Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat advice and service from the whole team
Since moving to Newmarket more than 15 years ago, we have only used Jackson Stops and Staff in. Newmarket. The most recent time was last September, when we decided to sell a property we had been renting. The whole team gave us great advice and service from setting the pricing strategy, managing the viewings and the end of tenancy for our tenants. We achieved a sales price that was £30,000 above the guide price. Thank you team Jackson Stops.
Martin · 20 January 2023
Agent replied · 13 June 2024
Dear Martin, thank you for leaving a review about the great advice and service you received from our Newmarket team. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
GoogleGreat focussed sales, only sending us relevant details.
Particular thanks to Ellie who was a pleasure to be with on viewings
Susan · 23 April 2025
★★★★★ 5/5
TrustpilotCouldn't recommend them more
Been using the lettings department for years for our rented houses and have found Jackson-Stops Bury st Edmunds to be outstanding.
Mrs · 14 October 2025
Agent replied · 2 June 2026
Dear Mrs Bevan, it is wonderful to receive such a glowing recommendation, and we will pass on your thanks to our Bury St Edmunds team. Thank you and best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
GoogleHarry was of great help to us with the exchange of our property, would not hesitate to buy or sell with him again in the future.
Paul · 21 June 2023
Agent replied · 20 June 2024
Dear Paul, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotExtremely impressed
I have had the pleasure of working with Kathryn Anderson while we are looking to buy a house.She is extremely professional, honest and is in regular contact to keep us up-to-date.We hope we can continue to do business with her.Thank you Kathryn at Jackson-Stops!
Melanie · 12 March 2021
Agent replied · 13 June 2024
Dear Melanie, thank you for highlighting Kathryn's integrity and communication skills. We will make sure your feedback reaches her. Best wishes from us all.
★★★★★ 5/5
TrustpilotFantastic Service!
We recently purchased our home through the Newmarket branch. Lottie was extremely helpful and communicative throughout the process. We would highly recommend!
Rachel · 29 September 2023
Agent replied · 13 June 2024
Dear Rachel, it's heartening to hear that you would recommend our services, and particularly those of Lottie in the Newmarket branch. Thank you, and best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
GoogleI have known and worked with Harry and the team over many years. They have always been helpful and professional - with a great in depth knowledge of this great area "The Pimlico Triangle". I have no hesitation in recommending them ...
Don · 21 June 2021
Agent replied · 20 June 2024
Dear Don, Thank you for taking the time to leave such great feedback regarding your experience with Harry and our Pimlico office. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleSenior Lettings Consultant Georgia facilitated the swiftest, smoothest and most professional tenancy arrangements I’ve ever experienced. Her colleague, Josh, was also fantastic and they felt completely on my side as a prospective tenant, helping me find the property that best suited my needs. A very big thank you to the Jackson-Stops team for being fabulous!
Josh · 27 July 2024
Agent replied · 26 August 2024
Dear Josh, Thank you for taking the time to leave a wonderful 5 star Google review. Georgia and Josh will be thrilled to read your kind comments. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
TrustpilotThis sale of our home in Carlyon Bay…
This sale of our home in Carlyon Bay was my second experience dealing through Jackson -Stops. I was extremely satisfied by another truly professional experience and Ben Stanton and his team were active , self starting and highly communicative when it mattered.
Sir · 14 June 2021
Agent replied · 13 June 2024
Dear Sir John, thank you for reviewing our Truro team, we're delighted to hear you've had nothing but positive experiences of our team. Best wishes from all of us at Jackson-Stops.
★★★★★ 5/5
TrustpilotA great team - informed and efficient
The team (Kelly, Emma and Sam) were excellent to deal with throughout the purchase process. They were always responsive and good communicators - positive and able to provide clear answers to our questions. The house guides (Camilla and John) were also engaging and informed. I would have no hesitation recommending the team.
Richard · 10 September 2024
Agent replied · 22 October 2024
Dear Richard, a wonderful five-star review - thank you. We are delighted to hear about your responsive experience with us, and that you would recommend our services. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
GoogleI recently purchased through Jackson-Stops and the experience was fantastic. Clarissa was amazing, so friendly and helpful at every stage of the process. Highly recommended!
David · 21 June 2023
Agent replied · 20 June 2024
Dear David, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotJackson Stops sold our house for us…
Jackson Stops sold our house for us recently. Jon and Yvonne in the Norwich office were very professional and helped us through 3 aborted sales. (No fault on their side, the market just cooled off) They stuck to their task and we achieved our sale the following month which has allowed us to build our forever home in North Norfolk. Thank you Jackson Stops and the folks in the Norwich office.
Mr · 11 August 2023
Agent replied · 13 June 2024
Dear Malcom, we are grateful for your review and to read that the service you received from Jon and Yvonne at our Norwich branch was professional and worthy of a 5 star review. With best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotI have had a difficult experience with…
I have had a difficult experience with Jackson-Stops not understanding how to deal with the sharing of the ownership of my flat with my daughter. However, Property Manager Jess Lynagh who liaised between myself and her management was exemplary, she listened, understood the issue and was always prompt in her replies and persistent in resolving the problem.
