Home Group Re Sales London reviews

★★★★★ 1/5

Trustpilot

Avoid at all costs

I bought a 3 bedroom flat in shared ownership with Homegroup back in Aug 2022. The sales executive from Homegroup said yes for all the queries I have that time to sell of the flat. The major ones are: Is parking included with the flat? She said there is no parking comes with the flat inside the block, but I will get a off street parking permit from the council. Second, I asked if i want to sell my portion in few years time what options would homegroup will provide? She replied, we will put the flat for sale for 8 weeks on urban moves website, as we have a agreement with urban moves, and if its not sold in 8 weeks we will help you in selling. In worst case scenario if you couldn't sell there is an option we will buy it from you as well. Lastly, I asked for maintenance and she confirmed 6 months warranty for any thing broken inside the flat will be covered by homegroup.We moved in Aug 2022, and as soon as I setup council tax with Brent council and tried to apply for a parking permit, I came to know the postcode is not eligible for a off street parking. I called the council and they mentioned the development is a car free development and an off street permit cannot be issued. This was a shock to me and I contacted the sales executive to which she started making up stories, like she know someone got it and she was not sure and all. It was a big lie from her side just to make the sale.We somehow managed to rent a car parking from one of our neighbors for 8 months on an extra price per month just for parking. But, when the neighbor bough her own car, we have to vacate her parking space and then decided to move out of the apartment. We contacted homegroup and they said we wont be putting on urban moves as our agreement is over with them. So, you can directly put it on open market. They showed this as a favor to me but it was a nightmare as I need to arrange the sales agent get the professional photos done. Anyhow, I started the process. Homegroup was not helpful at all throughout the process, rather they were generating the hurdles. One of the example is, buyer solicitors asked for a management pack from leaseholder. Ideally the leaseholder has this pack and provides free of charge to shareholder. But homegroup clearly denied having any such pack and I ended up paying £440 to management company just to get the pack. Overall, avoid these guys if you can, they are not professional. They will lie to you just to sell off their shared ownerships, and once you are shareholder, its only your responsibility to get a new owner for the portion, once you decide to move out. I struggled almost 2 years with homegroup on parking, just because their sales executive was not an ethical person.

Vishu · 20 July 2024

★★★★★ 1/5

Trustpilot

If I could give these liars no stars I…

If I could give these liars no stars I would. The stress they’ve caused me all because of a boiler. When the current one still works. Troublemakers. They didn’t stop to do the work as they said it was too hot. I now find out they are blaming me and my cat. Didn’t happen until I complained about them buggering off. This subcontractor claims she has photos of the paper and cat faeces. Really. Try screenshots to my email then. If my kitchen was that bad. Why did they come back the following day. I know. I was in bed. Window open. It was 10 30 am. I heard the voices and buzzer. One said can’t be in. I thought you were quite happy to bugger off day before. Then one said don’t know when we will get it done. Only reason I previously said neighbour is because it was one way to find out if they are lying. And they are. Why would you come back to do a job if it’s that untidy. It’s all because I made a complaint. There was no faeces. Yes. There was paper. And kitchen surfaces needed cleaning. But I can only assume they were looking at the dirt surface. They have caused stress. And the day they came back my dad was being laid to rest. Shame on you people

ALISON · 16 July 2024

★★★★★ 1/5

Trustpilot

I find this housing association to be…

I find this housing association to be dishonest, unreliable and apathetic. They treat their tenants like 3rf class citizens, whilst trying to ride roughshod over them. Unreasonable, argumentative organisation whose whole attitude is to increase rents to ridiculously high levels, whilst trying to get away with doing as little or as cheap as possible maintenance. Questions posed to them remain unanswered. External maintenance is kept to a minimum. Disabled tenants are treated unfairly and left with little or no security outside their properties. I have been a tenant for about 15-16 years. During that time HomeGroup have gone from a reasonable landlord to one I totally regret being a tenant of. I have lost all faith and hope that one day I will be treated in a fair and reasonable manner. They seem to detest older, disabled, sick or infirm people. According them with no meaningful respect or acknowledgement of age or infirmity. I feel depressed and suicidal due to their degrading and inhumane treatment. There is no voice of reason to be found in them, no empathy or understanding. It seems extremely right wing. In reply to you, clearly your words are cheap. The number gets me to a call centre. Who then am I supposed to speak to? Another anonymous liar? Do you really think I have not called that number before? Ridiculous response from ridiculous hollow cardboard cut outs posing as humans. Rubbish

