Home Group Re Sales reviews

★★★★★ 1/5

Trustpilot

Now going through legal route as being…

Now going through legal route as being fobbed off for over a year. Had 15 call outs for 1 job. Taking this to ombudsman. When you reply to this comment can you indicate the step by step process causing you to not carry out my appointment after 15 appointments? Baxters is a living hell. Housing manager Gracie too embarrassed to tell me anything! Mark henderson the CEO will blank you. I’m complaining to all relevant authorities. Disgusting organisation and the people that work there have no heart!

Warren · 22 December 2025

★★★★★ 1/5

Trustpilot

Utterly useless and pathetic service

There is a serious issue going on in my building, and multiple residents in my building raised the same issue about 100 times using different mediums: website, email, phone. We tried everything, and forget about resolution no one has even received any reply.

K · 7 September 2026

★★★★★ 5/5

Trustpilot

Reece was a massive help for me today I…

Reece was a massive help for me today I had a few jobs needing done and he's got everything sorted for me and got it all booked in so again thank you so much for you help

Bethany · 17 September 2026

★★★★★ 1/5

Trustpilot

I first contacted this laughable…

I first contacted this laughable company 12 years ago. My garden ( private) borders on two aspects of their properties. They own and are responsible for the repair/replacement of the property borders. They promised to repair rotten posts.The fence was/is held in position by some old hawthorn stumps in my garden. They did not do the work and i gave up contacting or trying to. After retiring i decided to dig these stumps out so in January this year i contacted them via email but was ignored. Then i phoned only to be told to resend emails and i quote ' why wasn't it repaired 12 years ago ' wish i knew i said, as if i would ! Well a couple of months ago after the fence was reported by a one of their residents they sent out two young ladies, by chance that same day i rang them yet again about yet another failed promise, the lady told me about the planned visit and i asked if they could call at my property so they could actually see the posts which are on my side of the fence. The visit took place, one lady took a couple of photo's and told me she would include me in all the emails that would be generated planning the repair. Yes you guessed it, nothing. When i rang yet again i was told this case was closed ? So it's likely going to be another 12 years.....the fence in parts leans into my garden by a metre.Most of the many posts are now rotted off at ground level, far more than 12 years ago. My holly tree holds one aspect up now. God knows who runs this terrible company, oh yes a man who boasts of multi million pound turnovers from Tyneside. Pity he seems not to prioritise keeping his property borders maintained.

JB · 21 September 2026

★★★★★ 5/5

Trustpilot

A very helpful agent

Susie was very helpful today. She was patient in waiting for a full explanation and then was able to help resolve my query fully. And offered advice on follow-up support.

Bronwyn · 17 August 2026

★★★★★ 5/5

Trustpilot

Text customer service

Gina was very helpful and tried her best to solve the problem and was able to put me.on to the department required

Tinker · 27 August 2026

★★★★★ 5/5

Trustpilot

PROMPT AND EFFICIENT SERVICE

My query was dealt with promptly and professionally. There was no time wasted waiting for return calls or being passed around amongst the department. The Customer Service Assistant was very helpful and polite.

SHERIDAN · 1 June 2026

★★★★★ 5/5

Trustpilot

Susie was super helpful and we have a…

Susie was super helpful and we have a repair booked for next week. Thank you

Samantha · 22 September 2026

★★★★★ 5/5

Trustpilot

The customer service operator Susie

The customer service operator, Susie, is so polite , listens attentively and ever so helpful. Thank you Susie .

Ann-marie · 18 August 2026

★★★★★ 5/5

Trustpilot

Electrical Repair

I chatted with Yvonne re a Morgan Sindall repair. Yvonne was very efficient and actually called Morgan Sindall and reassured me that the engineer was on his way but was just delayed.

Jo · 18 May 2026

★★★★★ 5/5

Trustpilot

I was talking with Joanne today and was…

I was talking with Joanne today and was fantastic that she sorted all my needs out.She was very professional at what she was doing.Thank you Joanne your help was very much appreciated.

Samantha · 13 May 2026

★★★★★ 5/5

Trustpilot

Faultless Human; limited technology

I can't fault the helpfulness and understanding of the Chat operator, Susie. She dealt with my issue expediently. If anything let this experience down, it was the limitations of the Chatbot technology itself. I would have like to have explained my problem in one go, with photos, but there was a word limit, forcing me to split it up into one sentence at a time.

