Jackson Stops London reviews

★★★★★ 5/5

Trustpilot

Great experience with Loren

Great experience with Loren, Loren was able to communicate effectively and in a timely manner to resolve an ongoing issue I had! Very pleasant and nothing was too much trouble for her.

Jem · 9 October 2023

★★★★★ 5/5

Google

Clarissa has been so helpful and understanding in showing me multiple properties, so we are able to find the area we like with her professional assistance. Always feeling very comfortable to communicate with her, much appreciated!

H · 21 June 2023

★★★★★ 5/5

Google

Jaime has been very helpful. I would highly recommend working with Jackson-Stops. My experience with JSS has been excellent- they have a great team who are all good communicators and are always fair and straight forward.

Emma · 21 June 2023

★★★★★ 5/5

Google

Clarissa Haynes has been a great help - patient, energetic, and always willing to go the extra mile to scope for good opportunities through our search. We appreciate her work ethic and positive attitude immensely.

Divya · 21 June 2023

★★★★★ 5/5

Trustpilot

Philip and his team were excellent

Philip and his team were conscientious and incredibly helpful, personable and considerate at all times and were the epitome of professionalism. I wouldn't use any other estate agent other than Jackson Stops now and all my relatives are doing the same because they go above and beyond.

Jane · 23 February 2022

★★★★★ 5/5

Trustpilot

What a great team

The team at Jackson-Stops are outstanding. They handled my purchase & in particular Mandy went over & above the call of duty in chasing Solicitors, liaising with the vendor & always keeping me updated every step of the way. I highly recomend them & wouldn't hesitate in using them again. Thanks you for making things easy.

Spencer · 26 February 2020

★★★★★ 1/5

Trustpilot

Sadly 1 star

Sadly 1 star. My experience with them is they are dishonest and will work within legal frameworks whilst lying to you. Bought a non primary residence in the Cotswolds with them recently, was told the oven was an everhot.. it’s not, it’s a smeg. Was told the property had previously been under offer at the same price.. it hadn’t, it was 150k lower, found out through severe googling this week. Was told the house had been surveyed and ready to go (we of course carried out our own) and lots of issues came up they knew about and didn’t flag. MOST ashamedly, they accepted out of asking and then AFTER doing all of the background checks and mortgage offer etc etc etc they told us that the house had an outstanding land issue (known about by them months before offer was made) that required hundreds of thousands of pounds to be paid to resolve and had no immediate timeline.

HihelloHey · 11 August 2023

★★★★★ 5/5

Google

Selling a flat at the bottom end of the London market. J-S was very helpful before marketing with energy certificates etc, and many potential buyers were shown around. Once an offer was made, Alexander Leon nursed the process through, very energetically, to the finish line, and we were kept in the loop at every stage. We would thoroughly recommend.

Jennifer · 2 October 2024

★★★★★ 5/5

Trustpilot

A Fantastic team

A Fantastic team, lead by Anthony Jevons at The Hale office meant the sale of our property went smoothly from start to finish. The house was sold STC within 72 hours of agreeing to use Jackson Stops and the sale completed today without a hitch. Although more expensive than quotes from other agents in the area it was well worth it and certainly money well spent. I have no hesitation in recommending this agency and Anthony Jevons in particular

Consumer · 25 August 2023

★★★★★ 5/5

Trustpilot

Great service from Jackson-Stops

Great service from Jackson-Stops - couldn’t be better - especially Margaret who is very efficient, reliable and experienced being a great sounding board too - definitely highly recommended.

HappyCustomer · 6 November 2023

★★★★★ 5/5

Trustpilot

Highly recommend Jackson-Stops

I worked very closely with Lottie Watts and she ensured that the sale of my house and purchase of my new house went as smoothly as possible. Even though there were a couple of hiccups along the way, Lottie did not expect me to deal with anything, she absolutely took the stress out of the process by being available to speak to all parties and resolved the issues with the minimum of fuss. I would fully recommend using Jackson-Stops to either purchase a property form, or sell your property. I sold and moved into my new house within 4 months of my house going on the market.

Claire · 25 July 2023

★★★★★ 5/5

Trustpilot

Great Job Karl

Thanks Karl at South-West Lancashire Jackson Stopps.Very professional throughout the whole sales process keeping all parties in touch for a successful sale

Mark · 3 March 2024

★★★★★ 1/5

Trustpilot

Current purchase

Been recently been purchasing a property with Jackson Stops.Got to point of exchange but had a few issues came up from searches which hadn't been told before tried to get Stephen Cheshire to contact myself but no response only to come to a Friday to be asked are you going to exchange at time had concerns which needed answers.There response was just to put back on market and no response to my email.Even last Friday contacted Stephen and asked if property still available was told yes and sent long email.Noticed today been sold again.Basically been treated very poorly and basically rude.I'm sorry my mother was taken ill on the Friday you asked for exchange but I did email to no response back same as for last Monday.Very unprofessional not even being told vendor was selling elsewhere.

