Trusted Agent profile · London
★★★★★
857 reviews across 2 platforms
16 Sussex Street, London, SW1V 4RW
Jackson Stops's office in London, at 16 Sussex Street, is rated 4.8 out of 5 across 857 reviews on two platforms, including 389 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Jackson Stops hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Jackson Stops, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotToby and all the Jackson-Stops team…
Toby and all the Jackson-Stops team have been amazing! They are so professional, helpful, easy to contact and go that extra mile. If we buy or sell in the future we will of course use Jackson-Stops.Thanks Toby!
Dear Libby, thank you for your glowing review of our Jackson-Stops Mid Sussex team, Toby in particular. Best wishes from us all.
5/5
GoogleI used Jackson-Stops when I needed to move to central London on short notice. William Dodds was my primary contact and was a great help. In a professional manner he was able to sort the property I was interested in and completed liaison between the landlords and I seamlessly. I fully appreciated the fast responses and would fully recommend Jackson-Stops to anyone looking to move in/to the area.PositiveProfessionalism
5/5
TrustpilotWe purchased our first property through…
We purchased our first property through Jackson-Stops. From start to finish they were amazing.Throughout the whole process they kept in contact with us either through email or telephone call. Keeping us up to date with updates from the seller or the solicitor. Even when we were waiting for long periods of time for information, they would keep us informed that they are doing all they can to keep the process moving.Once we completed and we went to pick up the keys, we were greeted with friendly and chatty employees who were really happy for us. They even gave us a bottle of champagne which was a really thoughtful touch. They even said if they ever needed us we could contact them which we felt reassured and felt like we had support even after completion.We will definitely go back to Jackson-Stops for future purchases.Thank you again!George and Olivia
Dear George and Olivia, thank you so much for your glowing review. We're proud of our team's professionalism, experience and friendly approach guided you safely through your purchase. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotJackson Stops , Burnham Market
We would like to offer special thanks to Jackson Stops in Burnham Market. Tim, at the outset, then Carolyn and Jo, were always extremely professional and competent as well as calm and very pleasant, steering us through the sale. We certainly appreciated this help and would not hesitate in recommending them to others.
Dear Rye, we will pass on your kind words and thank you for taking the time to leave a review. We are pleased to hear that your experience with our Burnham Market team is one that you would recommend. With best wishes from everyone at Jackson-Stops.
5/5
GoogleWe have just bought an apartment in central London, having had interaction with numerous estate agents in the area, and the outstanding professional is Johnny Hyslop from Jackson-Stops. He understood our requirements and found us a perfect place. I wouldn't want to deal with any other agent in London except for Johnny.
Dear David, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotMargaret Heath is the best
Margaret Heath is the best. She goes out of her way to be helpful.
Dear Roz, another wonderful review for Margaret! Thank you. With best wishes from everyone at Jackson-Stops.
5/5
GoogleHarry is very good at keeping me briefed about the property market in Pimlico - regular contact without being annoying. When I do come to sell, I will definitely start with Jackson-Stops in Pimlico.PositiveResponsiveness, Professionalism
Dear Margaret, We appreciate you taking the time to leave a fantastic review about Harry in our Pimlico office. Feedback is very much appreciated by the teams and Harry will be delighted to read your comments. Kind regards, Marilyn Plews Customer Relations Team
5/5
GoogleWe've used Jackson-Stops to let our Pimlico property for some years. and they have consistently performed to a very high standard. And again recently - William is outstandingly effective in negotiating and getting the deal and especially supportive sorting out all the other stuff that needs doing - paperwork, repairs etc. And he's a pleasure to work with. Lettings Manager Alex is a star.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotBrilliant work !
Jodie and Paula were simply outstanding! They made the move effortlessly and pleasent .very professional but also extremely friendly.could recommend them high enough .keep up the good work girls !
Dear Brett, thank you for taking the time to write a review of our fantastic Newmarket lettings team. Best wishes from us all at Jackson-Stops.
5/5
GoogleWe recently used Jackson Stops, Pimlico to sell our flat and would highly recommend them. The sale was not entirely straightforward and Hamish Gibson’s calm and expert guidance ensured it stayed on track and was completed on time. Thank you!
Dear Angus, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Katie
5/5
GoogleI recently rented an apartment with the help of Henry at Jackson-Stops. He was very nice, supportive, professional and efficient throughout the entire process. I could not have hoped for a better experience! Thank you very much for everything.
Dear Annie, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
5/5
TrustpilotKarl was great to deal with
Karl was great to deal with, always answered his phone and we where kept informed all the way to completion.
Dear Kevin, thank you for taking the time to leave a review for Karl at our Lancashire branch. Best wishes from all of us at Jackson-Stops.
5/5
GoogleThe Cartwright family are very grateful for all the help and guidance they received over nearly 12 years with Jackson Stops both with purchasing, letting and selling. Particular mention to Alex and Caroline Ormonde in lettings and subsequently Clarissa, Alexander and Harry in Sales. All the staff have always been very polite and attentive which we have very much appreciated. Would highly recommend this agent.
Dear Peter, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotTop marks to Lottie and the team!
Thanks so much to Lottie and the team for steering us through a long and complicated sale! Lottie was always on hand to answer questions, offering solutions and brilliant advice. Top marks all round!
Dear Emma, thank you for describing your experience working with Lottie and our Newmarket team. Best wishes from all the staff at Jackson-Stops.
