Home Group Re Sales London reviews

★★★★★ 1/5

Trustpilot

Absouluey diabolical

Absouluey diabolical. I have a friend who is blind and his boiler looses pressure on a daily basis . I have called homegroup I don't know how many times . They just come out and repressive the system and leave. This has been going on for over 4 years . Even the previous tennant had made cmplaints i rd to homegroup . Its pathetic that they cant adresse the problem and fit a new safe working boiler. This guy has lost 90% of his vision . Iv had homegroup officials out and basically. They talk crap. Prommisses they never keep. No stars is my answer to there commitments to the customers in their hands. This problem has been going on for about four years . Plus regarding the previous tennant .

STEPHEN · 1 September 2023

★★★★★ 5/5

Trustpilot

Online chat service is amazing

Online chat service is amazing. Beats waiting in the phone queue. Rebecca was very helpful and polite and even waited for my partner to answer her phone.

Tyler · 29 December 2023

★★★★★ 1/5

Trustpilot

Homegroup are absolutely less than…

Homegroup are absolutely less than useless. I'd give no stars or minus if it were possible. I pay a stupid amount of money for a property with no gardens or even a place to put my own bins. The service charges for what gets done is a joke.Anytime I've ever needed to speak to my housing officer they've been conveniently on leave but they've come to my property complaining about things left outside that the council we're already paid to remove a few days later. I have NO GARDEN no space to leave things inside my property.I suffer with mental health issues and mobility issues I don't need my so called useless housing officer posting snide notes through my letterbox when other neighbours are allowed to leave refrigerators and other household appliances outside their property for long periods of time with no consequences.When our next door neighbour has been shouting and fighting til 3,4 and sometimes five in the morning leaving dog poo in and other rubbish in my bin and on the surrounding areas where kids live and play. I've had to get someone to put a lock on my bin to stop him from using them. There have been needles found and smashed cars round the corner from where I live and two neighbours have had to put cameras up to catch people stealing their post. It's utterly ridiculous. I've been in contact with you to try and end my tenancy for over a week now and and am still waiting to do so. Now I'm being told I need to wait for a form and then send it back. It's looking more and more like you're dragging this out to make more money from a vulnerable person and seriously considering contacting the local news and newspapers about doing a story on how bad the homegroup company is in treating their tenants. Disgusting behavior.

Amanda · 31 August 2023

★★★★★ 5/5

Trustpilot

Claire was very helpful and friendly…

Claire was very helpful and friendly and understanding

Georgina · 2 December 2024

★★★★★ 5/5

Trustpilot

Yvonne who I spoke to was so helpful…

Yvonne who I spoke to was so helpful and so friendly thank you excellent service

Babs · 7 October 2026

★★★★★ 5/5

Trustpilot

Clare was extremely helpful and fixes…

Clare was extremely helpful and fixes my issue straight away

Kimberley · 30 October 2024

★★★★★ 1/5

Trustpilot

Sub standard care

Sub standard care, NO empathy , NO accountability and NO compassion to a vulnerable adult residing in an independent living service in Newcastle Upon Tyne - CQC and ombudsman complaint has been submitted. The level of care my relative has received has been diabolical. If I was not his advocate and heavily involved I would worry about any other vulnerable individual in the care of home group ill trained and un knowledgeable staff with no basic common sense surrounding care needs of a vulnerable person. Management have been appalling , no empathy , no compassion or resolution. Thus resulting in moving my relative out of this service. Avoid at all costs. If I could rate a zero star I would.