Justin · 28 June 2023

★★★★★ 5/5

Trustpilot

Just the most perfect letting agents ever!!!

I cannot fault the service we got from Jackson Stops in Sevenoaks. All the staff were friendly and genuinely interested in us as clients and intent on doing their very best for us. It was so refreshing to find an letting agent who was always very open with viewings, positive or negative, who was always available to answer our questions and who were all very straightforward with the costs to us when letting a property.A first class company!!!

Customer · 18 August 2023

★★★★★ 5/5

Google

We recently had the absolute pleasure of working with Clarissa H during our search for a new property. Her professionalism was apparent in her knowledge of the market, her ability to communicate effectively throughout the process, her willingness to assist above and beyond a basic requirement, her patience and general wealth of information relating to the actual purchase process and her top class referrals to services to assist with the purchase process. Thank you for a wonderful first time experience!

Stephanie · 21 June 2023

★★★★★ 5/5

Google

We recently sold our house through Jackson Stops in Pimlico. They had obviously had long experience in the local market and were able to give us detailed and pertinent advice on all aspects of marketing and sales procedures. One thing I liked was that they were always available to discuss any query which I had during the process. In the end the sale was completed in record time. A big thank you to the Sales Team: Harry, Clarissa and Hamish.

Helen · 21 June 2023

★★★★★ 5/5

Trustpilot

Professional, practical and responsive agents who can be trusted to act in your best interests

The team at the Newmarket Branch supported us through the sale of our cottage, providing sound advice as to market value and sales strategy, while providing reassurance throughout the entire sales process to completion.

DavidMF · 31 July 2025

★★★★★ 1/5

Trustpilot

Booked a viewing of a property in…

Booked a viewing of a property in Knutsford via the Alderley Edge branch.We arrived at our viewing only to find out our viewing had not been booked in the system and we couldn't view the property! The branch manager called me to apologise and she was dumbfounded at what had happened. Clearly the staff member had agreed our viewing but had forgot to book us in, was made to think I was the problem. Terrible service, avoid if possible.

PD · 10 July 2023

★★★★★ 5/5

Trustpilot

Genuinely(

Genuinely(, Lauren, Caroline and Ann have been amazing. Old properties have issues and these guys jump on it straight away. Lauren is so professional and friendly. Brilliant.

Consumer · 21 October 2023

★★★★★ 5/5

Google

I had a great experience working with Sasha Niven and the whole team. Extremely professional and were timely in getting my rental done

Michael · 16 November 2025

★★★★★ 5/5

Trustpilot

Recommended

Lottie has been incredibly helpful in the sale of the flat. Very professional and polite agent. Very tidy job from start to finish. Definitely the best agency in the Suffolk area.

Eugenio · 5 July 2023

★★★★★ 5/5

Google

My boyfriend & I used Jackson Stops when finding a flat to rent in Pimlico. We have been extremely satisfied with the service from start to end, and in particular with Alice. She has been super helpful, professional and efficient throughout the whole process. Even though we put our search on pause during lockdown, Alice picked things back up straight away once we were ready to look again. After we found somewhere we liked, Alice was then great at communicating between us & the landlord, and really prompt at sending over any documents etc. We have now moved into our new flat and are so pleased with it. Thank you very much Alice and team!

Becky · 21 June 2021

★★★★★ 5/5

Google

Recently moved from Singapore to London, and had met with Harriet at Jackson-Stops as my lettings negotiator. It was a delightful experience. Harriet was thorough, responsive and provided me with transparency and clarity that I needed to make the decision to zero in on the property in Pimlico. She was kind enough to make the time to show us the property several times (including virtually). More than anything, Harrier was cheerful, friendly and made the decision much easier. The paperwork and process @ Jackson-Stops has been thorough and robust (so far). I hope the pleasant experience continues over the next 3 years - which is the duration of the lease I have recently signed. I strongly recommend Jackson-Stops and Harriet.PositiveResponsiveness, Quality, Professionalism, Value

Randip · 21 June 2021

★★★★★ 5/5

Google

Rob Dawson was super knowledgeable and helpful throughout the whole process of selling our flat and did a great job chasing to get everything over the line. Made what could have been a very stressful and drawn out process much smoother. I'd highly recommend to anyone looking to sell in the area.

Juliet · 21 June 2020