5/5
TrustpilotHigh quality and substantial publicity
Very good brochure and a great amount of publicity.
Dear Rodney, thank you for taking the time to leave a five star review of Jackson-Stops, and we are happy to hear you loved the marketing brochure and that our staff were attentive to you needs.
5/5
TrustpilotThe best letting agency for Military!
I’ve lived in Newmarket for 4 years and the Jackson Stops Staff has been nothing short of amazing! Being Active Military you hear of the horror stories with letting agents and I have had zero issues. I deployed 3 times while here and each time Paula & Jodie stopped by my apartment, checked on it, adjusted the thermostat if needed & they checked on me as well. They really treat you like family. Even during my move out inspection I hired a bad cleaning company and they reported the company to base housing to help other service members not use them as well. They truly care & go above and beyond if I could have stayed 4 more years I would have stayed in my apartment! I’ll miss Peel House & The Jackson’s Stops Team in Newmarket. If your Active Duty & you want a smooth transition in and out I highly recommend this company! I’ve lived overseas for 10 years & i’ve never had a better experience than HERE!
Dear Latrice, thank you so much for your heartfelt appreciation of our Newmarket team, we are sorry you are leaving the area and wish you every happiness in the future. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotBest in Mid Sussex!
Toby, Guy and Alice deserve every success. Selling houses is not easy but they really maintained positivity and creativity throughout the whole process. Unfortunately we gave them a real curveball with a tricky neighbour but they dealt with the issue and smoothed out the process to successful completion. I don't think anyone else would have been able to achieve this. They are a pleasure deal with and will go that extra mile to make things happen. Their advice was spot on from beginning to end and I cannot recommend them highly enough.
Dear Hamish, thank you for taking the time to leave this review, acknowledging Toby, Guy and Alice's experience and hard-work. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotGreat Team, Great Job, Well Done & Thank You
Jackson-Stops (Woburn) are by far the best Estate Agent I have worked with, every member of the Team is knowledgeable, helpful and pro-active at keeping you informed of what is going on.They recently completed the Sale of our House, which was a tough sell during very difficult times (COVID-19 Lockdowns etc), but they were resilient to all of the challenges and got it done...I would highly recommend them as an A* Agent!Great Agent, Great Team, Well Done & Thank You
Dear Jim, we're delighted to see your glowing review of our Woburn team, thank you for your kind words of appreciation. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotFantastic service and experienced staff
We had fantastic service from the knowledgeable, experienced staff at Jackson Stops. Michelle is patient, diplomatic and highly capable of managing the process of selling a property.
Thank you for taking a moment to review our Bridport and Dorchester team, highlighting Michelle's skills in particular. We're delighted our team's professionalism, communication and experience shone through. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotA first class organisation
From my initial contact with Jackson Stops office in Sevenoaks I have been totally impressed at the sheer professionalism of every member of staff I have dealt with. Having never let out a property before I was a complete novice and no question from me was ever ignored no matter how trivial it was. Communication from day one was excellent and continues to be so. They clearly know the local market as my property was let within a few days of being advertised. I'm also benefitting from their full management service which takes a great weight off my mind. Although my thanks go mainly to Isabelle and Helen as they are dealing with me, the rest of the team when I have had dealings with them have been similarly impressive.
Dear Julian, thank you for highlighting how supportive you found our Sevenoaks team, from a first-time landlord's point of view. Best wishes from us all at Jackson-Stops.
5/5
GoogleJackson-Stops in Pimlico Harry Buchanan and his energetic team at Jackson-Stops are all consummate professionals with whom we have had a number of years' experience. We have bought through them, very nearly sold through them until we decided to withdraw and are now investigating the merits of renting with them. Their knowledge of the area and its market is unrivalled and we have every confidence that they will be there to guide us successfully when we take the next steps in our journey with them for a new home.
Dear Kees, Thank you for the great feedback about Harry in our Pimlico office. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Marilyn Plews Customer Relations Team
5/5
GoogleWe would like to thank William Dodds for his help in securing a flat for us in Pimlico! The time was really tight for us and we approached Jackson stops one week before our proposed move in date. William has been very helpful and always available for questions. He also kept us updated all along the process. The whole negotiating process was smooth and efficient. Many thanks William!😊
1/5
TrustpilotDeserves no stars!
Deserves no stars!! Shocking service by this estate agent, doesn’t promote your property at all, leaves it sitting on the website for months with no contact from them whatsoever!!There’s plenty of estate agents out there who will advertise and promote your property in order to seal a sale.Don’t waste your time with these people.
Dear Lisa, we’re dismayed to read your review, and would be grateful if you could contact us at info@jackson-stops.co.uk with details of which office you dealt with, so we may look into this further. With best wishes from all at Jackson-Stops.
5/5
TrustpilotWe recently completed on a house via JS…
We recently completed on a house via JS with James who was an absolute pleasure to work with, he was recommended to us by a friend and we would in turn recommend him to anyone looking to buy a new house. Very professional, friendly, helpful and made himself available even at the awkward times we needed which we really appreciated! James greeted us with a bottle of champagne when we came to collect the keys which was a lovely touch.
Thank you so much for reviewing your experience of working with James at Jackson-Stops, we're delighted your purchase went so smoothly and wish you every happiness in your new home.
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Yes. In The Trusted Agent 2026 awards: Jackson Stops, London won Gold.
Tell us what you need and we'll put you in touch. Jackson Stops hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