Donna · 21 August 2023

★★★★★ 1/5

Trustpilot

horrible

horrible. I have been stuck in a damp flat for nearly a year, black and rising mold/damp issues. home group has come out a few times and done repairs. I have explained to them that this has not worked. I now have to sleep in the living room due to the damp bedroom. all of my furniture is ruined from the bedroom! I suffer with mental health issues and I’m sick of explaining the situation to them! I got a doctors note to support my need to move and got told they couldn’t increase my band on Cumbria choice. damp IS A priority. so much money has been wasted due to the damp ruining everything! I’m sick of contacting them. absolutely useless, don’t help, don’t care about your health and safety

Deanna · 14 August 2023

★★★★★ 1/5

Trustpilot

honesty needed

Staff should be less sarcastic and more sympathetic to their tenants needs. The computer system that they use doesn't seem to record any details (or history) of previous interactions with them, and you have to go over old ground again and again. This wastes time and can get aggravating. I was accused of certain things in my last interaction, but I have emails that prove otherwise. If their system picked up these emails as my name is attached to them, and logged them on my file. home group just might be better to deal with, or at least they would have to be honest with you.

Anthony · 14 August 2023

★★★★★ 1/5

Trustpilot

Absolutely shocking no care for tentants

If i could give less stars i would Lived in the home group house for 26yrs and have suffered with mould multiple times even though it has been delt with after years of fighting to get stuff done and going higher up,but sure the mould will come back yet again this winter with ill health and bad lungs from long covid still. kitchen units had mould and smell of it but new kitchen is not to be done for another year .back in april i was told 2 to 3 months ,you go roumd in circles . And bathroom is ment to have been plastered so many times due to the cracks but today has been cancelled yet again rebooked but this was the same last wk Cancelled. Sick and tired of having to chase everything all the time . Really is messing with my mental health now . Ive never been given compensation pr decorating vouchers . Ive thrown away so much stuff due to beening covered with mould . They are absolutely shocking landlords . Even when you ask the housing officer to come to see u they dont .

Daniela · 8 August 2023

★★★★★ 5/5

Trustpilot

Advisor Clare was extremely helpful and…

Advisor Clare was extremely helpful and friendly and dealt with my query.

Mandy · 19 September 2024

★★★★★ 2/5

Trustpilot

Awful housing association

Awful housing association, one department doesn't seem to know what the other is doing just complete confusion from the start !!!I decided to take a property that was in an awful condition after being completely neglected by the previous tenant ie smell of nicotine throughout and damp walls but they did promise me a £80 decorating voucher !! Which I still haven't received by the way and as for trying to get my gas put back so I can have some hot water and heating is just a joke after the gas company said it is up to my housing association and home group said it is up to the gas company ?? Now I have finally been told that a gas engineer(home group) should have been out to switch it back on but they don't have an answer of why it hasn't...... really poor customer service.. Just a little bit to add on 3 days later was promised a engineer would be out to connect my gas back on but guess what after sitting in house all day !! No show, into my fourth week with no heating and hot water......

Paul · 3 August 2023

★★★★★ 5/5

Trustpilot

Russell has been very helpful, great customer service

Russell has been very helpful when raising a few concerns regarding repairs that haven't been fulfilled. All booked in hopefully will get sorted now. Thanks again great customer service

Leanne · 16 October 2023

★★★★★ 5/5

Trustpilot

I suffer with severe anxiety and find…

I suffer with severe anxiety and find it so hard to talk to people on the phone so the online chat was great! Lauren was very helpful and informative totally recommend

Jode · 25 August 2023

★★★★★ 5/5

Trustpilot

Great communication all outstanding…

Great communication all outstanding repairs updated

Mrs · 23 April 2026

★★★★★ 5/5

Trustpilot

Happy ish

Boiler wasn't working properly wasn't heating up the hot water. Rang home group and within a hour a young man came called Simon sorted out the issue even checked the radiators. I was very happy. I'm still having ongoing issues about getting mixer taps because I've no shower and thats been an issue for 8 weeks but hopefully that will get sorted tomorrow because they let me down again today. And I'm waiting for new fire I've waited 11 weeks but hopefully that will get sorted

Shelley · 24 July 2023

★★★★★ 4/5

Trustpilot

I used the Homegroup live chat to get…

I used the Homegroup live chat to get an update on a plumbing repair. It was dealt with extremely quickly and efficiently by Lauren. I have had major issues with the repair system at Homegroup, however, I use Live Chat as my evidence record keeper and will continue to for the foreseeable. I think Homegroup as a whole needs to provide an improvement in how they treat the residents. Thank you once again, Lauren, and all the other customer service staff on Live Chat.

