Inner City Estates reviews

★★★★★ 4/5

Google

We had a really good experience from Inner City Estates, the service was brilliant and constantly kept us updated. We found a really nice 1 bed flat in East London. Josh was keen to show us lots of places, driving us around numerous times to various places until we found one we loved. He never tried to sell too hard and understood what type of place we were looking for. I will definitely use this company again when we next look for a flat.

Charlotte · 20 June 2014

★★★★★ 5/5

Google

Thanks to Lenka for providing us with such a seamless service. She is excellent in her role!

Ginna · 21 September 2023

★★★★★ 5/5

Google

Josh has been very helpful since the moment we came into contact with him, through signing and moving into our new apartment, and dealing with any things that have come up since moving in. We couldn't be happier with their service or our new apartment. We tried a number of agents when looking for an apartment and inner city estates were a great deal more straight forward and sincere when we dealt with them. I would definitely recommend them.

Tom · 20 June 2015

★★★★★ 5/5

Google

Great experience with inner city estates and Paul is super quick and responsive and helpful!

RACHEL · 21 October 2023

★★★★★ 5/5

Google

Russel and the team have looked after a family members property for some time and I have now asked them to look after mine. They have a "can do" attitude and have found me high quality tenants exceedingly quickly and fuss free, whilst still maintaining a personal touch - which is refreshing after all the dross estate agents who rest on their laurels. They have offered me good advice and would recommend to all potential landlords.

Ron · 19 June 2018

★★★★★ 5/5

Google

Very happy with the service provided by Lenka - thorough, professional and efficient. I would definitely recommend.

Aidan · 5 September 2025

★★★★★ 5/5

Google

Thank you Lenka for all the help on the process of renting our new flat!

Cristina · 30 March 2025

★★★★★ 5/5

Google

Honest, helpful and responsive agents. Dealt with Russell and Lenka. Very competitive pricing and found a great tenant.

Cheryl · 18 June 2023

★★★★★ 5/5

Google

We moved into our new house last month and have been very happy with the service from Inner City Estate agents. Our agent Lenka was super helpful and always very nice to deal with. We would definitely recommend using this service.

Sean · 19 June 2019

★★★★★ 5/5

Google

Inner City Estates have provided a really great service. Paul Goldie was useful, kind and efficient throughout the whole process of renting a flat. Would highly recommend

Sam · 18 June 2022

★★★★★ 5/5

Google

Professional, easy and straight forward process of renting a flat with Inner City Estates. Lenka and Russell made it smooth sailing to get us our new home. Thank you guys😊 Highly recommended🤗 …

Zigmārs · 18 June 2021

★★★★★ 1/5

Google

Hello, every one who ever read my review. kindly read all negative review of this agency how they react with their tenants and customers. i dnt want to give even 1 star but i had to give 1 bcz of any other option. i was finding a house and i contact with them. they said to me one week deposit is refunded. i like the property and i deposit one week rent to hold the property. they got the one week deposit and did not remove the ADD from the list and neither changed to LET AGREED. they forfeit my one week deposit and sent a letter to me that they will not return my deposit. i would like say to all new coming customer to get house with this agency be careful to go ahead. i lost my money & i got lesson but i wanted to save others time and money. i would like to say best of luck to every one finding a house. you will find out many other states agents in the area. thanks every one who ever read my review. i hope it will help others to save their time.

Abrar · 18 June 2021

★★★★★ 5/5

Google

If your move is being handled by Paul Goldie, you're in safe hands!! Brilliant service, literally 10/10! Very friendly, reliable and fast responses from Paul. Couldn't sing his praises more with how informative and helpful he was throughout the moving process (which is already stressful enough)! He's patient and didn't mind the 1001 questions we had for him. Definitely deserves a raise! All the best Paul, thank you so much for everything!

Saf · 18 June 2022

★★★★★ 5/5

Google

Paul was very helpful with the move in process. Everything went very smoothly and Paul answered all of my many questions quickly. And now my partner and myself have moved into a new lovely apartment. Thank you.

M · 19 June 2019

★★★★★ 5/5

Google

Paul is a very professional, efficient and fair agent. He takes initiative and goes out of his way to help. He acts with integrity and diligence rare among estate agents.

Maria · 18 June 2021

★★★★★ 5/5

Google

In my 14 years of living in London, I have never met an estate agent who really cares about your experience and tenancy. Until now. Paul was honest, reassuring and responded quickly to all of our inquiries. We are living in a lovely property now and thanks to his support the move was stress free and smooth. I highly recommend this professional group of estate agents, a rarity in London.

G · 19 June 2018

★★★★★ 5/5

Google

The service provided by Russell and the wider team during a purchase transaction was outstanding. Communication was perfect with very quick response via email or phone. Due to issues with my legal firm Russell picked up the slack by liaising with the sellers and their solicitor directly to ensure further delays did not occur. A faultless service. Highly recommended, thank you.

