Trusted Agent profile · London
★★★★★
856 reviews across 2 platforms
16 Sussex Street, London, SW1V 4RW
Jackson Stops's office in London, at 16 Sussex Street, is rated 4.8 out of 5 across 856 reviews on two platforms, including 389 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Jackson Stops hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Jackson Stops, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotLoren Pogue is a great communicator and…
Loren Pogue is a great communicator and has resolved problems with our rented cottage in quick course. Very happy that she is our point-of-call at Jackson Stops
Dear Luke, thanks for taking the time to leave a review and it's great to hear that Loren was able to solve any issues you had. With best wishes from everyone at Jackson-Stops.
5/5
GoogleWill was excellent in getting me the property that I wanted, despite other offers. I found him candid, trust worthy and responsive. Liked him alot and very comfortable working with him
Dear Jim, Thank you for your kind comments regarding Will and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotSelling made easy
James and Ria were very professional and knowledgeable in all they did to help us sell our property. At all times they were available and very helpful. A joy to work with, ensuring that our property sold quickly with a minimum of stress.
Dear Nigel, thank you for leaving such a complimentary review of the service you received from our Barnstaple team. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotExcellent helpful team
Great service from Ed and his team at Jackson Stops. From the first call we made to try to get a same day appointment to view a house we had by chance fallen in love with, to the stress free moving in day, to the aftercare with any questions arising, we have been really well taken care of by all the JS team. We love our new house and the journey to get here has been pretty smooth. Thank you all!
Hi Francesca, thank you for the lovely review, and we're pleased to hear about the great service you received. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotNew boiler for Christmas
I’m grateful and consider myself lucky to have estate agent that has been working so hard to get our boiler replaced in short time. The whole process been monitored and in safe hands of very polite and professional people big thanks to goes to Loren for delivering her best performance and the engineer's great efforts to bring warmth to our house just in time for Christmas. Merry Christmas to all. Cheer’sJj
Dear Jaroslaz, it's wonderful to hear that you feel you were dealt with by safe hands by Loren, and we're delighted that you took the time to leave a review. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotWilliam Jordan has been our contact for…
William Jordan has been our contact for over 2 years now.He’s always very professional and willing to helpThank you William
Thank you for taking the time to leave a review, and we will pass on your kind words to William Jordan. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotSo glad we chose Jackson-Stops to sell…
So glad we chose Jackson-Stops to sell our beloved family home. Neil was so professional yet sensitive to our needs. He kept us informed every step of the way without being intrusive and was always contactable should we have any questions or queries. Thank you again!
Thank you your five star review, complimenting Neil's strong communications skills. Best wishes from us all at Jackson-Stops.
5/5
GoogleIt was an absolute pleasure to work with Will Dodds/Jackston-Stopps on finding a new flat in Pimlico. The process was very efficient, from organising viewings, to handling offers and getting the docs in place, with Will being available for help at any time. Contrary to other agencies/agents, Will was super responsive and proactive throughout the process which helps as you sometimes lose track of everything you have to navigate. Can highly recommend to anyone looking for a flat in Pimlico!PositiveResponsiveness, Quality
5/5
TrustpilotI can highly recommend Jackson-Stops
I can highly recommend Jackson-Stops. I was provided with an excellent service and guidance throughout the purchasing of my property. Big thanks to Lottie & Hayley (Newmarket office) for all their support.
Dear Freddy, we're very pleased that you rated the service you received from Lottie and Hayley as excellent, and we will pass on your kind words to our Newmarket team. Best wishes from all of us at Jackson-Stops.
5/5
TrustpilotI cant praise Ella and the team at…
I cant praise Ella and the team at Cranbrook enough, from start to finish an outstanding service, Ella has been in constant contact throughout, if your looking for someone to get you results then Ella is who you need, a first class service that gets you results
Thank you for praising the proactive and professional service from Ella and our Cranbrook team. Best wishes from us all at Jackson-Stops.
5/5
GoogleExcellent service and lovely people.
Dear Felix, Thank you for your kind comments regarding the Pimlico & Westminster team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
GoogleHamish was exceptionally helpful during the purchase of our house in Pimlico. He was positive and available to answer queries we had during the process.
Dear Sophie, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI had a great experience dealing with Jackson-Stops. Alice was very helpful throughout the process and always made sure I had the information I needed. We were able to conclude quickly and efficiently and I feel confident I can return for any other queries.PositiveResponsiveness, Professionalism
Dear Daniyal, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. Kind regards, Marilyn Plews Customer Relations Team
5/5
TrustpilotFantastic company to deal with
Had to relocate to Suffolk for work purposes and dealt with Paula at Jackson Stops in Newmarket. Great service and everything was sorted for me quickly, having moved in within about 5 weeks since I initially enquired about a place to rent.Wound highly recommend the company.
