Trusted Agent profile · London

Jackson Stops London reviews

★★★★★ Excellent

856 reviews across 2 platforms

16 Sussex Street, London, SW1V 4RW

Jackson Stops's office in London, at 16 Sussex Street, is rated 4.8 out of 5 across 856 reviews on two platforms, including 389 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

389

Reviews on Google

This office

Trustpilot logo

467

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Jackson Stops, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Robert Dawson was very helpful in assisting with a tricky sale! Thank you for being so proactive and going above and beyond to help!

Ollie · 21 June 2022

5/5

Trustpilot

Midhurst JSS

Midhurst JSSNick is very well informed re the local market. He is knowledgeable and very approachable. Would highly recommend for both buying and selling. JSS Midhurst seemed to have far more insight as to what was coming on to the market than any other of the local firms.

Anonymous · 22 February 2021

Agent replied · 13 June 2024

Thank you for your review, highlighting our local market knowledge and insight. We will ensure your feedback reaches Nick and our Midhurst team. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

Jackson Stops Newmarket

Jackson Stops Newmarket have been extremely helpful in assisting us purchase our new home. We can’t praise Sam, Lottie, and the whole team enough! Thank you all!

Becca · 31 August 2023

Agent replied · 13 June 2024

Dear Becca, what a lovely review - thank you. We're pleased the service you received from the whole team at Jackson-Stops Newmarket was worthy of a review! With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Thanks Margaret, you are a star!

We have been with this agency for more than 20 years e we appreciated the hard and dedicate work of MargaretHeath. She is a star!

Erica · 19 October 2023

Agent replied · 13 June 2024

Dear Erica, it's fantastic to hear that you've been with Jackson-Stops as your agent for more than 20 years, and that Margaret provides you with dedication and hard work. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Three Cs

Jackson-Stops were confident consistent and communicative throughout. From the moment Nick gave us a valuation, to Margaret conducting the viewings to Sara keeping us up to date with news and views JS were smooth operators who made our sale slide nicely along. John and Helen K

Helen · 3 July 2021

Agent replied · 13 June 2024

Dear Helen, thank you for sharing your experience working with Jackson-Stops, we're glad to hear our skills and professionalism ensured a smooth sale. Best wishes from us all.

1/5

Trustpilot

Our rental was not as described

Our rental was not as described The agents took so long to rectify the problemsThey are never passed on the exact facts to the landlady, who was not a very nice personThe facts were twisted by both parties to their advantage A very unhappy period in our lives

Sandra · 4 January 2021

Agent replied · 13 June 2024

Dear Sandra, we are really sorry to hear of your experience, if you'd like to email further details, we will investigate - social.media@jackson-stops.co.uk.Best wishes, Jo from the Jackson-Stops marketing team

5/5

Trustpilot

They did a good job selling our house

They did a good job selling our house, a good team.

Thomas · 22 July 2024

Agent replied · 23 August 2024

Dear Thomas, thank you very much for your five-star review of our Bridport & Dorchester team and we wish you well in your new home. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Fabulous at communication ....

Fabulous at communication at every stage of the selling and buying process; they did what they said they were going to do and when they said they would - making the whole moving journey a little less stressful. Thank you hugely.

Mads · 1 April 2022

Agent replied · 13 June 2024

Dear Mads, we're delighted our staff took the stress out of your move. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

Jackson-Stops in Pimlico

Harry Buchanan and his energetic team at Jackson-Stops are all consummate professionals with whom we have had a number of years' experience. We have bought through them, very nearly sold through them until we decided to withdraw and are now investigating the merits of renting with them. Their knowledge of the area and its market is unrivaled and we have every confidence that they will be there to guide us successfully when we take the next steps in our journey with them for a new home.

Kees · 12 December 2020

1/5

Trustpilot

The worst agency company

The worst agency company which I was dealing in my whole life. Very unfair company who don't care about any one who is renting houses from them. Very unhelpful , never dealing with any problems , just taking money for everything whatever they can.Avoid them to have easier life

Romanooo · 26 August 2020

Agent replied · 13 June 2024

We're sorry to see your review, please email social.media@jackson-stops.co.uk with the name of the branch you contacted and we will pass on the feedback to our Director.

5/5

Trustpilot

Selling a Cottage during lockdown!

I recently sold my home in St Clement through Jackson-Stops. I was very satisfied with their professional service and their prompt responses to any queries I had. The consistent efforts, friendliness and support from the team were also very much appreciated.I would highly recommend Jackson-Stops.

Ilse · 15 June 2021

Agent replied · 13 June 2024

Dear IIse, thank you for your kind words, it means a great deal to us to be described in this way. Kind regards from us all at Jackson-Stops.

5/5

Google

Jackson-Stops were professional from start to finish - we kept in touch with them throughout the time we owned the property to check what the market was doing and when we pushed the button to sell, they were efficient, polite, helpful and our sale went through successfully. Thank you.

