Trusted Agent profile Β· London

Jackson Stops London reviews

β˜…β˜…β˜…β˜…β˜… Excellent

856 reviews across 2 platforms

16 Sussex Street, London, SW1V 4RW

Jackson Stops's office in London, at 16 Sussex Street, is rated 4.8 out of 5 across 856 reviews on two platforms, including 389 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

389

Reviews on Google

This office

Trustpilot logo

467

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Jackson Stops, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Excellent from beginning to end!

We used Jackson-Stops to find a rental property last year and again this year. Both times our experience was second to none! So professional throughout and excellent communication. We mainly dealt with Isabelle and she was super. So efficient and did everything she could to help us along the way. I would highly recommend Jackson-Stops πŸ‘Œ

Caroline Β· 6 July 2021

Agent replied Β· 13 June 2024

Dear Caroline, we're delighted to have been able to help you find your recent rental properties. Thank you so much for your five star review. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

Jackson-Stops Newmarket

I worked with Zoe Everett to find a great letting for my family. At every point in the process, Zoe was friendly, transparent, and communicated well. She helped mitigate the stress with the entire process.

Trey Β· 17 October 2023

Agent replied Β· 13 June 2024

Dear Trey, it's lovely to hear that the service you received from Zoe was friendly, transparent and with good communication. With best wishes from everyone at Jackson-Stops.

5/5

Google

Hamish was such a pleasure to work with, he took all the stress out of the buying process and I would not have found the property of my dreams without him recommending it in the first place!

Olivia Β· 26 July 2023

Agent replied Β· 20 June 2024

Dear Olivia, Hamish will be so pleased to read your kind comments. Thank you for your wonderful 5 star review. Kind Regards, Sarah Tranter, Customer Relations Team

5/5

Google

I highly recommend Jackson-Stops for their local (Chelsea, Pimlico and Westminster) knowledge, advice and hard work in getting deals done

Nick Β· 5 October 2026

5/5

Google

Josh, Georgia and the team run by Harry have done a very good job - helpful, friendly and efficient. I would certainly recommend them.

Caroline Β· 30 May 2024

Agent replied Β· 20 June 2024

Dear Caroline, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

The great team at Jackson-Stops in Linfield

Guy, Alice and Toby made the process of selling our house as painless and problem free as possible. They arranged and handled the viewings very efficiently and as a result we sold quickly with the minimum of stress. They worked hard on our behalf and on top of that, they’re nice people to deal with!

Fred Β· 7 June 2021

Agent replied Β· 13 June 2024

Dear Fred, thank you so much for sharing your experience of our Mid Sussex branch. Best wishes from us all at Jackson-Stops.

5/5

Google

I recently leased a property through Millie Bresnahan at Jackson-Stops Pimlico & Westminster, and couldn't be happier with my experience. Millie was incredibly professional and a pleasure to deal with through the entire process. I spoke to Millie about my preferences for a rental property and she was an absolute star in finding me the perfect place. Would absolutely recommend Millie to anyone looking for a property in the area!

Conor Β· 21 June 2023

5/5

Google

Johnny was really helpful in the sale of our flat. Thanks Johnny.

Olivia Β· 24 November 2024

Agent replied Β· 24 December 2024

Dear Olivia , Thank you for taking the time to leave a lovely review regarding Johnny. Kind regards, Katie

5/5

Trustpilot

Matt Cutting and the team at the Bury…

Matt Cutting and the team at the Bury St Edmunds office provided us with a professional and exceptional service throughout the whole sales process. We are so glad that we instructed this company and appreciated Matt's advice, guidance and attention at all times. We would highly recommend Matt and his team whether you are buying or selling.

BSE Β· 10 December 2020

Agent replied Β· 13 June 2024

Thank you so much for your kind review, we're really proud of Matt and his team who ensured your experience with Jackson-Stops was 5 star worthy! Please don't hesitate to reach out if you need any assistance in the future. Best wishes from us all.

5/5

Trustpilot

Fantastic company

I have recently purchased my dream home through Jackson stops. I cannot fault them in anyway! We dealt with Anthony from start to finish and he really did go above and beyond for us, thank you.

Katie Β· 9 August 2023

Agent replied Β· 13 June 2024

Dear Katie, thank you for taking the time to leave a review and we are delighted that the service you received was faultless. With best wishes from all at Jackson-Stops.

5/5

Google

Will was an excellent agent and made our apartment search much easier in a competitive market. What we appreciated most was his quick response time and flexibility with viewings as we were forced to re-schedule appointments several times - and that he never pressurised us to make an offer too quickly. We could tell he wanted us to find a place that fits perfectly and was sensitive to our property needs. We can recommend Jackson-Stops and particularly Will very warmly. Thank you again for your time and dedication, Caroline & LarsPositiveResponsiveness, Quality, Professionalism, Value

Lars Β· 21 June 2022

5/5

Google

I had never used Jackson Stopps before but was well impressed by the way they went about giving me a valuation of a flat I was selling. Some 30+ years ago I had worked some 18 years in property, first as an estate agent, and then as a land buyer for development companies. It was interesting stepping back into that world again, and Harry Buchanan was knowledgeable, on-the-ball, and easy to deal with. I would recommend these people highly.PositiveResponsiveness, Quality, Professionalism, Value

Steve Β· 21 June 2022

5/5

Google

Will has been incredible at helping us navigate the increasingly competitive rental market in London. When I first reached out to Jackson-Stops, Will did not have properties available that suited our needs, however was keen to offer advice and help. I was incredibly impressed with his professionalism and compassion, especially in a market where renters have little bargaining power. Therefore, we genuinely trust Will and Jackson-Stops team and are very happy that they helped us secure our dream home.PositiveResponsiveness, Quality, Professionalism, Value

Justina Β· 21 June 2022

5/5

Trustpilot

Excellent management service!