Danny · 25 August 2026

★★★★★ 3/5

Trustpilot

My issue needs to be resolved urgently (resolved)

My issue needs to be resolved urgently, but I was told my housing manager had been informed and would be in touch within 5 days. When I said this was going to be too late, the said OK I've told him to contact you as soon as possible. This needs to be resolved today and I was hopingthe chat would resolve it immediately.

Dr · 21 August 2026

★★★★★ 4/5

Trustpilot

Quick friendly response

I was able to contact/ speak to a someone quickly instead of being held in a long telephone queue. Also, it was not an automated reply. Mark was very courteous and friendly and answered my query quickly. He transferred my details to the Scotland team . Thank you.

Customer · 10 December 2025

★★★★★ 5/5

Trustpilot

Yvonne was who I spoke to today

Yvonne was who I spoke to today, she handled my query in a polite and informative manner and has forwarded my question to the relevant team

Tracey · 18 May 2026

★★★★★ 5/5

Trustpilot

Super fast help straight to the point…

Super fast help straight to the point thank you Reece

Dominic · 24 August 2026

★★★★★ 5/5

Trustpilot

Yvonne was very helpful in trying to…

Yvonne was very helpful in trying to help me

Les · 28 August 2026

★★★★★ 5/5

Trustpilot

Great service Thank you Yvonne

Julie · 21 September 2026

★★★★★ 1/5

Trustpilot

Shocking

Shocking, their apartments at Brighouse are for people with DEMENTIA ONLY; So, if like me you have serious mental health issues you're pretty much screwed, unless social services can pull strings for you. I still say moving to their site at Brighouse has to rate highly on my list of God awful mistakes. You can't get any kind of pet unless you can prove you're born and raised West Yorkshire. I asked for an emotional support dog and was refused oń the grounds that I'm not from West yorkshire. Place is shockingly managed, Its solely focused on people with dementia, so if like me you have serious mental health issues you're in big trouble as you'll find the perfect enemy right here in the form of Home Group

Marc · 20 September 2024

★★★★★ 5/5

Trustpilot

Helpful

Joyce was helpful and made an appointment straight away

Julie · 21 August 2026

★★★★★ 2/5

Trustpilot

Terrible

As always, recorded message, the robot doesn't understand what is said. Then a recorded message to say "we are experiencing a high number of calls etc.." Which is not surprising as they do not respond to any complaints/ queries. Always the same, we will pass it on to the Housing manager. In my case, Valerie. She never gets in touch. The online chat was not much different. Gavin was as much help as he could be, but, back to the same old..... "I'll forward to the Housing manager, they will respond within 10 working days, if they don't please contact us" the never ending circle. 30 years as a tenant and it is appalling how they now treat me. Hope the exec team see this.I have had contact from Maria. Praise to her for being exactly what you'd expect from a housing manager. Polite, helpful, professional. Something that was missing from your previous representative, and that is so important in customer relationships

Mr · 27 August 2024

★★★★★ 1/5

Trustpilot

Homegroup are Heartless

Homegroup are heartless ignorant don't care about tenants. CEO Mark Henderson is useless he pretends to apologise but does mean it at all. We have called call centre they're just as bad from head office. William Mulheron you're supposed to put slabs in our garden been waiting over 2 months promises they can't keep. They're good enough to take our rent increase it every year but can't be bothered about tenants or repairing houses. Thousands of tenants have probably complained but issue has not be resolved. Homegroup should pay more attention to your tenants rather than your bank balance.

Aftab · 31 July 2024

★★★★★ 1/5

Trustpilot

Homegroup are selfish

Homegroup are selfish, greedy ignorant they're not bothered about tenants . I have emailed CEO Mark Henderson about my situation he does not take action. William Mulheron is a liar and cheat still waiting for slabs in my front garden. Im sure there are thousands of tenants who have problems with Homegroup. Homegroup are good enough to increase rent but useless to help tenants repair homes. Homegroup send letters to tenants every year about rent increase and service im sure nobody wants rents increased still it goes up. Why send out letter? Cheap material used to repair house. Homegroup think about your tenants stop being selfish heartless

Aftab · 27 July 2024

★★★★★ 5/5

Trustpilot

Reported my fault to Lisa at home group…

Reported my fault to Lisa at home group she was soo amazing and helpful, I suffer with anxiety, but Lisa made me feel comfortable by talking to me through the booking system, an even made me have a little chuckle.. thank you Lisa, an also wanna say thank you to Graham as he came out to fix my lighting an was an is always very happy and polite.. so thank you Graham

Chaz · 28 November 2024