · 20 June 2024

Dear Dan Hobbs, Thank you for your lovely 5 star review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Will is highly efficient and client focussed. Highly recommend.

James · 21 June 2022

5/5

Google

Robert Dawson was extremely informative and helpful. Highly recommended!

Jason · 21 June 2022

5/5

Trustpilot

Professionalism in difficult times…

I can recommend my selling experience with Jackson Stops, in particular the professionalism of Mandy Bissell who followed the process (during a difficult time with Covid and associated complications) from beginning to end.

Carol · 17 February 2021

Agent replied · 13 June 2024

Dear Carol, thank you for praising our professionalism during these challenging times, best wishes from us all, Mandy in particular!

5/5

Google

Rob and the staff at JS are a real pleasure to be house hunting with - very professional, not pushy and they get the best properties first. Cannot recommend enough!PositiveResponsiveness, Professionalism

Will · 21 June 2021

Agent replied · 20 June 2024

Dear Will, Thank you for your great review regarding Rob and our Pimlico office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Marilyn Plews Customer Relations Team

5/5

Google

The whole process run smoothly. The team was very helpful and responsive - our agent Alice was just great!!

Ali · 21 June 2020

5/5

Trustpilot

The Pimlico office of Jackson-Stop provides an excellent professional service. Very satisfied.

The Pimlico office of Jackson-Stops sold my house. It was a very difficult market but they got a good price and I was very happy with the service. They clearly understood the market very well and gave me very good advice during the whole process. I would strongly recommend Jackson-Stops to others wishing to sell property in Pimlico.

Roger · 6 April 2022

5/5

Trustpilot

Superb Service

We had a superb service from Ria and James who kept us updated throughout the process and would not hesitate to use or recommend Jackson-Stops for any property requirements

Yvette · 11 October 2021

Agent replied · 13 June 2024

Dear Yvette, thank you for sharing your experience of our Barnstaple team, highlighting James and Ria's teamwork and professionalism. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

The Jackson Stops staff were most…

The Jackson Stops staff were most helpful and they were easy to get hold of and they kept me well informed in regard to the progress of the sale.

Customer · 4 October 2021

Agent replied · 13 June 2024

Thank you for acknowledging our staff's excellent communications skills - best wishes from us all at Jackson-Stops.

5/5

Google

Super helpful. Harry Buchanan was really professional and efficient in assisting us look for investment properties. Really impressed.

Daniel · 21 June 2020

5/5

Trustpilot

Amazing!

At every step ofrenting out the appartment, the whole team at Jackson Stops worked in harmony with great professionalism and compassion. They were just amazing!

Jamila · 24 March 2022

Agent replied · 13 June 2024

Dear Jamila, thanks so much for your glowing five star review! Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

Fantastic service

The experience of buying a house doesn't have to be stressful or time-consuming. With Lucy and her teams' professionalism and round-the-clock service, everything's made easy, quick and possible.

Alan · 28 September 2021

Agent replied · 13 June 2024

Dear Alan, we are delighted to receive your five star review, complimenting our professionalism and ability to achieve excellent results with minimum fuss. Best wishes from us all at Jackson-Stops.

1/5

Trustpilot

Be careful when engaging WA14 office

Be careful when engaging WA14 office. Seriously let down by the dog eat dog way of operating so went with competitors who are strait talkers and provide fair advice.

Gabby · 10 July 2021

Agent replied · 13 June 2024

Dear Gabby, we're sorry to see this review. We've raised this with our Jackson-Stops Hale branch director, Anthony Jevons, who cannot connect your experience with our business. We would welcome a chance to discuss this in person, please would you share your contact details via email to social.media@jackson-stops.co.uk? Many thanks, Jo from the Jackson-Stops marketing team.

5/5

Trustpilot

Excellent service

The sale of our house was admirably handled by the Woburn office of Jackson-Stops and progressed incredibly smoothly with excellent communication in a timely fashion by the team

Vicky · 1 July 2021

Agent replied · 13 June 2024

Dear Vicky, thank you for acknowledging our Woburn team's high professional standards. Best wishes from us all at Jackson-Stops.

5/5

Google

Tough purchase at a tough time. Tbh they managed the process in a fair and reasonable way, without introducing obstacles that can often be introduced. Thank you.PositiveResponsiveness, Professionalism

Neil · 21 June 2021

Agent replied · 20 June 2024

Dear Neil, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Marilyn Plews Customer Relations Team

5/5

Google

Agent Mr William Dodds​ is very helpful. Professional service in general!

Puyi · 21 June 2023

Agent replied · 20 June 2024

Dear Puyi, Thank you for your lovely words and for leaving a 5* review. Kind regards, Marilyn Plews, Customer Relations Team

5/5

Google

Alex and William of the rental department and indeed Harry on the sales side of Jackson-Stops have been very attentive and professional and we would whole heartedly recommend them to anyone wishing to rent or indeed sell a property in the Pimlico area.

Susie · 21 June 2023

1/5

Trustpilot

Badly managed

If it were possible to rate the Teddington office with a minus 1, then this is what we would give. What started with an excellent user experience and pleasant staff, ended up with us being double crossed after paying a deposit and us losing the property that we were promised.Would not place any trust in this organisation. Pleasant staff but c**p and old fashioned management.

Expat · 12 January 2020

5/5

Google

I have collaborated with Will for many years. He is in charge of our property portfolio in London. Over this period, I have been unfailingly impressed with Will’s professionalism, energy and input. He does not hesitate to go the extra mile to provide us with a first class service. An exceptional young man.

Carlos · 21 June 2022

5/5

Trustpilot

Midhurst Jackson Stops

The team at Midhurst are highly professional. Nick, in particular, really took the time to thoroughly understand what we were looking for. Highly recommend in the West Sussex area.

P · 22 February 2021

Agent replied · 13 June 2024

We really appreciate your feedback and are pleased our Midhurst team delivered a professional service. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

A Difficult purchase handled expertly

Brian Bishop, Taunton Office, piloted us through a complicated and difficult house purchase with great calmness and reassurance. He helped keep us sane!He was a pleasure to work with.

Paul · 22 February 2021

Agent replied · 13 June 2024

Dear Paul, thank you for your five star review, we're glad to hear Brian's experience shone through! Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

Great service

I worked with the agent Arnold Linturn who has helped me a lot with my property search. The efficient and personalized service was great.

Horace · 20 January 2022

Agent replied · 13 June 2024

Dear Horace, thanks for such a glowing review. Best wishes from us all!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Jackson Stops's Google reviews

Questions about Jackson Stops London

Has Jackson Stops won any awards?

Yes. In The Trusted Agent 2026 awards: Jackson Stops, London won Gold.

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