Patsy · 12 June 2024
Agent replied · 13 June 2024
Dear Patsy, we are so pleased that issues were ironed out, and that Jess was able to support you and resolve problems. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
GoogleWe have been so impressed with the amazing level of service that we've received from Harry, James and team. They have been so helpful and friendly, even giving us really useful guidance for the redecoration of our property pre-sale. They have been extremely patient and understanding, in spite of us changing our mind about selling at one point. All their advice and input has been great. They have been such a pleasure to work with, professional and caring. Their knowledge of the market is excellent and we would thoroughly recommend them.
Allegra · 22 June 2019
★★★★★ 1/5
TrustpilotAbsolutely appalling sales experience
Absolutely appalling sales experience. From being told that the buyers were cash buyers to then being told they didn't have the deposit. No fact checking had been carried out and we were led along for months without regular updates and the agent side stepping and avoiding calls only to find out the sale had fallen through and Jackson-Stops were aware but hadn't even bothered to update us! Absolutely no follow through.
Bridget · 3 August 2023
Agent replied · 13 June 2024
Dear Bridget, we are sorry to read about your experience and would like to investigate further if you can let us know which branch you were involved with. Please do email info@jackson-stops.co.uk. With best wishes from everyone at Jackson-Stops
★★★★★ 5/5
TrustpilotExcellent valuation service and after…
Excellent valuation service and after care, Anthony was polite and courteous
Mr · 26 April 2024
Agent replied · 13 June 2024
Dear Mr bashar-al-sheklly, what a joy to hear that your experience was good, with excellent valuation and after care. Thank you for taking the time to leave a review. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
GoogleThanks to Millie at JS for getting our rental over the finishing line! A job well done.
Philippe · 23 December 2023
Agent replied · 20 June 2024
Dear Philippe, Thank you for leaving a 5 star Google review. Kind regards, Marilyn Plews, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent
As always Ed Lottie and all the newmarket branch were superb in selling our property on duchess drive. In testing times they got it over the line always in touch in their professional manner to assure us in regards to the chain. Sold many properties in newmarket area with jackson stops and will do so in the future by far the best agents for this area
Neil · 23 November 2023
Agent replied · 13 June 2024
Dear Neil, what a lovely review - thank you. The team at our Newmarket branch will be delighted to hear that the service they provided for you was superb and that you will use our services in the future. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotReally helpful and friendly
Really helpful and friendly. Michelle was great with giving me as much information I needed about freehold leasehold to make the purches. Overall, very satisfied and I will come to Jackson-Stops when I rent the property or look at buying another one.
Guy · 9 March 2021
Agent replied · 13 June 2024
Dear Guy, many thanks for sharing your experience, it would be a pleasure to assist you again in the future. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotI would highly recommend Jackson-Stops
I would highly recommend Jackson-Stops as an Estate Agent in the Reigate and surrounding areas.From the first initial meeting at our property to the final phone call following completion, Jackson-Stops were very professional and efficient. Everyone involved knew exactly where we were during the sales process, this reduced the stress of selling and purchasing a house. The success to buying a property involves all stakeholders working together to achieve the right outcome. Jackson Stops, and in particular our agent Chris, made sure that this took place. They had no problem making follow up calls on our behalf or liaising with Solicitors and other agents within the chain. I have to say, Jackson-Stops definitely went the extra mile for us! From Ryan
Ryan · 12 September 2022
Agent replied · 13 June 2024
Hi Ryan, thank you for taking the time to leave a five star review about the service you received from Jackson-Stops Reigate. It is good to know that you felt they went the extra mile for you. With best wishes from all of us at Jackson-Stops.
★★★★★ 5/5
GoogleGeorgia was fantastic and pleasant, she went through all the details and was really good!
AA · 22 January 2024
Agent replied · 20 June 2024
Dear A N, Thank you for leaving a 5 star Google review. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotOutstanding
An absolutely outstanding, professional and friendly service from Toby at Jackson Stops in Lindfield, we can't sing his praises enough. He made the process run smoothly from start to finish, the viewings were done well with great enthusiasm and he ensured we had a strong buyer. He provides great advice and guidance and really takes his time to make sure things are done properly, to a high standard. He has a calm manner, good attention to detail and takes everything in his stride.
David · 7 September 2022
Agent replied · 13 June 2024
Hi David, thank you for your review, and we are very happy to hear that the service you received was outstanding, professional and friendly. With best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotJackson Stops (Woburn) - Excellent Service
I would like to commend the professionalism and customer experience my family and I experienced when both selling and buying property through Jackson Stops via their Woburn Branch.
Daniel · 7 July 2025
Agent replied · 2 June 2026
Dear Daniel, thank you for your five-star review of Jackson-Stops Woburn, and we are delighted to hear that your experience of buying and selling with us was so positive, and that you would recommend us.
★★★★★ 5/5
GoogleI have dealt with Rob over the last few years. He is extremely knowledgeable, diligent and responsive. I would rate him amongst the most professional real estate agents I have dealt with across 3 continents I have experience in.PositiveResponsiveness, Professionalism
Ashwin · 21 June 2021
Agent replied · 20 June 2024
Dear Ashwin, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Marilyn Plews Customer Relations Team
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