Francis · 18 June 2023

★★★★★ 5/5

Google

Lenka has been professional and always available for us in the search of our new place. She even managed, after closing the deal, to go back to the flat for us to take measurements. HIGHLY RECOMMENDED!

Alessandro · 19 June 2019

★★★★★ 5/5

Google

I would definitely highly recommend Inner City Estates. Josh has been extremely helpful from beginning to end of the flat renting process. Always available to answer everything i needed to know, I was never left waiting for replys to emails or phone calls. He has made the house moving experience a lot easier to deal with and will be the first person i contact if I need to do this again.

Frances · 19 June 2016

★★★★★ 5/5

Google

I would highly recommend using Inner City Estates. Our experience with Paul Goldie was great from the start and professional throughout. He was a pleasure to work with.

Claire · 18 June 2021

★★★★★ 1/5

Google

We had rented a property through this agency from 2016-2018 in Ilford. We had quite a few problems while living at the property, which was already in a bad shape when we moved in. For example, we had a rat enter our property through one of the holes left open below the sink. However, they dealt with these issues (although not all were resolved). When we left the property, the landlord and the agency decided to take away all the deposit money claiming that the house was left in a bad state. However, the inventory check reports of both in and out did not reflect this. This agency then sided with the landlord and started writing aggressive emails when we wanted to claim the deposit money. The tone of those emails was one of the worst i have had in my inbox. We ended up approaching the TDS for its ruling and its decision. They sided with us and asked the landlord to transfer all the money back to us within 5 days. The agency did not bother depositing the money for a good 10 days and we had to write to them asking for it. They have the audacity to even reject the TDS ruling. Very bad experience and i will never deal with them ever again.

Chetan · 18 June 2020

★★★★★ 1/5

Google

As tenants of an Inner City Estates property since late August 2019, we respectfully do not recommend the use of this estate agency. We are currently entering our 6th consecutive week without consistent hot water. We notified Inner City Estates of this issue on 19 October, explaining that we had around 10-15 minutes of hot water total per day between a flat of two people. As time went on, the number of minutes of hot water dwindled down significantly. Sometimes it would be 2-5 minutes total for both tenants to attempt to share. On 16 November, we notified our Inner City Estates representatives that we had no hot water to shower with in the flat. This issue remains as such to this day. Amazingly, over the past 5-6 weeks, this issue has taken 5 engineers (and counting) to attend our premises to attempt to fix this issue. These engineers have told us a range of bewildering comments, instructing us - the tenants - to “look it up on YouTube”; to walking in our flat admitting that they were arriving completely unprepared because “no one had briefed them on the problem”; to admitting “they were actually the incorrect engineer to have been sent out to our premises”; to simply stating “they had no idea what they were doing”. One engineer even looked at our system and said he had “never seen this before in his life”. While we certainly understand that the water heating system is a problem that pertains to property block management, we have unfortunately been extremely dissatisfied and disheartened with Inner City Estates management of this problem. We have requested - and been denied - alternative suitable accommodation by the landlord. Although there have been attempted fixes at the problem, it was not - and has not - been fixed in reasonable time, and at certain points was not even addressed by the proper type of specialist engineer. We have now gone nearly 6 weeks with little to no hot water, and have had 5 engineers fail to fix the problem. We have had to now consult the Landlord and Tenant Act of 1985. The most recent attempted solution to fix the problem has been to order new parts. We have expressed our dissatisfaction with this suggestion to Inner City Estates and the water heating company, as the engineer who ordered the new parts admitted to us that he was not even sure himself if this would be the right solution. What’s even worse, there is no manual, support or helpline for the engineers to use for guidance on our type of water heating system. The one suggestion that has been the same across multiple engineers was that we need an entirely new system put in place. We do not know why the landlord, heating company or Inner City Estates have chosen to instead order new parts - particularly when this comes from an engineer who was not confident that new parts would even solve the problem. Nonetheless, we are awaiting an update on expected arrival time of these new parts and must take off work yet another time to have the SIXTH engineer attempt to fix this issue. We believe this is unreasonable, particularly in the cold winter months. No alternative to hot water has been provided. Prior to these issues the team at Inner City Estates had been very accommodating and helpful, both in welcoming us as new tenants and fixing minor repairs. We were extremely sad to lose faith in their services when such a serious problem occurred.

Malone · 18 June 2020

★★★★★ 5/5

Google

I had a wonderful experience with Lenka at Inner City Estates - she was very quick to respond, helpful and professional which made the process of securing my new property super smooth and stress-free. Would 100% recommend!

Ola · 23 September 2024

★★★★★ 5/5

Google

Great professional service. Lenka was very helpful and responsive, she helped me and my partner to find a lovely flat and guided us throughout the whole process. We highly recommend !

Magdalena · 18 June 2020