Trusted Agent profile · London
★★★★★
787 reviews across 2 platforms
Mabel House, 10a Dartmouth Road, London, SE23 3XU
Hunters's office in London, at Mabel House, is rated 3.0 out of 5 across 787 reviews on two platforms, including 236 Google reviews rated 4.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleHunters have supported Perrymount Primary School for many years. It is so lovely to have a local firm supporting the school with our fundraising events. They have been a fantastic support!
Thank you Myles. There are some really generous comments being received from parents and teachers. Thank you all. We look forward to several more years supporting Perrymount School.
1/5
TrustpilotUnprofessional
We contacted Hunters Agency to view a house in my local area. The agency was really slack with replying to E-Mails, which shows a red flag from the get-go. After filling in a questionnaire, we asked questions about the property which he didn't know the answers to. Another red flag. So I thought, well, we will view the property anyway and see how that goes. I said that we were only available in the afternoons. He didn't reply. So I emailed again asking if this was okay. It wasn't until the next day he replied with "Apologies for the delay in response, unfortunately the email didn’t send and was in my outbox." So I gave him the benefit of the doubt and was polite about it. He offered 10:15 in the morning, so my partner had to arrange time off work to do it as it didn't seem they would even negotiate a time that would suit us anyway. Another red flag. So we agreed. He then said you will receive a confirmation text with the time and address etc. Now, it's the day of the viewing with only a an hour left until the viewing and we still haven't received the confirmation text of the address or anything. From this awful display of customer service, we shall not be going. The proffesionalism is slack to say the very least.
1/5
TrustpilotRude staff
Staff were nothing but rude during the process of trying to arrange a viewing. The viewing was late and the lady on the phone claimed multiple people were inside already viewing and that I was late (this was not true) 2 people emerged. Bad attitude and no professionalism
5/5
GoogleWe were with Hunters for five years renting one of the properties they managed. They were always helpful and quick to respond to emails. Never had an issue with them. Efficient, friendly and professional. Thank you.
Thanks ever so much for the kind comments. Your experience is mainly down to Sarah and the property management team. They will be delighted to read your comments. Thanks very much
5/5
GoogleHunters are a fabulous local estate agents, who have always been very generous and consistent when it came to supporting and sponsoring Perrymount School's Christmas and Summer Fairs. They have a great ethos and are lovely people to deal with. Thanks for all the support over the years Hunters!PositiveResponsiveness, Quality, Professionalism, Value
Thank you Xanthe. Looking forward to the next event.
4/5
GoogleThank you for your support for our kids school this summer, was a pleasure to deal with you and your support makes a huge difference. We look forward to a long standing relationship moving forward.
Thanks very much Natacha. We look forward to the same.
5/5
GoogleI have been using Hunters for many years and the service has always been outstanding and flawless. They have always been very prompt and informative whenever I've needed fine detail and this is what sets them apart from every other Estate Agencies. Efficient and professional!
Thanks so much Shoib. It’s been a pleasure working with you. Your comments are really kind. Look forward to speaking with you again soon.
5/5
GoogleIncredibly friendly, helpful and professional service, recommend highly
Thanks ever so much Jack.
5/5
GoogleAs a parent and a member of staff at Perrymount Primary, it has been great to have a local firm like Hunters supporting our initiatives. Thank you!
Thanks so much for your comments Natalie. Its so nice to receive so much appreciation.
1/5
TrustpilotVery disappointed with this company
Very disappointed with this company! Put an offer in for a house and it took them over 2 weeks to even get back to me and that was me ringing them. After waiting and waiting to see if my offer had been accepted i rang them once again and and they said unfortunately it hadnt been accepted but when where they going to let me know! Will not be going through them again to buy a house. Absolutely disgusting and no courtesy to their customers what so ever!
5/5
GoogleDave Ramadhin gave us excellent advice and was very helpful recently backed with very good local and clearly very experienced generally as well in property. Highly recommended indeed and a joy to deal with.
Very grateful for your kind words and support Ross. Thank you.
1/5
TrustpilotHunters Ilkley - just don't
Do not let through these people. They basically treat you like a second class citizen, coming to do in person check ups once every 6 month. So invasive. The property we rented turned out to be in poor condition, really cold and drafty with many things not working properly. We were supplied with no keys for the windows or patio doors and it was so annoying to have to be in constant contact with them about what was going on. Check out process was awful, problems that were fixed throughout the tenancy were tallied up and then we were told things would be deducted from our deposit. They want us to pay to make things in good and working order when they were not in that state when we moved in. Just rent from someone else - only way to deal with these kind of people is to not do business with them, they won't change or respect you once you're on their leash.
1/5
TrustpilotI moved in to one of hunters…
I moved in to one of hunters properties, October last year, it seemed fine, apart from bits and bats, I recently moved out and asked for my deposit back and they came up with all sorts of problems I had left, the problems were already there when I moved in, any one renting a property off them must go through the place with a fine tooth comb and make a note of everything in front of the agent so you are not charged for it at a later date, I lost nearly all my deposit, I got £18 back, totally robbed, will never use them again, they don't care about the tenants, stay away
1/5
TrustpilotAll talk no action
They contacted me as they said my current estate agent was not promoting my house to its best potential.I was promised a quality service with excellent communication but as it turned out they are worse than my current estate agent .I would avoid hunters as they are clearly having serious issues across the company.