Derek · 10 July 2024

★★★★★ 1/5

Trustpilot

I wrote a review 2 weeks ago - nothing has changed .…

I wrote a review 2 weeks ago about the lack of care offered to residents when matters are not tackled. I was in this instance writing about garden maintenance - absence of which in Woolgard, Peterborough for weeks with grass now 2ft high. After my review was listed I was encouraged to make contact, although only into the generic call centre. The outcome has been as predicted - nothing has happened. Perhaps in this instance a senior manger would leave a contact number and take the issue seriously. It is appalling that your escalation process fails miserably and that you expect residents and others to chase you. There is no proactive desire for you grip and issue, chase it and resolve it internally! Prove me wrong by offering a direct email or phone number to a senior national manager with capacity to own the problem fully.

Rob · 8 July 2024

★★★★★ 1/5

Trustpilot

Awful workmen

Awful workmen. Couldn’t do their job on the day because of hot weather and lack of tools. One was rude. They went of. Didn’t say anything. Came back following morning. I wasn’t in. A neighbour told me. I went and put a complaint in. Talk about tit for tat. They told landlord I need to get some cleaning done. My kitchen floor is old. Should have a new floor down. The mop I used isn’t good. So need a better one. I just think it’s appalling that workmen should retaliate because of a complaint. Shouldn’t work with public. I’m going through a bereavement and feel pressurised to have these men back. When really the boiler and radiators are still fine. Not right. Yet when a neighbour trashed part of the building. Gets away with it. Didn’t go to court. The staff need to get their priorities right.

ALISON · 29 June 2024

★★★★★ 1/5

Trustpilot

Terrible staff

Terrible staff, hippie lazy won’t help you with anything. They think they’re paid to do nothing. If it helps anyone you’re not stuck with these. You can change provider who will agree to do, what there meant to. I had to see my social worker who switched me company

Jamie · 12 September 2026

★★★★★ 1/5

Trustpilot

The absence of any care for residents…

The absence of any care for residents despite what is written in the company charter is quite appalling. I have had to ring on behalf of residents in Woolgard peterborough on many issues. The responses are woeful. The escalation process does nothing. Worse is that if nothing happens, the residents have to chase - why does the home group not chase lack of activity internally? Instead they choose to rely on the vulnerable to be the constant nudge? The resident have lost all faith. The grass in the residents area is currently 13in high making it impossible to use the washing airers on the warmest week of the year! I wish I could attach a picture to this post. It is embarrassing. The matter has been raised in 12 calls - nothing has happened! Quite honestly the licence for Home group to operate should be revoked.

Rob · 21 June 2024

★★★★★ 5/5

Trustpilot

Helpful

Clyde was very helpful and polite and helped me understand regarding my questions i asked about

Sharon · 20 May 2026

★★★★★ 4/5

Trustpilot

Court Place Manager - Chrissie

Court Place is a block of retirement apartments in Folkestone. Residents are there because they are looking for a calm, relaxed, semi sheltered environment in which to live out their later years. All residents are capable of independent living and the apartments are purchased leasehold but the nature of any block of retirement apartments means that they are also close neighbours and often friends.Whilst Court Place is managed by Home Group on a business footing, the day to day management is the responsibility of the Scheme Manager and her own immediate managers. Sadly, Court Place has suffered in the past few years by having a very good Scheme Manager, but one who had been in post for some 30 years and was due for retirement, followed by another Scheme Manager for just over a year. In that time both the organisation and the fabric of the building declined.However, in January a new Scheme Manager, Chrissie, was appointed and she has made a world of difference. At the same time some of the senior management also changed meaning that the whole management of Court Place has undergone a revival all for the greater good.Chrissie is a great organiser and communicator working at the speed of light and with the benefit of being a resident herself. Change itself has to be managed though and older residents can sometimes resist it meaning that both Chrissie and upper management have to respect that and work hard to explain the benefits of change whilst being sympathetic to the status quo.Fortunately, there is also a Residents Association through which Chrissie can gain insight into residents’ opinions as well as pass information back but remembering that not all residents are members of the Association and that everyone’s opinions need to be respected.Overall Court Place has seen an almost revolutionary change in management in the past few months and it is hoped that will continue with the full support of residents.