Catherine · 18 July 2023

★★★★★ 5/5

Trustpilot

Quick response and I've been chatting…

Quick response and I've been chatting with advisor within a minute, great service.

Michal · 9 October 2026

★★★★★ 5/5

Trustpilot

Werry good service helpful and…

Werry good service helpful and understanding. My problem was sorted with no stress.

Adrian · 9 October 2026

★★★★★ 2/5

Trustpilot

Ups and downs

Just moved into a property at Hartlepool they suppose to of done repairs I’ve up to now reported garden to be fixed as it’s in a bad state next day came out which was great now waiting to hear back to see which day they will repair for me.took two days for electric to now be done which I’m happy about and gas as well. However when they done “repairs” for the bathroom they put dusk tape white to blend in I didn’t realise till two days after which is shocking that they not repaired 3 tiles when now I had to report it and wait for a day and time to get it done which means it’s my time when they could of done the repair like supposed to in the first place 🙄 but up to now they haven’t been to bad and been fast with repairs.

Anonymous · 13 July 2023

★★★★★ 1/5

Trustpilot

What went right - nothing!

What went wrong! Well too much to squeeze into this box but my poor daughter hasn’t slept In her room for two weeks! She’s had 3 asthma attacks that take her two/three weeks to get over each time in the last 8 months! I’ve formally complained. Was told the third wall would be done this week lo and behold here we are on Thursday and the complaints lady isn’t returning my calls, no one else knows what’s going on. Meanwhile the kitchen is In disrepair and whilst the inspector and complaints lady both agree I need a new kitchen the boss is dragging his feet because I covered the unit’s in sticky paper that peels off and leaves no residue. I only covered it to stop the cabinets from peeling, I only changed the handles because they were rusty and home refused to do so what was I meant to do. I’m type one diabetic and suffer with eczema and open sores on my hand as a result. Hell if I wanted rust getting into that. Absolutely shocking company! I’m so fed up, cross, angry, upset, not sleeping but most of all I’m tired of fighting this stupid company whos maintenance team are a repair service apparently so therefore anything bigger than a repair is not their responsibility! I don’t know not really sure how that statement works but one I was reminded of last week. If jobs were written down properly maybe the right people would be allocated the correct time for the job! If the plaster needs to come off a wall in my eyes that’s a repair it’s not like I asked for the house to be rebuilt brick by brick but hell now I think of maybe that is the better option knock the house down and start again! I’m at the point where I no longer know where to turn to and I’m torn between wanting to cry and laughing at how absurd the whole situation is! I did have two lovely joiners out this morning who went above and beyond - something that is so rare but they made me smile and I’m grateful they did what they could and extra!

Hannah · 13 July 2023

★★★★★ 1/5

Trustpilot

Worst ever where do I start you call to…

Worst ever where do I start you call to report about issues due to the shower and floods in my house and they partly fix the problem then it gets worse after they “fix” it and then there was a leak in my boiler it took a man to come from glasgow to fix that issue and telling me they can’t fix the shower when I complain about it they’re like you’ll have to wait a week or 2 to get it fixed when I’m 25 weeks pregnant and I have a 4 year old daughter and then there’s mould everywhere in my house and they think it’s acceptable to paint over it all to hide it?! Sooner the better I get another house and away from home group as fast as I can! The rent issue also which uc pays it to me and I pay it to them and the abuse I receive from the landlord is disgusting telling me that I owe them this and that when I don’t it’s how the uc works.

Sam · 9 July 2023

★★★★★ 5/5

Trustpilot

Lauren was very efficient and looking…

Lauren was very efficient when I had a query about a repair which I'm still waiting for

Louise · 7 June 2024

★★★★★ 5/5

Trustpilot

Gavin

Gavin, sorted my problem immediately

June · 24 April 2026