Trusted Agent profile · London

Jackson Stops London reviews

★★★★★ Excellent

857 reviews across 2 platforms

16 Sussex Street, London, SW1V 4RW

Jackson Stops's office in London, at 16 Sussex Street, is rated 4.8 out of 5 across 857 reviews on two platforms, including 389 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.

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4.9 / 5

389

Reviews on Google

This office

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468

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Awards

The Trusted Agent 2026 results for Jackson Stops, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

We dealt with both Hamish and Harry. The initial discussion and approach to marketing was straightforward and sensible. Once an offer was received the bargaining was conducted well to achieve what we thought a fair and realistic price. A watchful eye was kept throughout the negotiations and we were kept informed .

Mark · 12 August 2024

Agent replied · 26 August 2024

Dear Mark, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie, Customer Relations Team

5/5

Google

Great experience overall and thank you to Georgia who helped us find the perfect apartment. Very professional and helpful throughout the process.

Alexandre · 26 July 2023

Agent replied · 20 June 2024

Dear Alexandre, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Great

Loren Pogue has been fantastic in helping with an issue I've recently had in my property. 10/10 would recommend.

Anon · 11 October 2023

Agent replied · 13 June 2024

Thank you for taking the time to leave a review for Loren, and it's good to hear that the issue you had was resolved, and that you would recommend us. With best wishes from everyone at Jackson-Stops.

5/5

Google

Millie has been great at managing the letting of our apartment for the first time, responds straight away and goes above and beyond.

Rosie · 21 June 2023

Agent replied · 20 June 2024

Dear Rosie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We have used Jackson-Stops & Staff for a number of years now and have always been provided with an exceptional level of service; Georgina and her team are extremely helpful, professional and go the extra mile on all occasions. I would highly recommend them, both to applicants and Landlords. Maya

Maya · 23 June 2015

Agent replied · 20 June 2024

Thank you, Maya, for taking time to provide valued feedback to us about the services we provide, which is greatly appreciated. We work hard to deliver excellent service to our clients and we are always looking for ways to improve upon how we do things.

5/5

Trustpilot

Jackson-Stops in Bury St Edmunds

Jackson-Stops in Bury St Edmunds, and especially the wonderful Ro, provided an excellent all-round service. Friendly and supportive, they kept us well informed and we felt they were really there for us throughout the process. We got great advice and recommendations and we would recommend them without hesitation.

Kerry · 10 October 2024

Agent replied · 22 October 2024

Dear Kerry, we are so pleased that you would recommend our services, and thank you for your five-star review. You felt out team was friendly and supportive, and that is a wonderful thing to hear. With best wishes from everyone at Jackson-Stops.

5/5

Google

Both Georgia and Alex have been wonderful in looking after my property, continually finding the right tenants and working around my hours, and constant differing time zones! Jackson-Stops gives a personal tentative service that you don't always get with other agents. Huge thanks! Highly recommend.

Charlie · 24 November 2024

Agent replied · 24 December 2024

Dear Charlie, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie

5/5

Trustpilot

George Hill, Jackson-Stops Truro

From our first meeting with him at a different property, George Hill built immediate rapport with us which led to our accepting his recommendation on a property we wouldn’t of initially considered; which we ultimately bought! Thereafter George has consistently gone way above what I would expect from an estate agent to truly orchestrate the whole sale. George has worked with me on a weekly basis to chase solicitors and buyers up and down the whole chain to bring our purchase to close. His advice has been proactive and comprehensive and made a palpable difference to the whole chain. In our eyes he is worth at least another percent on your fee. We hope to keep in-touch with George and will recommend George and your company to all our friends. Outstanding!

John · 23 April 2018

5/5

Trustpilot

I can’t thank Jackson-Stops enough

I can’t thank Jackson-Stops enough. Paula is an absolute star, she was very helpful & went beyond expectations. As I had had recent bereavements I was finding the whole process very stressful. Paula helped immensely - such great service!

Sue · 7 July 2021

Agent replied · 13 June 2024

Dear Sue, thank you for sharing this review, we are so sorry to hear of your loss. We are glad Paula was able to support you throughout the process. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

Robert Dawson was a great help in…

Robert Dawson was a great help in selling our house in Pimlico, London. He was able to manoeuvre sensitively around myself and my elderly husband and managed to sell the house at over the asking price. Always polite, organised and available at a drop of a hat, we felt in safe hands throughout the selling process. I would warmly recommend his services to anyone looking to sell their house.

Chantal · 2 November 2021

5/5

Trustpilot

Exceptional Service

Toby, Guy and the team were excellent! They introduced buyers who exchanged contracts within 2 weeks from the first viewing. The sale was handled exceptionally well at every level. A great service, worth every penny.

C · 5 February 2022

Agent replied · 13 June 2024

Thank you for leaving such a complimentary review of the service you received from our Mid Sussex branch. Best wishes from us all at Jackson-Stops.

5/5

Google

Just want to say that Alexander Leon was truly wonderful guy to deal with- professional and responsive. Many thanks Jeremy and Sasha

Jeremy · 21 June 2023

Agent replied · 20 June 2024

Dear Jeremy, Thank you for taking the time to leave a wonderful 5 star Google review. Alexander will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

We bought a property through… Jackson-Stops Woburn

We bought a property through Jackson-Stops early in 2024. Anthony, Tracy and colleagues were instrumental in making the property buying process a very positive experience, and even when we had a few 'bumps in the road' nothing was too much trouble for the Jackson-Stops Team. We would wholeheartedly use Jackson-Stops if or when we are considering selling a property. Thank you.