Keith · 26 May 2024

★★★★★ 5/5

Trustpilot

If you get Lisa she will go that extra mile to help you. with your problem so if you do get Lisa your in good hands with any problems with home group...

Today phoned home group and spoke to Lisa a customer operator from home group.. Lisa is different than the other staff I have spoke at home group. she listens to you and she is very approachable and knowledgeable at her job, and when that extra mile to resolve my problem so home group if you read this you need to know that you are got one hell of a employee on your staff who goes the extra mile to help people I must admit I have been down in the dumps about my problem. but Lisa resolved it in a 10 minute phone call so my heart goes out to her and I just want to say Thank you very much.take care all the best Jason 😁

MR · 23 May 2024

★★★★★ 5/5

Trustpilot

Clyde was very knowledgeable and I…

Clyde was very knowledgeable and I cannot fault in general HomeGroup.

Nina · 4 June 2026

★★★★★ 1/5

Trustpilot

Still waiting on call again 56+ hours later!

Update!!! 18/03/24Got a text message on Friday, Saturday and Monday today telling me my gas plumber will arrive today on 18/03/24 for my repair....Hold up 09:18am another text saying it's been rebooked for 28/03/24 No reason given?Phoned CS in a panic, Paul checked why it had been changed, staff illness was the excuse this time, so what's another 10 days without heating and hot water eh?You couldn't make it up, it's just a pantomime!Homegroup possibly the worst private landlord in the United kingdom.___________________________Used chat again, spoke to Clare at home group CS, still no joy, no call back from contractors as promised within 24 hours..How much longer can this go on..Only port of call left seems to be my MP and contacting home group CEO via his personal twitter and email.Honestly I wouldn't believe this pantomime if someone had told me, had I not been living it.

Crazylegs · 18 March 2024

★★★★★ 5/5

Trustpilot

Gavin was very helpful and friendly and…

Gavin was very helpful and friendly and very professional he's was very polite too

Ashleigh · 6 May 2026

★★★★★ 5/5

Trustpilot

Mark Calvert Home Group Financial…

Mark Calvert Home Group Financial Adviser...Mark assisted me with a financial crisis. He came to my home and was professional yet warm in demeanour therefore I felt comfortable to be around him whilst he took details of my personal struggles.Mark helped with an excellent appeal that I needed to reinstate ESA and for a back date.His knowledge in the dwp field/benefit system excelled and I took his advise which evidently paid off. Mark was compassionate and efficient and helped me every step of the way.I can't credit him enough so thank you Mark Calvert!!

Sam · 29 February 2024

★★★★★ 1/5

Trustpilot

It is a slow and laborious process that…

It is a slow and laborious process that took twenty five minutes to report simple repair. I must be as frustrating for the live chat person as it was for me! I thank them for their patience. I need a cup of strong tea now.

ANGELA · 20 August 2026

★★★★★ 1/5

Trustpilot

1 Year no Action!! DO NOT BUY

Issue has been ongoing for 1 year now, simce buyign the property! Poor After Care Service, NO Handover of Details to their colleagues from the Selling team to the housing Management. We bought the property with a Parking and they never secure the Parking Space and just leave it in our own hands to sort it, different Cars parked and when it was our Car ( which i emailed the registration details ahead) they fined us for Parking! CAN YOU IMAGINE THAT??!! . AND I THE need to send them a copy of our selling contract with Parking. You can really see how poor is the communication of this Place Several complaints have been made but no action, no parking reference or permit given and since 2 mos of fining no action taken. Contacted Customer Service Several times and housing Manager no action at all. All Promises but no action! If you don't want to have additional problem after buying a propertt i reccomend not getting involve. Find Something else