Tina · 21 June 2020

Agent replied · 20 June 2024

Dear Tina, We appreciate you taking the time to submit your review regarding the service you received from our Pimlico Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team

5/5

Trustpilot

Home letting

We've been very happy with the Newmarket team at Jackson-Stops.They rented the home extremely quickly, having initially suggested a rent we thought might be hard to achieve. The fact they achieved their target rent and so quickly was very pleasing. Professional, knowledgeable and happy to recommend.

Alistair · 26 March 2021

Agent replied · 13 June 2024

Dear Alistair, thank you for reviewing our Newmarket branch from the point of view of a landlord. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

Freddie exudes exactly what you want…

Freddie exudes exactly what you want from an estate agent. He’s polite, responsive, and effective, and he managed the entire process of buying the house from start to finish without any issue.

Patrick · 21 February 2023

Agent replied · 13 June 2024

Dear Patrick, we're delighted that you had a responsive and effective service from Freddie at Jackson-Stops Chester. With best wishes from all of us at Jackson-Stops.

5/5

Trustpilot

Great communication and honest…

Great communication and honest efficient staff . Very accommodating when we wanted to visit the property at odd times. Would thoroughly recommend

Barbara · 23 November 2023

Agent replied · 13 June 2024

Dear Barbara, thank you for leaving a review and we are delighted that you would throughly recommend Jackson-Stops. Best wishes from everyone at Jackson-Stops.

5/5

Google

We’ve worked with Jackson Stops staff in the Pimlico office as contractors and have never had anything other than friendly and professional experiences. Couldn’t recommend them highly enough.

Chris · 21 June 2023

Agent replied · 20 June 2024

Dear Chris Beere, Thank you for taking the time to leave a wonderful 5 star Google review. The Office will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Problem with Bolier sorted

Loren Pogue sorted out problem with boiler on our rental flat. The work was done speedily and we were very grateful.

Robert · 6 December 2023

Agent replied · 13 June 2024

Dear Robert, we are pleased to hear that the issue you had with your rental property was resolved speedily, and thank you for leaving a review. With best wishes from everyone at Jackson-Stops.

1/5

Trustpilot

Is this agent underhand????

Second occasion contacting these agents ref a building plot that had fell through before in Wyverstone Suffolk. First time round I was told a certain chap/agent I needed to speak to was not available and he would call back. No call back I then phoned again to be told plot was under offer. Plot came back on the market last week end of June 2020, so my wife called as we were in the car driving past the plot. No call back again a couple of days later my wife contacts them online got live reply saying they would get back to her with info. Guess what no call back. So I phoned up on the 3/7/20 a couple of days later to be told plot under offer. Told we have your number if it falls through. Something not right with this agent be aware!!!!

Terry · 3 July 2020

2/5

Google

I was looking for a flat to rent and wanted to set up viewings through their website - there is such a possibility, which is very nice. What is less nice is that it doesn't work at all, I didn't get any response for a few viewings, only after about a week I was contacted via phone. What is the point of flat viewing reservation system if it's not working at all? I visited the office on Saturday and even though it is open on Saturdays, they don't take customers, so it can be as well closed. My short experience was very negative.

Michał · 21 June 2020

5/5

Trustpilot

Quick progression under market pressure

Jackson-Stops Woburn helped us the purchasers, the vendors, and both our and their solicitors, to progress this purchase to exchange of contracts very quickly indeed. Always available, they were good to deal with, proactive and got information requested by us back as soon as possible.

Nick · 23 February 2021

Agent replied · 13 June 2024

Dear Nick, thank you for your review. We're proud to hear our team made your purchase as smooth as possible. Wishing you every happiness in your new home. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

Emily Wilson

Emily Once again I would like to thank you for the sterling effort you put into securing exchange of contracts in our sale and purchase. Your help and assistance has and continues to be first class. We also enjoyed your glass of champagne 😊.

Susan · 8 May 2021

Agent replied · 13 June 2024

Dear Susan, thank you for your 'first class' review of Emily at our Truro branch. Wishing you every happiness in your new home. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

Excellent service from Jackson-Stops in…

Excellent service from Jackson-Stops in Teddington. Strong support from Tom and Anne in changing tenants and from Natalie in finding and installing new tenants.

Mr · 1 September 2023

Agent replied · 13 June 2024

Dear Mr Little, we're pleased to hear you received an excellent service from Tom and Anne in Teddington, and thank you for taking the time to leave a review. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

A Breath of Fresh Air

Jackson-Stops went above and beyond my expectations and were a breath of fresh air in this highly competitive business. Mandy in the Cranbrook office was an absolute joy to deal with extremely professional, honest and the most helpful agent I have dealt with over a long period of searching for a new home. Sadly the house we are now trying to purchase is on with another agent who are far below par! I would not hesitate in selling a property through Jackson-Stops in the future. Just wish all estate agents were as pleasurable to deal with!!

Debbie · 12 March 2020

5/5

Google

Will Dodds was a fantastic letting agent and made the whole process really smooth. We’re really pleased with the flat and Jackson-Stops’ service, would definitely recommend.PositiveResponsiveness, Professionalism

Cristina · 21 June 2021

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Jackson Stops London

Has Jackson Stops won any awards?

Yes. In The Trusted Agent 2026 awards: Jackson Stops, London won Gold.

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