JM · 25 January 2024

Agent replied · 13 June 2024

Dear JM, we're delighted to hear about your positive experience with the team at Jackson-Stops Woburn, and that you would wholeheartedly recommend our services. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

The best agents in the South Hams

From first viewing to exchange of contracts in less than three weeks. I think that says it all. An exceptional team. Thank you.

Colette · 6 August 2025

Agent replied · 2 June 2026

Dear Colette, your five star review of Jackson-Stops is very well received - thank you - and we are delighted to hear that your house purchase was speedy and that you experienced exceptional service. With best wishes from everyone at Jackson-Stops.

5/5

Google

Alexander was extremely helpful throughout the purchase of my flat, I would highly recommend

Ben · 23 December 2023

Agent replied · 20 June 2024

Dear Ben, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley Alford, Customer Relations Team

5/5

Trustpilot

Amazing over a stressful time

During a very stressful time being unsure if we would get our new property keys in time before our current rental tenancy, Jackson-Stops were very helpful and understanding with us and pushed along each step of the way. David in particularly worked very hard to ensure we would obtain our keys as soon as possible.I can't thank this company enough as they've pulled through in the end and allowed us to secure our lovely property while still having an overlap with our rental one :)-Daniel Carnovale

DANIEL · 13 May 2022

Agent replied · 13 June 2024

Dear Daniel, thank you for the five star review. We're glad David was able to take some of the stress out of your move. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

All staff excellent

All staff excellent. Great communication. Proactive and efficient. Very happy that we chose Jackson Stops Reigate for our sale.

SukiSu · 11 June 2026

5/5

Trustpilot

Tireless Help & Support from the Barnstaple Branch.

We cannot speak too highly of the help, support and encouragement we received from James Carroll and his wife Ria at Jackson-Stops, Barnstaple. They fully understood the significance to us of the move we were making, and never made light of it. And they gave us assistance and advice with our purchase (which was not through Jackson-Stops) as well as our sale. They were so completely professional in their work for us, but also friendly and supportive, pushing and battling for us, or asking a pointed question, or making a diplomatic phone call, at just the right moments. And when the going got tough, there was no-one else I would have wanted watching our back. We have made a life-changing move, very much for the better, and James and Ria played a very significant role in making that happen.Thank you.

D · 27 April 2022

Agent replied · 13 June 2024

Thank you so much for sharing your experience of our Barnstaple team, highlighting Ria and James's professional, knowledgeable and effective estate agency service. We wish you every happiness in your new home. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

The Stars at Jackson, Stops

I only wish there were more stars to award !Jackson, Stops in Alderney Edge have come up trumps again .This time we used the rental department headed by the one and only William Jordan.They offer the most efficient and professional service in a helpful and friendly manner, always delivered with a smile while putting the clients wishes to the forefront.

Jacqueline · 9 February 2024

Agent replied · 13 June 2024

Dear Jacqueline, a glowing review - thank you! We are delighted that the service you received was efficient, professional and friendly. With best wishes from everyone at Jackson-Stops.

5/5

Google

Many thanks to Hamish Gibson and all the Jackson Stops team on helping us to sell our flat.

James · 25 August 2023

Agent replied · 20 June 2024

Dear James, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I had a really good experience dealing with Rob at Jackson-stops. All was dealt with in a time efficient and professional manner. I would highly recommend them to anyone wanting to purchase a flat.PositiveResponsiveness, Quality, Professionalism, Value

Emma · 21 June 2021

Agent replied · 20 June 2024

Dear Emma, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Marilyn Plews Customer Relations Team

5/5

Google

William Dodds is a brilliant and attentive Lettings Manager who supported us from the outset of our initial search and right through to finding and securing our perfect property. No problem too large and no question too silly, he was an absolute pleasure to work with and made the entire process seamless. Letting with Jackson-Stops has been my easiest move to date, would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Charlotte · 27 August 2021

5/5

Trustpilot

Makes the challenges of letting much smoother

Moving to a new country is always a challenge. Paula B. and Jackson-Stops really helped make the process much smoother. I felt supported through the letting process. My move in was complicated by Covid and they were so helpful during that very stressful time.I feel like they give me plenty of notice if there is a need to enter the home and follow up on any needs.I plan to be here quite awhile and, if I ever need to move, feel I would look through their properties first.Thank you!

Terri · 22 March 2022

Agent replied · 13 June 2024

Dear Terri, thank you for taking the time to write a review for our Newmarket lettings team. We're glad to hear our staff, Paula in particular, took the stress out of your overseas move and you are happily settled in to your new home. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

Lottie and the team at Jackson-Stops…

Lottie and the team at Jackson-Stops have been great to deal with and they have made the purchasing experience very easy and straightforward. I would highly recommend using Lottie and the Jackson-Stops team for any property transactions.

Cormac · 19 May 2021

Agent replied · 13 June 2024

Dear Cormac, thank you for taking the time to review the professional service you received from Lottie at Jackson-Stops. We're glad to hear her professionalism shone through. Best wishes from us all, Jo from the marketing team.

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Questions about Jackson Stops London

Has Jackson Stops won any awards?

Yes. In The Trusted Agent 2026 awards: Jackson Stops, London won Gold.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Jackson Stops hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.

What do you need help with?
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