Glie · 20 December 2023

★★★★★ 4/5

Trustpilot

I continue to contact Homegroup…

I continue to contact Homegroup Customer Services Live Chat regarding Overdue Repairs. Namely, Dangerous Overgrown Trees leading to Squirrels entering the roof void loft space. I have been waiting for the response from Homegroup regarding the trees being cut back. The reason for the sense of urgency in my opinion is the Squirrels gnawed through the Electric Wiring into the roof space. Resulting in Electrical Sockets tripping. If I did not persist in writing to the Senior Management CEO Assistant. Homegroup would have left this issue. A full Electrical Rewiring was completed internally in May. After the constant weekly emails I wrote. I finally received a telephone call from a home group Manager stating that the job would be actioned once a Surveyor inspection. Second Issue Shower Pump/BoosterI contacted the Homegroup Live chat yesterday speaking to Laura. Laura was completely professional. She stated she would raise the Shower Pump delay to her Manager and copy it in. The reason for the required Shower Pump is the layout of the water tank is lower than the hot water supply. Therefore a reduced hot water. A Shower Booster was raised in October to be fitted, and when I contacted the Breyer Group was informed that it was Canceled by Homegroup. As a resident for 23 years, paying monthly rent and substantial service charges. I asked why Homegroup would cancel a much-needed Shower Booster. Considering that Surveyor Darren witnessed the issue was a problem in August. It would be great to hear from The Senior Surveyor who visited my property in August 2023. To explain the reason for this cancellation. As I live in the second-floor apartment, my neighbor opposite also had the same issue and had a Booster fitted. Homegroup increases the Service Charges and delays the repairs or Cancels. It is quite common and if you don't persist, they will ignore you. My stars Review is for Laura who dealt with the above-mentioned yesterday. Homegroup please read the whole review and don't Cherry-pick.

Catherine · 28 November 2023

★★★★★ 5/5

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Clyde was great extremly helpful would…

Clyde was great extremly helpful would recommend and use again

Jade · 28 April 2026

★★★★★ 5/5

Trustpilot

Everything was handled really well

Everything was handled really well. It was straight forward chat

Helen · 27 April 2026

★★★★★ 5/5

Trustpilot

Live chat with Robyn re: long outstanding communal wall repair (August 2023)

Live chat with Robyn re: long outstanding communal wall repair (August 2023). Robyn was very courteous, helpful and apologetic for the lengthy delay in completing this repair. Unfortunately, she was unable to contact the repair scheduling team directly and has e-mailed them: hopefully, having chatted with Robyn this repair will now be completed sooner rather than later. Thank you Robyn for your excellent customer service today :-)

Michael · 31 July 2024

★★★★★ 5/5

Trustpilot

I would like to say big thank you to…

I would like to say big thank you to Lisa ( complain handler) for sorting out issues in a matter of 2 days what others couldn't sorted in time of 3 months. In my opinion she is very professional and definitely taking her work very seriously to handle arrised issues very promptly. Thank you Lisa for your help.

Mario · 17 December 2024

★★★★★ 5/5

Trustpilot

Big help

I ha e used a service through home group to get help filling in forms for my UC AND PIP. Kevin Sandy was the person who has helped me so much with dealing with it all. And all positive outcome on both issues he has been so helpful and would recommend his service to anyone who needs this help through homegroup. He is always available to offer help and advice if you need it I have found him so helpful and made a difficult situation easier to deal with. Thank you again Kevin for all your help

VICTORIA · 18 October 2023

★★★★★ 5/5

Trustpilot

I had some queries and repairs that…

I had some queries regarding a situation I had been in previously and repairs that needed to be dealt with I went on the online chat and was helped by someone named Kristen. Very professional, caring and very helpful making sure I was safe and offered support if I needed any. All of my queries were answered and booked in all of my repairs needed. Thank you Kristen for being amazing and helping me today!

L · 7 February 2024

★★★★★ 5/5

Trustpilot

I have recently been through an…

I have recently been through an extremely traumatic experience in my life of losing a 30 year job and suffering a life threatening illness of an aortic dissection. As I have been trying to sort out finances, I have felt like I was banging my head against a brick wall, until I contacted the financial inclusion team with home group. I have rented a property from them for the last four years and was extremely concerned about my rent and other bills. However, after talking to Lucy Redfern, I cannot thank her enough for the ongoing help and support that she has given. Her caring nature has given me faith that there are still people out there that can do an excellent job. Her professionalism and sincerity has given me inspiration and a feeling that there is light at the end of a very long and dark tunnel. Lucy is an absolute credit to the team. I wish all the companies I had to deal with had people like Lucy working for them. Once again, thank you Lucy, you have been fantastic and totally deserve the praise.

GRAHAM · 8 September 2023