Having been with Jackson-Stops since 2009, I’m very happy with their professionalism, specially I would like to thank Margaret Heath in the Property Management department as she’s always been friendly, efficient and helpful!

Bahar Β· 19 October 2023

Agent replied Β· 13 June 2024

Dear Bahar, we're very happy to hear you've been with Jackson-Stops as your property agent since 2009, and that Margaret is friendly, efficient and helpful. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Trusted in every way taking the hassel and stress away from you.

I have dealt with many estate agents in the past as I was in the business myself for.many years. The training I received was excellent so this review is being very honest and true. Alice from Jackson Stopps of Wimbledon Is as professional as you can get. Prompt service and action taken immediately she is the best Property Manager I have come across. I would definitely fully recommend Jackson’s Stopps to look after my property and also for sales too.

Julia Β· 8 November 2023

Agent replied Β· 13 June 2024

Dear Julia, it's great to hear that a property professional rates the service of our Wimbledon office, and Alice in particular, as 'as professional as you can get', and that you would recommend our services. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Weybridge branch good review

Amy at the Weybridge branch was very communicative and did an excellent job of showing the property I saw, pointing out the features that might be attractive.

Amanda Β· 2 December 2025

Agent replied Β· 2 June 2026

Dear Amanda, thank you for your five star review of Jackson-Stops Weybridge, and we are pleased to have been of service.

5/5

Google

We have had an excellent experience finding an apartment with the help of Sasha from Jackson-Stops who was professional and knowledgeable. Highly recommend for a successful property search. 5/5

Fiona Β· 12 November 2025

Agent replied Β· 12 December 2025

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

5/5

Google

Johnny Hyslop was excellent and ensured the transaction went smoothly

Mark Β· 12 December 2024

Agent replied Β· 11 January 2025

Dear Mark, Thank you for leaving a wonderful 5 star Google review. Kind regards, Katie

5/5

Trustpilot

Highly recommend Toby and the team at…

Highly recommend Toby and the team at Jackson-Stops Mid Sussex. They went above and beyond to get our house purchase through on time for us, really lovely people, great communication and would definitely recommend to anyone in the area looking to buy or sell. Thank you Toby and the team!

Rachel Β· 14 February 2022

Agent replied Β· 13 June 2024

Dear Rachel, we're delighted to receive such high praise for our fantastic Mid Sussex team. Congratulations on your new home! Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

We have recently exchanged contracts on…

We have recently exchanged contracts on the purchase of our new home. Michelle Hendrie was the agent for the vendors and was extremely helpful and professional. She managed to expedite the negotiations when there was an issue that could have cause the deal to collapse. We would definitely use Jackson-Stops in any furture property transactions.

Jane Β· 18 March 2021

Agent replied Β· 13 June 2024

Dear Jane, thank you for your glowing review of our Midhurst branch. We will make sure your feedback reaches the team, Michelle in particular. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

Polite , professional and efficient

Alice Creighton from Jackson - Stops visited my property last month, she was on time , polite and professional . Alice accompanied me around the property and listened to the problems I had . I felt very supported as she took photos and listened. After Alice’s visit I was quickly contacted by the relevant professionals to complete the works, I was really impressed at how quickly this was arranged . I had to contact Alice a few times with a couple of queries over the past few weeks and her reply has always been quick and informative, and minor problems solved instantly .I’m very impressed with the service that Alice provided , and feel secure that any future issues dealt with just as efficiently.

Wendy Β· 24 October 2023

Agent replied Β· 13 June 2024

Dear Wendy, thank you for writing a review about the service you have received from Jackson-Stops and Alice in particular. It's wonderful to hear about your positive experience you've had. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Excellent service

We could not have been happier with the service we received from Jackson Stops, Woburn. Neil Abraham handled the sale of our property with both professionalism and friendliness. He has a great sense for the business, is always approachable and responsive and went way beyond the call of duty on several occasions. Thank you Neil.

Arzu Β· 23 February 2021

Agent replied Β· 13 June 2024

Dear Arzu, thank you so much for your glowing review of our Woburn branch, highlighting the professional and proactive service you received. Best wishes from us all at Jackson-Stops.

5/5

Google

I recently rented my property out with Jackson Stops in Pimlico. Alex and her team were very professional and efficient from beginning to end. With the property being rented in good time to great tenants.

Jon Β· 26 July 2023

Agent replied Β· 20 June 2024

Dear Jon, Thank you for leaving a Google review for our Pimlico office. Kind regards, Marilyn Plews, Customer Relations Team

5/5

Trustpilot

Excellent service.

The service provided by Anthony and the team at Jackson Stopps team at Woburn was exceptional. Not only did they achieve full asking price for my sale, but more importantly they were completely transparent with the information and maintained excellent prompt communication which is the most important quality when dealing with any sale.

KF Β· 16 June 2021

Agent replied Β· 13 June 2024

Dear KB, thank you for taking the time to leave your review, we're glad to hear our Woburn team were excellent communicators throughout your sale. Best wishes from us all at Jackson-Stops.

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Questions about Jackson Stops London

Has Jackson Stops won any awards?

Yes. In The Trusted Agent 2026 awards: Jackson Stops, London won Gold.

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