1/5
TrustpilotWast time
Wast time. After I saw the house and paid a deposit because we want to take it, they started not answering the phones or saying they were busy. They promised to contact us the next day but nothing.After several messages and contacts they told me that the house we want is not their agency-Thinq Agency.Those who read this review, please do not use the services of the Thinq Agency.Thinq Agency and Hunters are two related agencies who don't care about customers.
1/5
TrustpilotDefinitely one to avoid for buying and selling
This agent was absolutely hopeless. I was trying to buy a property they were selling...but their communication was appalling and they made me feel like a nuisance. They didnt respond to emails and on the rare occasions their phones were answered they didn't return calls. In the end I resorted to going in person to their office where I would have to wait ages and was often then met with a blank look and confusion. They seemed to want to do very little for their commission and several times tried to pass parts of their job on to my solicitors. From my point of view, as a buyer, they were inefficient, slow and seemed to have a poor understanding of the process of selling a house.....I think they did a really poor job for the vendors too.Perhaps they are brilliant at lettings?Certainly not one to buy or sell property through!
5/5
TrustpilotHighly recommend
Highly recommend - Steph Peart-ThomasIt has been almost a year to purchase a property, so frustrating!However, we are so lucky to have Steph as our account manager. She kept chasing seller solicitor and my solicitor, without her I would withdraw the purchase long time ago. She also shared me with my concerns. Truly helped. Highly recommend.
1/5
TrustpilotHunters letting agent
Hunters were the letting agent for a property that I rent out. My experience with them has been terrible and I have now moved to a different agent. There have been far too many problems to detail here but, if you are looking for a professional and competent letting agent, I would try somewhere else. When I complained about the problems encountered at branch level to the Head Office I was astounded that they were equally dismissive about such big failings, which shows it is an problem across the organization.
1/5
TrustpilotBe careful
Be careful, they are1 Rude2 Hardly ever answer calls 3 Rarely check requests on zoopla and Rightmove4 They care less about youThat was exact feedback I got from one of my friends who was looking so much in market and she finally got a house. I told her I found this property in Cookridge through hunters that I’m planning to view, she was like good luck if they ever answered you or even bothered, I didn’t believe her but she was right in every word. I left two requests through Rightmove on day of advert but no reply, called them ten times over two days no answer and left them voice message with all details, they answered after three days when I did more requests through Rightmove at last, the lady was like I have received offers no more viewings I could take your name, I tried to explain myself it’s unfair I did this and that everything you said calls voice notes online booking , she was like sorry bye, she must be joking… when you think you hit rock bottom in worst customer service, no there’s more and hunters is a live example. I wish some good people in hunters read this so they could do something about it so their work wouldn’t be undermined by their rude unprofessional colleague.
1/5
TrustpilotHunters Grimsby
Hunters Grimsby Allowed us to live in a rat infested property with a baby, two older children and a baby on the way. The landlady hid behind the agent and denied knowing about the issues even though the neighbours stated environmental health were involved. The drains didn’t work properly, parts of the house we couldn’t use yet we still had to pay a premium to live in the property. The lady that dealt with us handing our notice in was very rude and demanded money for repairs that were there when we moved in. Luckily for us we had proof or the poor state the property was in.
1/5
TrustpilotAbsolutely Pathetic Service
Pathetic, 0 ProfessionalismI wanted to rent a 2 bed flat, just after the viewing I confirmed that I will be putting the holding deposit and asked for the account details. I was informed over a text message that they will be sending the details to everyone who viewed the property on next working day. I called back at 9:00 am Monday and I was told that I will be getting the mail with account details and I should go ahead with deposit. I did the same, later to know that property is already blocked as someone did the deposit earlier than me as they received the mail on Saturday itself.Upon asking why the mail was not sent to me on Saturday like other even after confirming and why you did'nt inform about the same in our morning conversation. I was told it's of no use to go round and round, we will not give you any answers. Clearly she didn't have any answer and was not ready to accept that she preferred someone over me because of some X,Y,Z reason. If that's the professionalism of a manager, then the average review rating certainly confirms the quality you expect from this organisation.
1/5
TrustpilotCriminals
Misrepresentation, poor service, property management and unlawful practice
5/5
GoogleThank you so much for your support of the local community, particularly the Dalmain School Fair. Very much appreciated, and it makes a big difference.
Hi Ed. Thank you for your comments. We support 3 schools locally with Dalmain being one of the most long standing. Really pleased to hear each year what difference it makes. 👍👍 …
1/5
TrustpilotUse Hunters.com at your Peril
We engaged Hunters without searching on Trustpilot - what a Big mistake.Since engagement it has been a car crash.The franchise owner is ever so condescending, he says that they are professional - they cannot spell as we have 14 versions of the property particulars - they do not update you on viewings, even when you call them they never return a call. I wish I could exit the contract but the time they returned a call quickly was when we asked to exit the contract and then they wanted their 50% fee paying.They cannot even get the GDPR statement completed properly
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's London office has 787 reviews across two platforms: 236 on Google, 551 on Trustpilot (across the whole business).
Hunters London is rated 3.0 out of 5 across all 787 reviews, and 4.8 out of 5 on Google from 236 reviews.
Hunters London, Mabel House, 10a Dartmouth Road, London, SE23 3XU.