Dear Jonathan, thank you for praising our Newmarket team for their support during your speedy relocation. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotA great experience!
Efficient, hard-working and approachable! Justine, Tim and John have been incredibly helpful and managed to secure a sale on our house within 15 days! Phone calls were promptly returned and any request was happily and quickly arranged. When a second viewing was requested on a late Friday evening, Justine paused her weekend to support us with this. The professionalism and dedication from this team is breath taking. Thank you for a great experience. You excel at what you do!
Dear Lottie, it's wonderful to hear that you felt our team was efficient, hard-working and approachable and that you had a great experience. With best wishes from us all at Jackson-Stops.
5/5
TrustpilotJackson-Stops Newmarket
Jackson-Stops Newmarket was our seller's agent. They, specifically Lottie, have been truly brilliant and could not have been more helpful and supportive. Communication has been excellent throughout, and Lottie has been proactive and facilitated our purchase quickly and efficiently without fuss. We are impressed and grateful.
Thank you for taking the time to leave this reveiw, complimenting Lottie's hard work and professionalism. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotVery helpful when getting settled in to…
Very helpful when getting settled in to the property and quick to answer any questions! Thanks to the team
Dear Ruby, we are pleased to hear our team helped you to settle in your new home and thank you for your five star review of Jackson-Stops.
5/5
TrustpilotHighly Recommend
We purchased a property via Jackson Stops Newmarket. The team were very friendly, professional and motivated to keep the chain together, especially when it got rocky. Their experience and reach to others within the industry e.g. mortgage brokers, was very helpful and positively contributed to the outcome. Special mention for Sam, she is an absolute STAR, your employer should be very glad to have you!
Dear Phil. a wonderful review - thank you. We are pleased that you found our Newmarket team to be friendly, professional and motivated, and that you would recommend their services. We will be sure to pass on your special mention to Sam. With best wishes from everyone at Jackson-Stops.
5/5
GoogleWe sold our flat through Jackson-Stops Pimlico and were impressed with the service we received. Bryony was our agent throughout the process and she was extremely professional and efficient. She always kept us updated and well informed on viewings, and handled the offer process for us skilfully, ensuring we received the best price possible. She was also a calming sounding board throughout negotiations, thank you Bryony!PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotExcellent Service & Communication
The Jackson Stops team have been brilliant thus far, whether that is physical viewings or over the phone comms. They are polite, courteous and enthusiastic, and are very helpful - no matter the question. Oscar at the Weybridge branch has been particularly excellent. He has advised on offers and suitability, and gone above and beyond trying to help us find the perfect place.Couldn't recommend more.
Dear Amber, we are so pleased that you would recommend the services of Jackson-Stops and that the Weybridge team. especially William, have been brilliant. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotJACKSON STOPS BARNSTAPLE
We have been dealing with a huge number of agents whilst looking for a new home and to be honest, the majority of them were not particularly helpful or appear to care that much at all. So when it came to working with James and Ria, it was an enormous relief. I could not recommend Jackson Stops in Barnstaple more highly. I must have made about 50 phone calls and sent over 100 e mails over a 6 month period - and every single time, nothing was a problem, every issue was resolved quickly, efficiently and with a lot of care and attention. A fantastic service in every way for which will will be ever grateful.
Dear Maria, what a fantastic review of our Barnstaple branch and team and we are delighted that you have taken the time to write. We're pleased that you found the service efficient and delivered with care and attention. With best wishes from all of us at Jackson-Stops.
5/5
GoogleGeorgia was extremely helpful with finding us a flat to rent, she made the process as smooth as possible and was always there to answer any questions.
Dear Georgie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleMillie Bresnahan has been a fantastic help on my search for an apartment to rent: fast turnarounds, always available and with a big smile. Thanks a lot!
Dear Ivan, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotGreat advice and service from the whole team
Since moving to Newmarket more than 15 years ago, we have only used Jackson Stops and Staff in. Newmarket. The most recent time was last September, when we decided to sell a property we had been renting. The whole team gave us great advice and service from setting the pricing strategy, managing the viewings and the end of tenancy for our tenants. We achieved a sales price that was £30,000 above the guide price. Thank you team Jackson Stops.
Dear Martin, thank you for leaving a review about the great advice and service you received from our Newmarket team. With best wishes from everyone at Jackson-Stops.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Jackson Stops, London won Gold.
Tell us what you need and we'll put you in touch. Jackson Stops hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
